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Different ways to keep your agents updated

Received Response
edited Mar 15, 2017 9:11PM in General Functional Discussions 28 comments


Businesses are constantly evolving to improve their offerings, communicators, processes, etc. Whether it's new or updated products, retired products, policy changes, and updated processes, we want to hear how you keep your agents updated on the latest and greatest information and processes at your organization.

Whether you're using a combination of Knowledge base answers, emails, broadcast notifications, agent scripting, etc., share how you get the word out to your contact center teams. There isn't necessarily a best way to handle this. We're looking for different approaches and ideas here! 

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