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Workflow Designer doesn't include chat workspace options?

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edited Mar 29, 2017 9:05AM in General Functional Discussions 2 comments

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Hi,

I've posted this on the Agent Desktop thread also, but I thought I may as well post here too.

I am trying to create a workflow for chat workspaces, however there doesn't appear to be any option to do so within the Workflow Designer.

Is this by design on Oracle's side or am I going wrong somewhere?

If this is indeed by design, then is there a workaround of sorts that I can utilise?

Version

OSvC Nov '16

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