Workflow Designer doesn't include chat workspace options?
I've posted this on the Agent Desktop thread also, but I thought I may as well post here too.
I am trying to create a workflow for chat workspaces, however there doesn't appear to be any option to do so within the Workflow Designer.
Is this by design on Oracle's side or am I going wrong somewhere?
If this is indeed by design, then is there a workaround of sorts that I can utilise?