Contact Leaves an Organization
This is a general process question. What is the recommended process/procedure that you go through in OSC when one of your contacts leaves the customer and takes a job somewhere else?
I don't believe we should be deleting that contact because I suspect that would completely delete the history of that contact as it relates to all other modules (incidents, tasks, opportunities, etc.)
Is there a way to disable that customer/contact account so that it cannot be used when creating future incidents but still see that the contact was used in past incidents?
Thanks in advance,