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Send SMS by Rightnow (Agent desktop) application

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edited Apr 9, 2017 9:21AM in General Functional Discussions 4 comments

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The implementation for agent desktop is done for one of our customer and the application handling the incident which is created by call center department, and one of the urgent requirements is once the new incident is created in the application SMS should send to the customer to his mobile to inform him about the incident number , is there anyway to do this with simple way.

Regards,

 

 

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