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Hide Add as link and add as text in search knowledge base report based on access level

Received Response
edited Apr 16, 2017 2:31AM in General Functional Discussions 1 comment


When an agent clicks on the 'Search Knowledge' from the incident workspace, the report displays the answer. These answers have a option of "Add as link" and "Add as text"option. Based on access level I want to hide  this option from the result and just have  "view".
Could any one suggest how to achieve this?


Feb 2017

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