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Capturing cc and bcc fields details

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edited Jul 5, 2017 11:37AM in General Functional Discussions 3 comments

Content

Hi All,

I want to capture the cc and bcc details of the received mail using right now mail boxes and add it to incident worksapce?

Can i be able to add the cc and bcc details from received mail to custom fields in a incident workspace , if so how can it be done ?

 

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