Barracuda - what is SPAM USER value based on?
our Barracuda SPAM filter is recently adding the #TAG# to a lot of emails coming through.
I understand this is based on the Tag value in the Barracuda app, but it seems that a lot of the legitimate emails are tagged because they are classified as SPAM USER with values of 4+ (our TAG Score is set to 3.5).
Can anyone tell me where this value comes from? And how can it be adjusted? The users I checked (including the one from the screenshot) is not included on our blackilsted email addresses in the Barracuda app, so I assume they are getting these values based on a blacklist managed by Barracuda?