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Barracuda - what is SPAM USER value based on?

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edited Aug 14, 2017 2:18PM in General Functional Discussions 3 comments

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Hi,

our Barracuda SPAM filter is recently adding the #TAG# to a lot of emails coming through.

I understand this is based on the Tag value in the Barracuda app, but it seems that a lot of the legitimate emails are tagged because they are classified as SPAM USER with values of 4+ (our TAG Score is set to 3.5).

Can anyone tell me where this value comes from? And how can it be adjusted? The users I checked (including the one from the screenshot) is not included on our blackilsted email addresses in the Barracuda app, so I assume they are getting these values based on a blacklist managed by Barracuda?

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