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End User Training Curriculum Template/Tips Best Practices....

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edited Aug 22, 2017 3:42PM in General Functional Discussions 1 comment

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Hi, I searched for some time but couldn't find training curriculum/templates for the end user.  We've trained our first pilot group and realized that the curriculum we've developed for the end user needs some work.   Before we go back and make adjustments based on observations and trainee feedback, I thought I'd ask the community how they went about developing the training material for the end user.

We are training our order intake and customer service associates who rely on Oracle EBS Contact Center and Order Organizer for B2B customers and our remote sales force.  This is a big change and I'd like advice on how to best present the material for our CSRs.

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