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disabled accounts appearing in assignment field?

Received Response
edited Aug 31, 2017 10:39PM in General Functional Discussions 2 comments


Has anyone else experienced this recently?  We didn't noticed this behavior before our recent Auto Upgrade to the May release.

All of our disabled staff accounts, from what I can see, are appearing in the assignment field. I was even able to save an incident assigned to a staff member whose account has been disabled for nearly 2 years.  I am 99.9% sure this is a newly introduced bug, not present before migrating.

Just wondering if we're just bizarrely unlucky, or if this has happened to other sites as well.


Oracle Service Cloud May 2017

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