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Event notifications in Rightnow webservices

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edited Feb 9, 2018 6:26PM in Integrations and APIs 11 comments

Content

Hi Folks,

My team was trying to discover event notifications when a record updates. We were following this post.

We are not sure where to have the SOAP XML hosted. How does the event work?

  • Do we need to hit RN server with given SOAP request so to initialize first?
  • After that do we need to use CPM to drive it?
  • If we use CPM, what is the use of EventNotifications?

If anyone has implemented this, please suggest.

~VIP

Version

17D

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