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Pull Incidents from Staff Group

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edited May 13, 2015 12:39PM in General Technical Discussions 2 comments

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Hi,

I am assigning Incident to a Staff Group. When I open "My Inbox" report/ "My Incidents" report I don't see any Incidents; even though I am belong to Group. And also I am not using Queues and I am directly routing to Groups based on Service mailbox. Please suggest

Version

Nov 2014

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