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Track Customer activity on CP and other sites

Accepted answer
edited Feb 3, 2018 5:52AM in General Functional Discussions 5 comments


Hi Gurus,

I have a couple of questions:

  1. Can we track web activities of Customer in Portal? I am aware of Web Sessions when Customer raises an Incident. Is there a way to capture those activities if Customer doesn't submit anything or doesn't log in?
  2. I know there is HTTP_REFERRER equivalent called 'clickstream' which will provide where Customers are originating from. Is there a way to capture activities Customer did in the originating site? For eg: Selected a Service changed his mind later, Tried to submit a form, Viewed FAQs etc off CP site.

Please share your thoughts/experience on this.

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