Surveys and Mailings
Discussion List
-
Multi-Language MailingsContent Hi all, Was wondering if anyone has any ideas for how to send out mailings in multiple languages in the same interface? Our current process is that our agent cre… -
How to create a post chat survey - cannot find Survey Explorer in my navigation paneContent I want to set up post-chat surveys, but don't know how to configure them. I can't get past step one, where the online documentation (that is, https://documentati… -
Sending Mass Commucation to ALL Contacts/ORGSContent We have an urgent request, we haven’t done this before and my executive team just let me know we need to send an email notice to ALL clients. They want to send a… -
Triggering an automatic emailContent I have a custom type (Enclosures) and I need to trigger an email alert when an new enclosure is saved (and other conditions are fulfilled). How can a trigger suc…
-
How to prevent Oracle Rightnow CX Outreach NotificationsContent Hi All, How to prevent the notifications send to all the agents in the console whenever I have sent the broadcast survey?Muthulakshmi Muthaiah-121678 24 views 1 comment 0 points Most recent by Raviteja Sure-124554 Agent Desktop -
Survey invitation not arrivingContent Hello, I have created a survey on a newly created test site. It is a transactional survey to be triggered from rules. In order to be able to send the invitations…Clemens-Christoffer Meyreiss 27 views 3 comments 0 points Most recent by Erica (Leep) Anderson Agent Desktop
-
Feedback for an AgentContent Hi Fellow members, I am trying to connect feedback for an Agent. From OOTB Survey feedback, you can provide feedback for Organization level and also there is Sur…Pramod Vasudeva Murthy-80436 36 views 2 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 Agent Desktop -
Sending out an HTML URL to customersContent I can not figure out how to set up or send an html template that our marketing team built. I have the URL but can not find any direction on how to create templat…
-
Creation of Service mailboxesContent Hi, I am configuring new mailbox for service, just wanted to know do we need to use only rightnow domains for mail setup like [email protected] etc, or ca…
-
Import a Segment from DiskContent When I attempt to import a segment from a disk it does not load the Group Filters. Is this a known limitation? Thanks, Steven Version May 2016Steven Robert-126212 22 views 1 comment 0 points Most recent by Bastiaan van der Kooij Agent Desktop -
Restricting a WebForm/CampaignContent We are looking to do an internal beta program that will utilize the Webform/Campaign option. The user will be served a webform to fill out bugs/feedback and that… -
Survey Reporting - Matrix QuestionsContent Afternoon all, I am trying to create a simple survey export report that shows each survey completed along with the answers submitted for each question. Some of t…
-
Survey referralsContent Hi, Is there any way to add a field to a survey to track where they received the survey from? We're implementing a survey that we will send by email/incident but… -
Using import wizard for a survey exclusion listContent hi Is it possible to import a list into OSrvC using the import wizard to then use as a person list for exclusions on a survey. there is options for segments but …
-
How to Tie Website Link Survey Results To a Chat Outside of CP?Content I'm dealing with an unusual situation where a customer wants to pop a survey at the conclusion of a chat, and have the survey results tied back to the chat and a… -
Export Mailings - is it possible?Content Is it possible to export a mailing into some sort of external file format similar to how it can be done in reports? -
Transactional Mailings -v- Message TemplatesContent Currently I use the 'Rule Email' message template for 99% of automated emails to our customers. This template is HUGE headache as it contains a VAST number of Co…
-
Calculated fields in Data SegmentsContent Hi, We have a customer who is looking to use data segments to be the audience in a recurring broadcast mailing. We are also using a parent and child incident con… -
Allow multiple submissions on transactional surveysContent Another transactional survey question! I've got a business requirement that customers should be able to: 1. Be able to take the survey again using the same link …
-
Send Survey answers to CustomerContent Hi Gurus, Can we send a survey results to Customer when they complete it? User Requirement: Client want to send a answers to end users when they complete the sur…Mohana Gopal Selvam-Oracle 26 views 2 comments 1 point Most recent by Erica (Leep) Anderson Agent Desktop -
Tips for Localizing SurveysContent Hi all, Any tips anyone has to share for creating a transactional survey in multiple languages? Best I can figure is to just create the survey multiple times and…
-
Send Survey to non customersContent Hi Gurus, Can we send a broadcast survey to non customers (Contact)? We have received list of contacts from external source. Need to send some promo / Survey to …
-
Survey Chart showing only one questionContent Hi all, Newish user here. I'm trying to create a chart that shows the results from only one question from a survey. Is there a way to create a column to the char…
-
Triggering Campaigns to Phone Numners Without EmailContent Hi, We have a requirement, as we are supposed to trigger campaigns to the contact's phone numbers without using Email (Broadcast & Transactional) mail. is there …Srinath Srinivasan-124753 24 views 1 comment 0 points Most recent by Steven Robert-126212 Agent Desktop
-
Reset segment listContent We have an SMS campaign set up which we suspended due to data integrity issues. We have identified the problem and would like to re-launch the campaign, but we n…
-
Survey Displaying Dependent QuestionsContent Hi, Requirement is to display different questions based upon the value selected in first question which is a choice type question(Radio).I am using the below jav… -
Time/Date stamp customized per userContent Hi all, We use broadcast mailers to alert our clients of upcoming web events as well as scheduled site maintenance. Typically since our business headquarters is … -
Survey embedded in Agent response templateContent Hi, My query is regarding embedding the survey question in the email body. I have gone through various posts in the community and found out that it is not possib… -
Survey does not appear if User closes the window, using the Windows button.Content We have EXIT Survey created in the system and added to the RULE to show it when the CHAT IS COMPLETE or CANCELLED. Exit Survey opens only if the User clicks on t…
-
Access Denied error while opening the survey resultsContent All, We are using Feb 2016 RNT version. Recently I have made some changes in my survey and relaunched it. Since then, I am getting the "Access Denied" error whil…