Surveys and Mailings
Discussion List
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Broadcast SurveyContent Hi All, I have created a broadcast survey and send to some contact list Is there any option to send the same survey again to the same contact list without copy t… -
Object event handler not triggered from campaignContent Hi all, We have an Object event handler of type 'Contact' and we are calling it from a campaign. The handler open a report, grabs incident id from the report and… -
Quiz - Using surveys as a test. Is there a way?Content Is there a way to use surveys as a quiz or a test? I would like to use the surveys as a kind of a quiz or a test in which every question would have a choice that… -
How to randomize the survey to be sentContent I have a requirement to send a random survey from a group of approx 10 surveys and wonder if this is possible from the agent desktop facilities. If not, is there… -
How to get response from smileys survey?Content Hi All, Hi All, I can show the smileys in survey page , How to get response while clicking the smileys image in survey, Help me to achieve this (or) Share some p… -
Survey color-codeContent Hello, I've created a customer survey with a matrix question. The matrix has several questions and 5 choices: Very Satisfied, Satisfied, Neutral, Dissatisfied, V… -
Broken Tracked LinkContent Hi all Was curious how Service Cloud technically determines a broken tracked link? I have 2 links in a mailing that resolve when you click them, but the auto tra… -
Average Survey Response Score by Individual QuestionContent We just upgraded to RightNow from Oracle ATG and we are looking for a report on our survey number by question. We use to be able to see the average survey respon… -
Survey Link throws Access denied ErrorContent Hi, In our Development Site, we have two interfaces created 1. English 2. German We have created WebSite Link Survey is created in Primary - English interface. T… -
How to send Quote ?Content Hi All, I have doubt in sending quote to customer, Is there any special permission regarding this? Thanks in advance.. S.Saravanan.Saravanan Sekar-124674 10 views 2 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 Agent Desktop
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Survey link from the emailContent Hello Everyone, I am facing one strange issue. In our site, we are using PTA authentication to access the custhelp.com pages. When the Incident is resolved, we a… -
Combine Deliver to Percent of Audience and RecurrenceContent I have created a survey that I want to send out to 100,000 individuals. Our call center has asked that we only send out 10,000 per day because they want to limit… -
Require Login for Customers Accessing a Website Link SurveyContent Is there a way to require customers to login to customer portal in order to take a website link survey? Thanks! -
Have a chat satisfaction rating associated with emoticon?Content Is it possible to have a chat satisfaction rating be associated with an emoticon? I have looked into survey questions, but it doesn't seem like adding images is …
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Section in the mailing that can be changedContent I have a requirement that one small portion of a mailing should be dynamically editable. For example, my mailing remains the same throughout but one block of cod… -
Segment for Broadcast Survey (Incident status change)Content Hi everyone, Having a really tough time putting an expression together for this. We want to send the survey out to contacts 90 days after their incident was plac… -
Survey invitation listContent Hello, I just launched a transactional survey. Is there a way to see who is being sent the survey invitation? Also, if it says 12 invitations were sent and 10 de… -
Dynamic mailer contentContent Hi, My requirement is that the html content in the mailing should be dynamic. I should be able to change the content without going into the mailing component of …
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Survey Link Shows ErrorContent Hi All, I tried sending a proofing survey from my transactional survey. i got the email with a survey link as invitation message. the screenshot of the message i… -
Service Cloud - Display Incident-Creator's NameContent Dear Devs, I'm sure you're all busy on this, that, and the other but there's a very CRITICAL Tabular Output that's not available but should be. The Agent/Represe…
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Campaigning IssueContent Hi, I got an issue while running the campaigning for writing the data into Custom Object, please kindly review and let me know if you have any idea if that's rea… -
Passing parameter value in through survey linkContent My requirement is to show one survey question embedded in the invitation message. Since this requirement is not directly feasible, i am thinking of embedding an …
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Adding a survey questionContent We have a closed a incident survey running with that is customized with a special header to match our website. I would like to add a question to the end of this … -
Broadcast survey: invalid e-mail vs. no answerContent Hi, After submitting a broadcast survey I'm wondering if there is a way to distinguish the recipients who have not yet responded from those whose address is inco…
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Submit button sending via HTTP instead of HTTPSContent We have several web forms in a campaign but the submit button is sending the data via HTTP. What's the process to submit it through encrypted HTTPS? -
Questions-Dependent -Text/ChoiceContent Hi All, Can we create a dependent question like based on one value choose I need to display the other question based on certain conditions. For eg.,I have create…Muthulakshmi Muthaiah-121678 7 views 1 comment 0 points Most recent by Bastiaan van der Kooij Agent Desktop -
Send Transactional Survey to Assigned Account (Staff)Content I'm trying to identify how to send a Transactional Survey to a Staff Account after they have Solved an Incident (email). We are doing this to gather feedback fro…
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Building Campaign pages in HTML5Content Hi all, I was trying to implement a new template built in HTML5 and CSS3 but RightNow doesn't allow me to save the document with tag at all. Is HTML5 not suppor…
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Multi-select responses (not ****) but words pleaseContent I posted this in the Feedback/Surveys topic - but it fits better here (and this is also a more popular topic) I'm desperate - so any help would be appreciated. I… -
Create a segment to capture all contact's whose birthday is todayContent Hi! I'm trying to create a segment that capture all contact's whose birthday is today, but I'm not getting the right segment. I create a custom field birthday ty…