Surveys and Mailings
Discussion List
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Export from Segments does not provide all contactsContent Is anyone else having a problem when you export a contact list from a segment to any format, it only lists the first 1000. It's supposed to export to 100,000 con… -
Survey results screenContent Hello all, Does anyone know if it is possible to edit the 'Survey results screen. I've added a screen shot to show what I mean, effectively I would like this to …
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Incident merge fields not workingContent Hi guys. I´m trying to dispplay incidents field(like Ref_no) in a mailling but it is not working. I segmented my list using incidents table. When I send a email …
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Want certain survey scores to reopen incident automaticallyContent Hi All, If the survey score is less than the expected score for the incident,the incident is reopen automatically. Kindly give me some idea on this. Based on the… -
Survey Link in chat.Content I am wondering if it is possible to send a link to a survey through chat
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Implement a survey condition in same page where an answer depends from a previous questionContent Hi, I'm trying to implement a survey condition in the same page, where an answer depends from a previous question. I tried to follow some hints found in https://…
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Does anyone know if I can put a survey into an email?Content I want my clients to be able to respond to a survey within the email itself, and not have to click to another page to do that.
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Controlling checkbox answers before registering a surveyContent Hi, I am a newbie of Rightnow and I am dealing with a transactional survey containing two check box in a question page. !_! question A !_! question B The allowed…
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A customer in RightNow database is receiving marketing emails in html source code format - how to...Content A customer in RightNow database is receiving marketing emails in html source code format - how to fix it? Is there any way to test if the customer is receiving t…
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Show URL as text in a mailingContent Hi - is it possible to show a URL (generated from a merge report) as 'click here' text (or similar) in a mail rather than displaying the full URL? e.g. Please cl…
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Market test different surveysContent Hello, I'm looking to market test a transactional survey. We have two separate but similar surveys that we want to be sent when certain events are triggered. We'…
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Any way to run a campaign via AJAX / POST request from a 3rd party siteContent Currently, we have a campaign that includes 3 fields (first name, last name & email). In RightNow, a campaign can be access via a URL. Since, we want the campaig…
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Incident thread missing from mailingsContent We have a mailing that is sent by firing the incident business rules. The mailing includes the incident thread which worked until recently but now the mailing se…
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Inability to create reminders after survey sent is ridiculousContent I set up my first Broadcast Survey last week and only have learnt now that reminder emails have to be scheduled prior to the Broadcast Survey message being sent.…
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Quickest way to send one email to hundreds of customersContent Hi, I apologize if I have put this in the wrong category. What is the easiest and quickest way to send a single email to over 200 customers through Oracle, creat… -
Is it possible to update a "submitted" Survey?Content Hi, I checked the related documentations I don't find a way to do it. We have encountered some cases in which the customers come back with an email saying that t…
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Printing survey results -Content On the "out of the box" contact workspace, there is a container for View Survey History. That report ID is 10012 - The print version of it only includes first la… -
About the incident field - last survey scoreContent Last Survey Score The score from the most recent survey associated with this incident. (Also used in task rules.) I find an incident field called Last Survey Sco… -
How to create Themes for Topic Monitoring Report?Content hi all, this seems to be a silly question but I was searching the whole afternoon and unfortunately I was not able to find anything. Does anyone know how to crea…
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Mailings / Campaigns - Cancel and StaggerContent Hi all, I have a couple of questions... * Say we launch a mailing, and send it to 100,000 customers (10,000 per hour), and suddenly 2 hours later the contact cen…
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Removing questions from surveysContent I've been asked to remove a question from the end of one of our proxy surveys, but I'm concerned that this would mean that all previous answers to that question … -
Append email sent via campaign to contactContent I am trying to use the Campaign tool, so that on creation of an outbound email, this is then attached to the contact. I don't see a way to do this within the too… -
Is it possible to open the redirect page new window from campaign?Content hi all, Is it possible to open the redirected page URL in a new window from 'Redirect to URL' element in a campaign? It always opens the redirected page in the s… -
Broken Tracked link in Broadcast Email, no http:// on source linkContent Morning, I'm hoping the right Oracle person sees this and could add a value/correct to our already published tracked link. In the source of the email no http:// … -
Conditional Text ? - Nov. 2014Content Hello There, Just getting started with Surveys here. Is this possible - a customer takes the survey and if they answer a question "No" they can get a text box to… -
Can I use a Support mailbox for Surveys?Content We have been using RightNow to track support incidents for something like 12 years, an now we want to be able to send out closed incident surveys. In order to un… -
Removal of Proof BoxContent Hi All I have a requirement from our marketing team to remove the box at the top of proof emails due to the way the proof box distorts part of the email when the…Michael Rowley-114952 6 views 4 comments 0 points Most recent by Michael Rowley-114952 Agent Desktop
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Launch Campaign processContent Hi All, I am new to this functionality and would like to know the process of launch Campaign. Thanks,
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Survey Response FeedbackContent I have a question on one of my surveys that asks for overall feedback. Does anyone know if it's possible that when they provide "No" or similar answer that an em…
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Add transactional email content to incidentContent Dear all, We have incident rules to send transactional email when incidents escalate to something. Is it possible to record/append the content of transactional e…