Surveys and Mailings
Discussion List
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Survey Response FeedbackContent I have a question on one of my surveys that asks for overall feedback. Does anyone know if it's possible that when they provide "No" or similar answer that an em… -
Add transactional email content to incidentContent Dear all, We have incident rules to send transactional email when incidents escalate to something. Is it possible to record/append the content of transactional e… -
How to apply CP template on document (campaign)Content Hi community, We put a lot of effort in branding our CP and finally our templates work the way we need them to :-) Now we want to set up different campaigns and …
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Survey PHP FilesContent Good Day, I am trying to see if there is a way for me to modify the following PHP page. I have checked the File Manager and this page is not listed anywhere in t…
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Geographical location of mailing openingContent I'm trying to see if the Oracle product can give a location of where an email from a mailing has been sent/opened? As an example, I email 5 people in different l… -
Alternative methods of merging fields in mailingContent Our client uses a lots of custom fields that are basically used in email - merged fields. In fact the only reason they have so many is because they are using the… -
Unable to send proof email in Test environmentContent Hi I'm hoping someone can help - I've set up a new survey in our test environment, but when I attempt to send a proof message it shows as sent but I'm not receiv…
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How to trigger a survey when the user close the pop-up chatContent Hi all, I need to trigger a survey once the user close the pop-up chat. Does anybody know if this can be achieved by business rules ? Thank you. Best regards, Ma…
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Merge report in Campaign documentsContent Hi, I created a report which pulls data from a standard text and used it in the documents as merge report. The content of the report is only displayed if the use…
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Multiple URLs to same campaign and page trackingContent Hi all, We want to create a single campaign and pass parameters from the browser. We would open the page with RightNow generated url appended with a varying para…
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identify the email addresses for emails that were not delivered - hard bounce and general blockContent Hi, We recently sent a broadcast mailer in which emails were not delivered - hard bounce and general block. We are seeking the ability to identify the email addr… -
Is it possible to rename a survey "after" it has been "sent"?Content Is it possible to rename a survey "after" it has been "sent"? There are a few surveys that were named incorrectly while sending so to avoid confusion in future, …
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Using web form to collect dataContent Hi everyone, unfortunately I am pretty new to the outreach topic and my expierience is limited. We try to set up a mailing and use the web form to collect data f… -
Getting Started with SurveysContent When we first configured RightNow 2 years ago we got a basic transactional survey configured and are just now looking to begin implementation (well, testing firs…Ryan Schofield-122326 4 views 2 comments 0 points Most recent by Ryan Schofield-122326 Agent Desktop -
Recency/Frequency of CommunicationContent In the Audience settings for surveys, the word "message" is used on both descriptions. Is a "message" a survey, or is this any "message" they could receive, such… -
Set Default Value for a Survey QuestionContent Good Day, This maybe a simple question but I can't seem to figure it out. I have a survey question that I want to set the default value for it. I want it to popu…
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Combining two columns into one columnContent HI, Summary: I am creating a report using survey Questions.I want to show two survey answers in one column. For Example: Survey Questions Q1:languages(choices:en…
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Tracked Unsubscribe Link to Unsubscribe campaignContent I was wondering why it is not possible to create a tracked link, that is marked as an unsubscribe link, to a campaign page with user credentials. I have a setup … -
Using RightNow for proactive social communicationContent Hi community, I am aware of the social monitor and the other social features of RightNow regarding monitoring and reaction of/to social media posts. But is it po…
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Where is the option to change survey invitation message template?Content Where is the option to change survey invitation message template? I see the option to change template for survey but NOT for template for invitation message. Can…
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Sending mail to a group of ContactsContent Newbie using OracleRightnow. We want to send an e-mail to all the customers who applied for a contract in particular Month. We would like to send it from Right N…
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Query : "Link to this Survey" LinksContent Hi, Version: 15.5 One of the ask from customer is to have an clickable image as part of email invitation to launch a transactional survey.According to them the d… -
Transactional Survey - Limiting ResponsesContent Hey everyone, With our Transactional Survey, the survey is sent as a link, via email. However, we have noticed that our consumers can click the link multiple tim…Matt Miller-114807 24 views 18 comments 0 points Most recent by Bastiaan van der Kooij Agent Desktop
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SurveyLink WidgetContent Hi, We are using the SurveyLink widget for the first time, all of our surveys are created in the UK interface, and we are getting the attached error message when…Georgia Bradbury-Adams 12 views 6 comments 0 points Most recent by Georgia Bradbury-Adams Agent Desktop -
Register Now! - Ask the Experts Webinar: Making the Switch to Message TemplatesContent Oracle Service Cloud Ask the Experts Webinar Register Now! Making the Switch to Message Templates Tuesday, May 19 @ 8 a.m. PST/11 a.m. EST In this Ask the Expert… -
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Marketing Best Practices PPT from May 29, 2008 User GroupContent Thanks to everyone who attended the Boston Area User Group on Thursday!! Also, for those of you who are interested, here are copies from JD and Steve's presentat…