Surveys and Mailings
Discussion List
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Sending Outreach mailing via contact list without overriding alt email addressContent We have a time-sensitive Outreach mailing that needs to go soon. Here’s the issue we’re running into and looking for a workaround: * We have a CSV file of person… -
Trigger transactional mailer via Custom ObjectContent Hi, We have a use case whereby we are looking to trigger a transactional mailer via a custom object, where the object is being updated via the REST API. The obje… -
Send Surveys From ReportSummary Send Surveys From Report to customersContent Hi , I want to send surveys to Customers from Reports. Is there a way I can try this option? I have business require…
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Changing Message Templates LinksContent Does anyone have any idea how to change a Link URL in a Message template? I am trying to edit the Subscription Link in the Contact Emails > Social > Subscription… -
Tracked link in merge reportSummary Use merge report to output tracked linkContent Hi all, We have created a merge report to output hyperlink based on the field value of incident. The report is inc… -
How to change this content as i ca not get the message base for "Thank you for your response. Your iSummary This is the incident page with survet tab need to udate the message after the contact submit the survey -
Trigger survey from Custom Event Handler or ReportsSummary Trigger survey based on certain conditionsContent Hi currently we are triggering survey from business rule when the incident is solved and after 96 hours. This w…
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Reporting on Transactional Survey's Sent and CompleteSummary Reporting on Transactional Survey's Sent and CompleteContent Hi All, I'm looking to understand whether there is any out of the box reports that can help me under…
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Embed/Inline Survey + checkbox questionsContent Hey everyone! We are creating an NPS survey and we want to make it embed in the survey email. I was trying to find a way to do it, but got stuck. We have 2 quest…
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Survey not appearing after the chat is terminatedSummary Once the chat with customer is completed and agent clicks on terminate button from OSC console then survey doesn't appearContent I and my teammate is able to get… -
save&close button to survey pageSummary Business Users want to add a save&close button to survey page to enable agent to continue from he stoppedContent Business Users want to add a save&close button t…
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Outreach mailing with merge report isn't matching with preview modeContent Hi Experts, i need help on outreach mailing i have created broadcast mailing with merge report but when i see report's preview it is coming as expected but when … -
Generate transactional survey link to send it to customer via SMSContent Hi, On incident closure, using CPM we want to generate survey link and send it via SMS to customer. Is there a way to generate transactional survey link with inc…
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Create incident on survey submission and include responses in Customer EntrySummary Incident is created when survey submitted and responses are recorded in a Cust Entry threadContent Hi all. Apologies in advance if there is an previous answer bu… -
"Disappearing Segments"Summary segments used in past mailings goneContent This has happened to a few users that go to create a mailing and find that their existing segment is gone. When we run…
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Changing the survey responses or retaking the surveySummary Changing the survey responses or retaking the surveyContent The post is removed
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Export and import a survey from different environments?Content I have a web-link survey in a test environment and I need to get it into a production environment. Is there a way to export and import it, rather than creating i…
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Survey Reporting to get the total number of surveys sent and received during a time periodSummary We need to measure the total survey sent and received on a recurring broadcast surveyContent Help please! I cannot seem to find a report or to create a report th… -
Sending a Website Link Survey to FacebookSummary Sending a Website Link Survey to Facebook using Standard TextContent we would like to send a survey link from Oracle console with a response to a Facebook privat…
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Survey Respondent AttachmentsSummary Is there a way to enable a survey to allow attachments?Content I have a use case that would need to allow respondents to include additional attachments that woul… -
How to get values of matrix question into incident thread?Content Hello All, I have a matrix question which allows customers to pick a date/time for an appointment. I'd like to send the values of that question into a service ti…
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The maximum limit of Questions inside a survey pageContent Whats is the limit of questions inside the survey page?
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Website Survey Session ExpirySummary want to know what is the duration for website link survey session expiryContent Hi All, what is the time period that a website link survey session takes before e…
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Style or Change 'Survey Previously Submitted' PageContent Hi, Our agents perform surveys by proxy during phone call campaigns. Once the survey is submitted, if the incident is opened again where the survey is will displ… -
Report on Incidents SurveyedSummary Clean way to report in Incidents that were sent a surveyContent Hi! We are getting ready to launch surveys and we want to have a clean way to look at all inciden… -
Adding Dynamic PDFs to a MailingSummary Using merge fields to attach a specific PDF to a mailing based on their Person / Contact IDContent Hi folks We have a requirement in our business to send out per… -
Can you attach a file to a survey?Summary Can you attach a file to a survey?Content Good day! Is it possible to allow a user to attach a file to a survey? I see a few older posts on this topic, but I'm w… -
Sending mailings to alt email addresses on contact recordsContent We're looking to send a mailing that needs to go to both the primary and alt email addresses listed on a contact record. Is anyone aware of a way to accomplish t…