Surveys and Mailings
Discussion List
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Website Survey Session ExpirySummary want to know what is the duration for website link survey session expiryContent Hi All, what is the time period that a website link survey session takes before e… -
Style or Change 'Survey Previously Submitted' PageContent Hi, Our agents perform surveys by proxy during phone call campaigns. Once the survey is submitted, if the incident is opened again where the survey is will displ… -
Report on Incidents SurveyedSummary Clean way to report in Incidents that were sent a surveyContent Hi! We are getting ready to launch surveys and we want to have a clean way to look at all inciden… -
Adding Dynamic PDFs to a MailingSummary Using merge fields to attach a specific PDF to a mailing based on their Person / Contact IDContent Hi folks We have a requirement in our business to send out per… -
Can you attach a file to a survey?Summary Can you attach a file to a survey?Content Good day! Is it possible to allow a user to attach a file to a survey? I see a few older posts on this topic, but I'm w… -
Sending mailings to alt email addresses on contact recordsContent We're looking to send a mailing that needs to go to both the primary and alt email addresses listed on a contact record. Is anyone aware of a way to accomplish t… -
Send surveys on the basis of Profile of incident assigneeSummary I need to send the surveys to the customer on the basis of the profile of the assignee of that incident.Content is it possible to send surveys on the basis of th… -
How to generate personalized Survey link?Content Hi, we want to send personalized link to Survey via other channel than native Outreach email service. The problem we're facing is how to get/produce personalized…
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Send Broadcast Mailing to Different AudiencesContent Hello, We would like to be able to send a broadcast mailing to different audiences. At the moment we have to copy a previous mailing, add a different contact lis…
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Restrict access to a contact listSummary Restrict access to a contact list to the user who created itContent We want to know if it is possible to restrict the access to a contact list, so that only the …
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Survey submission trigger to POST to web serviceSummary How to fire an event at survey completion, to POST the results to web serviceContent Hello everyone Is there a way to fire an event at survey completion/submissi… -
Include Assigned Account First Name in Survey QuestionContent Hello, I am trying to personalize a closed incident survey question with the first name of the assigned account associated with the incident. Unfortunately, it a…
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Abandoned Survey ReportingSummary How I can report on drop off from a survey that only has one pageContent Hi, I've been asked to investigate a way of reporting on our Transactional surveys to sh…
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Smilies on SurveysContent Hi, Does anyone know if it is possible to have 'Smilies' on surveys instead of the radio buttons? So a customer just has to click the relevant smiley to how they…
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Cancel or Delay a Queued SurveyContent We have a requirement from our email team to send a survey when an Incident is marked solved. Because we never really know if someone is going to reply back to a… -
Accessing survey results without being logged into RightNowSummary Is there a way to access survey results without needing to be logged into RightNow?Content Hi Everyone, I would like to see if there is a way to access the 'Surv…
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is it possible to copy survey URL and send it by outside mailing system and capture Customer InformaContent i have a requirement to send survey to all customer who bought our product today, i would like to create survey in OSvC and send Survey URL from other mailing sy… -
Confirm Chat Transnational Survey was SentSummary Cannot find all the data I need to confirm if a Chat Survey was sentContent We recently deployed a Chat Survey and I am trying to look at chats to validate when …
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Transactional Chat SurveySummary Not Seeing a Survey for Every ChatContent I am trying to survey customers who interact with our Virtual Assistant. I setup the attached rule, which is working be…
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Survey Image PositionSummary Survey Image PositionContent Hi. I created a survey, and I have two images on the same line that are different heights and widths. I want them to be centered hor…Marissa Gonzales 43 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Agent Desktop -
Customers' Take on Oracle Quarterly UpdatesSummary How other customers deal with Oracle Quarterly UpdatesContent Hello All, Our system is in Jan-Apr-Jul-Oct quarterly update cadence and currently is in R13 18B. W… -
How to send the survey to an Ad hoc contact?Summary Sending survey to Ad hoc contactContent Hi, We have a requirement to send Surveys to contacts (ad hoc) who didn't go through a chat. We have configured a weblink…
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How do I preserve a message template?Content Hello, Is there a way to allow agents responsible for doing mass mailings to use a message template for their mailings and modify the message in the mailing, but… -
"Generic Company Marketing Site" banner when Survey is completedSummary Change Generic Company Marketing Site banner when Survey is completedContent I found in a related discussion you can change the completed survey page by going to…
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Making a question required for a specific surveySummary Making a question required for a specific surveyContent Good day, I'm wondering if there is a way to make a specific question not required for one survey, withou…
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Transactional Survey - One Survey Per IncidentSummary Limit Transactional SurveyContent We are implementing surveys. One customer can generate up to 10 incidents a week. For each incident we want to send a survey li…
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Survey is not being emailed even though it meets the conditions of the ruleSummary Survey is not being emailed even though it meets the conditions of the ruleContent Survey is not being emailed even though it meets the conditions of the ruleI c…Marissa Gonzales 39 views 7 comments 0 points Most recent by Sebastiaan Draaisma-122509 Agent Desktop
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Incident Reference within Survey EmailSummary Can incident ref # be added to survey?Content I created a survey, but its unclear from end user side, if you can add a reference to the incident that triggered t…
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Incident Survey not being triggeredSummary Survey is not being emailed even though it meets the conditions of the ruleContent I created a survey and launched it. 1. Under Summary tab, At a Glance it shows…
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Future support for OutreachContent Has anyone heard anything about Oracle's plans to continue to support Outreach? To my knowledge there's nothing in place to offer a browser user interface and I …