Surveys and Mailings
Discussion List
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Changing someones status on the Global opt in setting from "no" back to "yes"Summary Looking for support to a question I couldnt find on the forum about re-adding a customer to the global opt in list when they unsubscribed by accidentContent hi e… -
trigger the survey when it completesContent Hi all, I need help about surveys. The client wants to send a survey when the delivery(custom object) has a certain value. To be able to send a survey, i made an… -
Survey Template body onload eventSummary Survey Template body onload eventContent Hello, I have a Survey Template with an onload event in the body tag. This event fires a piece of JavaScript. It works f… -
Sending survey answers to respondentSummary How to send a copy of responses to the respondentContent Hi all. I'm sure this is pretty basic ... When a customer completes a survey, is it possible to automati… -
Add an image to a mailing documentSummary Image added to image explorer but unable to find URL to insert it in a documentContent Hi all. Apologies in advance - I should know this!! I need to add an image…
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Dynamic Survey Variable?Summary Dynamic Survey Variable?Content Hello, Does anybody have a suggestion for adding dynamic variables to invitation messages in Surveys? I would like to add a varia…
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Unable to choose Custom process inside CampaignSummary Unable to choose Custom process in CampaignContent I need to create Campaign, within the campaign need to create an incident and then execute object event handle… -
Survey Getting Consecutive Hit from same userContent Hi, I have a broadcast survey which is sent to the users. Sometime when the user submits the survey, it gets submitted 2-3 times with the exact same responses an… -
Turning Off Mailing Notifications?Content Hi - We have had several requests to turn of the mailing notifications (but not incident/task/opportunity notifications). Is there a way to disable the alerts th… -
Deleting survey resultsSummary Deleting survey resultsContent Good day, One of our customers inquired about the possibility of deleting survey content after a specific period. I didn't see muc… -
Survey MaskingSummary Is survey masking possible?Content Good day! Does anyone know if OSvC has the ability to mask certain numbers in a survey, similar to the incident thread masking…
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Styling SurveysContent Is it possible to use style sheets from the customer portal to style the surveys? I have not looked very in depth into this, but from what I can tell within the … -
Embed Survey in KB AnswerSummary Is it possible to embed a survey in a KB answer?Content There has been an ask for a survey to be embedded in a KB answer. Currently the only option I can see is …Luke Gorman-112763 34 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 Agent Desktop
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Conditional Questions - Revisited AgainSummary Help with understanding Conditional Question CodeContent I have begun exploring if Surveys can takeover our external provider. I have read a bunch of articles on… -
Link Incident generated through Survey to Original IncidentSummary report on the original incident and the incident that was created from the survey in a single reportContent Hi All, I have a client that sends out transactional … -
Fillable Form in Oracle Service CloudSummary Some Direction PleaseContent I am looking for some advice here and was not sure where to post. We currently have one form with a bunch of fields that we would li…
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Mobile templates for surveySummary Is their a way to customize or deactivate the standard mobile templateContent Hello everyone, In the standard solution we have the possibility to create a templa…
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Gmail GoToActionSummary Gmail Go-To Actions Usage in SurveysContent Hi there, Has anyone every used this feature as part of feedback mailings? https://developers.google.com/gmail/markup… -
Select multiple (more than one) in survey question and path follows decision/caseSummary Can multiple options in a question be selected and drive a path based on the options selectedContent Hi all. Here's the situation: Question: Which workshops did …
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End of survey creates incident but won't send incident receipt emailSummary Incident created via end of survey options is failing to send receipt emailContent I have a Website Link type survey that creates an incident. That incident succ… -
Email click-through parametersContent We have a marketing campaign, this uses a contact list to send out an email. Ideally, we want the user to be able to click a link within the email to generate a … -
Automating 'add to' Suppression ListContent Hi all. Is it possible to automate adding email addresses to a Suppression List. Our case is that we need to allow Contacts to unsubscribe from certain (not all)…
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Edge Support for SurveysSummary Edge Support for SurveysContent Good morning, Is anyone aware if Microsoft Edge supports (or will support) OSvC Surveys? Right now we get an error when we try to…
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How Do You Handle Surveys for Incidents Handled by Multiple AgentsSummary Our incidents might require multiple responses from different agentsContent Some incidents might require multiple responses, and those may have been sent by diff…Peggy McClanahan 41 views 3 comments 2 points Most recent by Sebastiaan Draaisma-122509 Agent Desktop -
Possible to Change Survey URL to HTTPS? and embed Google reCAPTCHA with own Company Google key?Summary Possible to Change Survey URL to HTTPS? and embed Google reCAPTCHA with own Company Google key?Content 1. We put the CRM survey as an iFrame inside one of our co…
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Transactional survey summary ( result per agent)Summary A report of sent, opened, started and completed surveys by individual agentContent Hello I have tried to get a report that would show invidual scores of sent, op…
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Including a question in invitation messageSummary How to put the first question of my survey into the invitation emailContent Hi, I have seen some similar threads from a couple of years ago, but nothing quite li…
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How to display "Characters remaining" labelSummary Show label for character countdown on a survey's text answerContent Hi all. Another rookie question sorry ... I've been asked to label the 'characters remaining'…
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Send SMS SurveySummary Is it possible to send a survey link by SMS?Content Not all of our contacts have e-mails in their records, we are trying to implement a rule to send SMS with the…Jarel Birck da Silva-120625 42 views 2 comments 0 points Most recent by Jarel Birck da Silva-120625 Agent Desktop -
Chat Configuration SNEAK_PREVIEW_ENABLEDSummary How does this configuration value worksContent Reviewing the Chat configuration values i found this attractive function called, SNEAK PREVIEW that by default the…