Surveys and Mailings
Discussion List
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How can I search for text in documents.Content Is there a way to search for text in the body of the document that is sent in transactional mailings? We are looking for a specific phrase that is no longer used… -
Setting up an Outreach MailboxSummary Looking for guidance on naming conventions for Outreach Mailbox addressesContent Hello, I'm attempting to set up an Outreach Mailbox with the intent to have a co… -
Survey Previously Submitted page changeContent When the customer try to take the same survey again, they will be taken to a page with the default message "Survey Previously Submitted". I want to modify this p… -
Cannot Create a MailingContent Hello, I'm trying to create a mailing, with the goal of having is selectable within the End of Survey options, so completing a survey sends a confirmation email …
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Sending Surveys on a Monthly BasisContent Hi Experts, I'm just new on Surveys, Is it Possible to Send Surveys once a month for all contacts or maybe Specific contacts only and what type of survey should …
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"RightNow Emails Sent Cloud Service" limit vs "RightNow Emails Sent Service Period Pool - 100 EmailsContent What is the difference between 1) the SKU "RightNow Emails Sent Service Period Pool - 100 Emails Sent" included in the ordering document 2) the usage limit indic…
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How to display the numeric rating for a document feedbackContent Please find the attachment which itself explain everything. How can I display it on CP.
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How to get feedback/survey from the end users for a specific documentContent Suppose there are multiple documents in knowledge base and when an end user explores the specific document then I want the user to provide the feedback for that …
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Market testing message - report on survey completionContent Hi, We have set up different invitation messages so send for a survey. Is it possible to report on which message resulted in better survey completion rate? I've … -
Link a chat to a surveyContent Hi, We found a low response rate for our post-chat popup survey (possibly because many people close the browser window rather than using the button). To test a t…
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Background image for Mobile surveysContent Hi there, I am trying to create a survey using Oracle RightNow. The survey needs to be sent only to mobile, therefore I want to make it pretty for smartphone cus…
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OSvC Integration with MarketoContent Does anyone have experience with customer use cases that integrated OSvC with Marketo or know of any documentation around it? I have a customer that is curious t… -
Mandatory questions for dynamic surveyContent Hi, We are using javascript to determine the second question of a 1-page survey. To do this I have to make the second questions (there are 2 possibilities) non-m…
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How to garantee a survey is beying sent after chatContent We have a Website Link Survey that is attached to a rule to show it after the chat sessions. However we are getting very low completion results on the report Sum… -
Set Email Notification for Transactional SurveysContent Hi Experts, I just want to know if I can send out emails instead of the "Notification" Standard Element? Is there any workaround or any other way on this one? Be…
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Transactional survey expiryContent Hello, We've noticed some transactional surveys being completed up to a year after the incident was closed. Is there any way to limit this? Sort of like expiry b…
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Prevent replies to a campaignContent Hi Guys, Is there a way to prevent replies to campaigns sent. Thanks, Sylvia
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Send mail to user account email using Custom PHPContent I want to send a mail to user saying the incident severity is updated. Is there is any method to send mail to users? Or how can i send mail to the Assigned user …
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Segment Contact list for SMS CampaignContent Hi Gurus, We are in the process of developing custom code for sending SMS for a campaign. Is there anyway to get the Segments contact list? Thanks, Mohan Subject…Mohana Gopal Selvam-Oracle 4 views 5 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 Agent Desktop -
Add a merge field into a question?Content Hi, Anyone knows if it is possible to add a merge field directly into a question? For example, we would like to add the agent name into a Yes/No question. Questi…
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mailing_formats/ma_trans and bounce_stats show different number of bouncesContent I was trying to report on the mailing deliverability of mailings so I checked out the two tables mentioned above. The bounce statistics table shows more total bo…
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Export and import survey responses from different sitesContent I want to export survey responses from my older site and import to new site with complete details.Is there any way to export survey responses data from older sit…
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Ensure segment relates to specific opportunityContent Hi all, In our instance of Service Cloud, a contact can have multiple opportunities. We have a number of different transactional mailings that are sent at differ…
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mailing explorer - transactional - reply open a new incidentContent Hello, I created a mailing explorer and set it as "transactional" to support "marketing email rule". Afterwards, in the business rule, i put it in the "then" sec…
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Add survey link and send using SMS when incident status is changed to closedContent Hi, Is it possible to send survey link in SMS similar to email? We will be using a SMS gateway for sending SMS. We are already sending this survey link in email …
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How to remove a contact from a contact ListContent I´m trying to remove a contact from notification distribution list, however I´m not able find where to remove the contact. I tried the documentation below https:…Alessandra Santana Da Silva 12 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Agent Desktop
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Update incident.last_survey_score from a chat surveyContent When submitting a transactional survey after a chat session, the chat's incident.last_survey_score does not update in real-time and the next day (via agedatabase… -
Customizing Campaign FlowContent Hi, I've below questions on running a Campaign. Is it possible to achieve with Campaign customizing? 1. I would like to change the Campaign Range of Recurrence f… -
Mail report on undelivered emailsContent Hi, We are about to send a mailer to a contact list, and we want to obtain a report on the specific email addresses that were un-deliverable (bounce, opt-out, re… -
Marketing Mail on ThreadContent Hi All, I send a marketing email to the primary contact when incident status updated to Closed. Is it possible to add this email to the thread? I tried to use pr…