Surveys and Mailings
Discussion List
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Analysis of the Inivitation messageContent Hello, community, I want a list of who the invitation message has been sent to. This means which contact received the e-mail for the survey. Do either of you kno… -
Way to force an email confirmation in order to registerContent We use a campaign to generate a form that allows our customers to self-register. Currently the working process creates the contact record, and an incident. But w… -
Mailing Report showing "who" opened an emailContent Is anyone aware of an existing report that will allow you to drilldown to find out who opened a report. I see reports for tracking who clicked on a link, but jus… -
Stop Sending Surveys for Abandoned ChatsContent I have pop-up surveys enabled for chats in an interface. They are set to pop-up 100% of the time when chat completes. I have the USER_WAIT_QUEUE_TIMEOUT configur… -
Replying to a marketing email add the entire mail content into incident threadContent Hi, I am using a mailing template created via mailings explorer to send a incident closure notification to contacts that gets closed via webservice. when contact…Shilpa Suresh-122587 10 views 2 comments 0 points Most recent by Suresh Thirukoti-Oracle Agent Desktop -
CBO (Custom Business Objects) in Segment ExplorerContent Hello, We have a custom business object that is joined to the organization table, it has details about the organization such as Industry, Employee Count, etc. We…
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How to block inbound messages on SMS (prevent recipient from replying to sms messages)Content Hi, We have SMS enable via the Telemessage 3rd party service. We'd like to use SMS to send only OUTbound messages, disabling the ability for the recipient to rep… -
Issues with Decision Trees in Questionnaire pageContent Hi everyone, We provide support in multiple different languages, and we are also sending transactional surveys to match these languages. Currently, our surveys a… -
Survey sending through SMSContent Hi All, I would like to send an SMS to the customer with a survey URL in it. I am finding it difficult to associate survey results with the Incident and contact.… -
Survey FormattingContent Hi, I am looking to add formatting to feedback/survey questions that are more inline with today's styles. There are 3 ideas on the attached image. NPS and Rate T…
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Chat Surveys with No AgentContent Hello, I have an odd situation occurring on one of my chat surveys. Viewing survey results, I occasionally get instances with "No Value" in chats.acct_id. These …
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Mailing countContent Hi Guys, I would like some clarification on outreach emails. If a site is give a certain number of emails per month, say 20000. what does it mean? Is it that one…
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Incidents created through feedback- want to know which incident is created for which ratingContent Hi experts, I have 5 star rating implemented for answer feedback. Threshold is 3. Can we have any such report that can show the count of incidents for 1 star, 2 … -
Feedback reportContent Hi all! I need to create a report to see feedback from all knowledge base answers. When "No" is clicked, the RN automatically creates an incident. When the "Yes"… -
Marketing ActivitiesContent Hi all, I have a simple question about marketing mails.I have to make a report which shows marketing mails by per contact. I just want to see the mails which i s…Tuğçen İlke Çolak 14 views 6 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 Agent Desktop -
Display Preheader while having a picture headerContent Greetings There is a requirement where the customer should see the preheader for each mailing in their outlook account. As of now, they can only see this if ther…
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Can-Spam test failsContent According to http://documentation.custhelp.com/euf/assets/docs/february2017/olh/index_frames.html?contextId=can_spam_physical we have set all the params to pass …
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Follow up email for form submissionContent Can there be follow up emails created for customers who : - did not read the email at all - have read the email but did not view the form the email came with at …
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Filter on automatically generated mailing ID in report filtersContent I'm trying to build a report and select only customers with certain responses on a survey from the marketing transactions table. The automatically generated mail…
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Customize Survey Link in Message TemplatesContent How do I add a querystring to the survey link in Message Templates? I don't see any option to do so or how to customize the widget which looks like this: Click h… -
Change invitation message on active SurveyContent I need to change a name on the invitation message from an active Survey. Due to the history on the Survey we like to keep the current survey and not create a cop… -
Mask all but last 4 of merge fieldContent I'm using a transactional survey, comprised mostly of merge fields, and business rules to send receipt for some of our forms. In some of the forms we request sen… -
Embed Survey Questions/URLContent Hi everyone, I'm trying to increase the survey response rate. I have already shortened the survey questions to the least amount possible and enabled the survey r…
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Use business rule to add contacts to a contact listContent I want to use a business rule to populate a contacts list with contacts that are created by a Public API. I don't want to use segments/filters because I want the…
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Post-Chat Survey not Showing Contact InformationContent Good Day Everybody, We are doing a post-chat popup survey and all that works fine. We have verified that the survey and the chat are linked but when I view the r…
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Add snippet to proofing messageContent Is there a way to add a snippet to a proofing message? Version Service Coud -
How to change the size of the Is "Other" Choice field in Choice QuestionContent Hey guys, when adding a Is "Other" Choice to a question the field where to type the reply has always a certain (and very small) size. Is there a way to adjust th…
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Recurring survey, multiple submissions ... can they be stopped (or only show latest in response...Content Hi all. As far as I am aware it isn't possible to stop a user making multiple submissions on a recurring survey (gah!!). Please let me know if there is a way. Ot… -
Adding Question in Survey Page (Basic Mode) PlacementContent When adding a question in a survey page in basic mode, the system automatically places the question at the bottom of the survey page. Is there a way that it can …
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Proof Response Overwrites Existing Response Row DataContent When an individual submits their feedback using the link in the proof message a row is displayed in the "Proofing" tab in the survey showing whether or not it wa…