Surveys and Mailings
Discussion List
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Survey Link Activity - How do you add a date filter?Content Hi I am currently trying to look at the volume of surveys that are delivered to customers and what % a clicked into, started, completed to calculate a 'Survey re… -
Setting up Audience in MailingContent Greetings By default, the two of the five options shown in the pictures are selected when creating a new transaction mailing. After looking through the documenta…
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Survey - show textbox if checkbox selectedContent Hello there I have a survey that contains checkboxes. e.g. What industry are you from? Choices: Answer 1, Answer 2, Other. If Other is checked, I want to display…
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Link to Full Survey ResultsContent Have a report that shows the required question on the survey, what we call the overall satisfaction. But my understanding is that there is a way to have a clicka…
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Report on Whether The Survey Question Was Required?Content Hi All, I am slowly learning how to do reporting. That said, I am trying to determine if I can add a filter or a column that tells me if the survey question is m…
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Stop incomplete survey displaying in reportContent We have a survey where respondents have started, but not finished the survey (in some cases several times). These results are displaying in the Survey Responses … -
Question about the survey final pageContent After customer submit a transactional survey, we want to display our customized Thank You page. In this page, we want to offer coupon to customer, and also send …
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How to embed a YouTube video in Service Cloud Web Campaign page and optimizing it for mobile?Content I am able to embed a YouTube video within Service Cloud Marketing pages. However, I am trying to set the video so that it resizes to the maximum with of the scre…
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Short demo of RightNow MarketingContent In case you're curious about the RightNow Marketing module, you can check out this short product demoof RightNow Marketing. Enjoy! -
How to send chat ID and chat assigned account with SurveyContent Hi. i have configured a website link survey, i want to add Chat ID and Assigned Staff Account with survey so when customer will fill the survey they can see thei… -
Disable customer messages going back to existing incidentContent We have transactional surveys being sent out for each incidents based on certain fields condition. If the customer reply from to the survey invitation, the custo…
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IF condition of chat rule is not getting field values to pop-up surveyContent Hi experts When Chat session completes, I want to start a survey, depending on value of a incident custom field setted during chat_launch by customer. That is, i… -
Auto Response for SurveysContent I have a transaction survey that gets triggered to send from incident rule based on some condition that is set in an incident. In the survey invitation Reply-To …
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Survey FormattingContent Hi, Could someone replace radio buttons by stars in a survey? I know that this must be done through CSS styles. I don´t have a technical profile so I don´t know …Marcelo Peralta-121344 13 views 3 comments 0 points Most recent by Marcelo Peralta-121344 Agent Desktop
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IP Address from which Survey is SubmittedContent Is it possible to retrieve the IP address from where a survey is completed? If so, how? Version 16.5 -
Change Survey Submitted Landing PageContent I am trying to change the body of the landing page message "Thank you for your response. Your input is appreciated." message. The file manager does not contain t…
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Edit Survey "Need to select more options" Message to be in a Different LanguageContent I'm trying to include both the French and English version of a survey in one survey. The reason why I'm doing this is because we don't have an accurate method of…
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Custom Survey Not Appearing in Completed Surveys ReportsContent Hello Dears, I have created a survey entirely using an HTML template and designed to look similar to a matrix survey (i.e., a series of questions with radio choi… -
How to make all the cells of a matrix question of same size in standard question(Transactional...Content Hi Everyone. I want all the cells in the table of Matrix question to be of same size. But the cells are taking the size of the data entered. Matrix question is a…
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Segment creation -contact which has more than 5 incidentsContent Hi All, We are looking to send a survey to customer who have done been served by the contact center say more than 5 times to give feedback. Could anyone please h…Muthulakshmi Muthaiah-121678 6 views 2 comments 0 points Most recent by Muthulakshmi Muthaiah-121678 Agent Desktop -
Asking a question in the invitation messageContent We are trying to ask a simple "Was your query resolved?" question within the Invitation message so that we can pass customers through that way, rather than just …
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Can I get the last survey score and put in on a contact field ?Content I created a survey for scoring the behavior of a contact and put this survey on the contact page in one of the tabs (survey by proxy) What I want to do is, when …
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Why is a survey being sent a second timeContent Hi, So we have an incident that has been resolved and the survey sent and completed. In some situations, an agent has gone back in and edited the incident. We th… -
Assign chat session to chat queue using business rules?Content Hi All, i have created two queues in my Rightnow instance . Queue 1 Queue 2 Based on my chat summary , i want to assign it to Queue 1 or queue 2 but when i was c…
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Adding categories to Chat_launch.phpContent Hi All, In the chat_launch.php file we have default page controls like first name, last name.vijay kalidasan 4 views 5 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 Agent Desktop
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Customizing chat_launch.phpContent Hi All, i want to customize the chat launch page when user clicks yes to start the chat session. So tried removing all inputbox names like subject, firstname , l…
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Incident creation using REST API - mailbox issueContent Hi All, I am creating an incident using Rest api in right now . When my incident gets created the mail box value is null. But i have set [email protected] as my …vijay kalidasan 15 views 1 comment 0 points Most recent by Pramod Vasudeva Murthy-80436 Agent Desktop
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ROQL querying Custom fields of Contact ObjectContent Hi I have a scenario in my project to fetch the custom fields of Contact Object using Connect API(.NET) String queryString = "SELECT Contact from Contact C where…
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BRAND_CONTENT_URL not workingContent Hi All, I referred a new html page(URL) to the BRAND_CONTENT_URL configuration key . I am able to access the url from the browser. But i was unable to see the pa…
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Hard Copy Mail Merge functionality in OSvCContent I think I already know the answer to this but I thought I would ask the wider community to see if anyone else has looked or implemented this. We have a client wh…Colin Campbell-118909 6 views 3 comments 0 points Most recent by Bastiaan van der Kooij Agent Desktop