Surveys and Mailings
Discussion List
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Adding Question in Survey Page (Basic Mode) PlacementContent When adding a question in a survey page in basic mode, the system automatically places the question at the bottom of the survey page. Is there a way that it can … -
Proof Response Overwrites Existing Response Row DataContent When an individual submits their feedback using the link in the proof message a row is displayed in the "Proofing" tab in the survey showing whether or not it wa…
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Capture response date from proofing requestContent When a proofing message is sent the date/time is captured for when it is sent. But, when a response is received the date/time is not captured for that response. …
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Date Field in Surveys with ability to branch off based on inputContent We need the ability to create date type questions, with a calendar to select from, for a variety of surveys that we create. Currently we have the submitter enter…
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Agent Survey ReportingContent Hi, I am trying to report on all Surveys that were sent for a specific agent no matter whether they were responded to. The reason for this is that we have 2 agen… -
Proof message not received in company email addressContent I created a new mailing (not launched yet). When sending a proof message to my company domain, no message gets received. When I send one to my gmail, yahoo and o… -
Survey Link Activity - How do you add a date filter?Content Hi I am currently trying to look at the volume of surveys that are delivered to customers and what % a clicked into, started, completed to calculate a 'Survey re…
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Setting up Audience in MailingContent Greetings By default, the two of the five options shown in the pictures are selected when creating a new transaction mailing. After looking through the documenta…
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Survey - show textbox if checkbox selectedContent Hello there I have a survey that contains checkboxes. e.g. What industry are you from? Choices: Answer 1, Answer 2, Other. If Other is checked, I want to display…
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Link to Full Survey ResultsContent Have a report that shows the required question on the survey, what we call the overall satisfaction. But my understanding is that there is a way to have a clicka…
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Report on Whether The Survey Question Was Required?Content Hi All, I am slowly learning how to do reporting. That said, I am trying to determine if I can add a filter or a column that tells me if the survey question is m…
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Stop incomplete survey displaying in reportContent We have a survey where respondents have started, but not finished the survey (in some cases several times). These results are displaying in the Survey Responses … -
Question about the survey final pageContent After customer submit a transactional survey, we want to display our customized Thank You page. In this page, we want to offer coupon to customer, and also send …
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How to embed a YouTube video in Service Cloud Web Campaign page and optimizing it for mobile?Content I am able to embed a YouTube video within Service Cloud Marketing pages. However, I am trying to set the video so that it resizes to the maximum with of the scre…
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Short demo of RightNow MarketingContent In case you're curious about the RightNow Marketing module, you can check out this short product demoof RightNow Marketing. Enjoy! -
How to send chat ID and chat assigned account with SurveyContent Hi. i have configured a website link survey, i want to add Chat ID and Assigned Staff Account with survey so when customer will fill the survey they can see thei… -
Disable customer messages going back to existing incidentContent We have transactional surveys being sent out for each incidents based on certain fields condition. If the customer reply from to the survey invitation, the custo…
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IF condition of chat rule is not getting field values to pop-up surveyContent Hi experts When Chat session completes, I want to start a survey, depending on value of a incident custom field setted during chat_launch by customer. That is, i… -
Auto Response for SurveysContent I have a transaction survey that gets triggered to send from incident rule based on some condition that is set in an incident. In the survey invitation Reply-To …
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Survey FormattingContent Hi, Could someone replace radio buttons by stars in a survey? I know that this must be done through CSS styles. I don´t have a technical profile so I don´t know …Marcelo Peralta-121344 33 views 3 comments 0 points Most recent by Marcelo Peralta-121344 Agent Desktop
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IP Address from which Survey is SubmittedContent Is it possible to retrieve the IP address from where a survey is completed? If so, how? Version 16.5 -
Change Survey Submitted Landing PageContent I am trying to change the body of the landing page message "Thank you for your response. Your input is appreciated." message. The file manager does not contain t…
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Edit Survey "Need to select more options" Message to be in a Different LanguageContent I'm trying to include both the French and English version of a survey in one survey. The reason why I'm doing this is because we don't have an accurate method of…
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Custom Survey Not Appearing in Completed Surveys ReportsContent Hello Dears, I have created a survey entirely using an HTML template and designed to look similar to a matrix survey (i.e., a series of questions with radio choi… -
How to make all the cells of a matrix question of same size in standard question(Transactional...Content Hi Everyone. I want all the cells in the table of Matrix question to be of same size. But the cells are taking the size of the data entered. Matrix question is a…
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Segment creation -contact which has more than 5 incidentsContent Hi All, We are looking to send a survey to customer who have done been served by the contact center say more than 5 times to give feedback. Could anyone please h…Muthulakshmi Muthaiah-121678 26 views 2 comments 0 points Most recent by Muthulakshmi Muthaiah-121678 Agent Desktop -
Asking a question in the invitation messageContent We are trying to ask a simple "Was your query resolved?" question within the Invitation message so that we can pass customers through that way, rather than just …
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Can I get the last survey score and put in on a contact field ?Content I created a survey for scoring the behavior of a contact and put this survey on the contact page in one of the tabs (survey by proxy) What I want to do is, when …
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Why is a survey being sent a second timeContent Hi, So we have an incident that has been resolved and the survey sent and completed. In some situations, an agent has gone back in and edited the incident. We th… -
Assign chat session to chat queue using business rules?Content Hi All, i have created two queues in my Rightnow instance . Queue 1 Queue 2 Based on my chat summary , i want to assign it to Queue 1 or queue 2 but when i was c…