Surveys and Mailings
Discussion List
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BRAND_CONTENT_URL not workingContent Hi All, I referred a new html page(URL) to the BRAND_CONTENT_URL configuration key . I am able to access the url from the browser. But i was unable to see the pa… -
Hard Copy Mail Merge functionality in OSvCContent I think I already know the answer to this but I thought I would ask the wider community to see if anyone else has looked or implemented this. We have a client wh…Colin Campbell-118909 7 views 3 comments 0 points Most recent by Bastiaan van der Kooij Agent Desktop -
IP Address of the customer who submitted the survey.Content HI , A quick ask. Can we know the IP address of the customer who fills the survey? I tried checking all the tables asssociated with survey but cudn't find the fi…Charu Gupta-122180 6 views 2 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 Agent Desktop
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How can i determine source of a website link surveys?Content Hello, I looked in discussion forum and rightnow documentation and couldn't see any topic. I have a Website Link Survey and will send to customers by email or an…
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Include URL in survey invitation message, instead of linkContent In this age of Phishing attacks , we have many customers who refuse to click on links in emails. How can I have the email invitation message show the url instead…
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Image in place of Submit ButtonContent Hi All, We have a great marketing guru. He created a really nice looking mailing using an outside product. He copied the HTML into the mailing object and it look… -
Edit the Survey Invitation Message After The Survey Has Launched?Content Hello All, Typically we create a whole new survey when we do any revisions to our survey. However we want to make a minor revision to the invitation message but … -
Right now mail responses goes to SPAMContent Consider i have two types of user accounts. one user account with email address(User account 1 ) - [email protected] Another user account with email address(user ac…
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Anybody have a good polling survey example?Content We recently purchased the Feedback component with the intent of using some transactional surveys to gather feedback from customers on recent interactions. Howeve… -
Website Link Survey and Incident Reference NumberContent We have a Website Link Survey that a Contact can click on after an Incident is submitted through the Ask A Question page. This seems like an easy question that I…
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Sharing the same survey between the interfaces?Content Hi All, Is it possible I create a survey in one interface but make it available in other interface too. Currently when I am creating any survey then it is only c…
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Limit Delivery randomly toContent Hi Team, I've tried searching for the answer but can't see anything, I need to reduce the number of audience to deliver an EDM to 75-90 people. My audience has b…
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Survey responsesContent Hi, I created a new survey. It has two pages so i am using next button on first page. When i response question and click the next button on first page (before fi… -
Will Email Thread Rating be included in a build at some point?Content When opening an incident with Oracle support every response includes the option to rate the response (https://cx.rightnow.com/app/account/questions/email_thread_… -
Conditional Section in Mailing on Incident fieldContent Hi, I have set up a transactional mailing for an incident. Now i need to show conditional content in the mailing. The condition has to be on the incident's field… -
Create Incident through website link surveyContent Hi, I create a website link survey that pop up after closing a chat session, it contains 3 questions that if one of these questions are answered badly i create a… -
Removing the default 'You recently requested personal assistance from our on-line Support Centre. '.Content I need to send individual emails to contacts on my database. The only way I know how to do this is to create a new incident for the contact, and under the 'messa…
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How to pause a survey for a specific timeContent Hello, a customer request is to be able to pause a survey for a specific time frame. I know it is possible to pause and activate the survey manually, we would li…
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Outreach mailing with merge reportContent I would like to build mailings with "merge reports" by organization. Is it possible to change the primary key from c_id to org_id? I do not have c_id in my repor… -
Sending outreach proofing emails is not being trusted by Outlook. Why?Content I'm trying to prepare for sending out our first outreach email blast to our customers. However, when I try to send the proof version of the email from the tool t…
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Print out or export SurveyContent My management is asking for a printed copy one of our surveys that is currently going out. Is there a way to printout or export so that I can provide this to man…
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Pop up Survey after closing a chatContent Actually I create a Website Link survey to show the pop up survey after closing a chat session, to Website Link survey works correctly we need to enable Allow An…
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Pop up Survey after chatContent Hi,, I want to configure a pop up survey after chat completes.I've followed documentation (https://cx.rightnow.com/app/answers/detail/a_id/2779) and created this… -
Multi-language chat survey pageContent Hi All, I have a requirement to create survey page in multiple language. Is it possible that I create labels and use them in chat survey page. 1) Is there any be…
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Survey by proxy scoresContent We are attempting to use survey by proxy for quality monitoring our agents. The idea is that the supervisors can randomly select incidents to review and check if… -
Can I put a survey link as an image?Content Hi, I'm doing a survey and I'm trying to add a survey link. However, I'd to know if there is a way to add that survey link as an image and not as a text. Thanks -
I need use HTML and CSS in the survey designerContent In the survey designer is it possible to use HTML and CSS? My code is: Item, apart, details, figcaption, figure, Footer, header, hgroup, menu, nav, section {…
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Customer survey score visibility within the workslpaceContent Is it possible to provide aggregate customer survey score that the agent can see within the workspace? Version Service Cloud
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custom field and chat survey reportContent Hi All, Few out of the box reports are already provided by Oracle cloud Survey module. Is there a ways to create a report on chat custom fields and survey. For e…Sachin Jain-122354 12 views 2 comments 0 points Most recent by Simon Kilgarriff-118560 Agent Desktop
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Checking for broken links/URIs in campaign pagesContent Hi all, Is there a report or something to check for any broken links across all campaign pages/documents? The 'Broken RUIs' report only shows broken links in the…