Surveys and Mailings
Discussion List
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Customer survey score visibility within the workslpaceContent Is it possible to provide aggregate customer survey score that the agent can see within the workspace? Version Service Cloud -
custom field and chat survey reportContent Hi All, Few out of the box reports are already provided by Oracle cloud Survey module. Is there a ways to create a report on chat custom fields and survey. For e…Sachin Jain-122354 21 views 2 comments 0 points Most recent by Simon Kilgarriff-118560 Agent Desktop
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Checking for broken links/URIs in campaign pagesContent Hi all, Is there a report or something to check for any broken links across all campaign pages/documents? The 'Broken RUIs' report only shows broken links in the… -
Data Collection using campaigns for non-contactsContent Hi Friends, Please note we are trying to send a campaign using OSvC for a random list who are not in our contact list. Initially we have included a Transaction s… -
Ability to merge the account assignment staff account email as the from email addressContent I am trying to have a transactional outbound email go out but from the email address of the staff account(sales rep) assigned to the opportunity that actually tr…
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Designate an E-mail address field other than Contact.Email for OutreachContent Hello, I'm new to Oracle Service Cloud's Outreach. We have a custom field in the Contact object that stores an email address. We've noticed that Outreach uses th… -
Create a segment based on a part of the emailaddressContent For a speciific campaign I want to exclude a specific group in a segment. Example all contacts which contains @Oracle.com Ant suggestions? Version Service Cloud
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Duplicate survey submissionContent Has anyone seen that contacts are submitting multiple surveys for one incident? Since January we have had 40+ duplicate surveys submitted. I thought the system d… -
Chat website survey audience selectionContent I'm fairly new to Rightnow and am trying to select the distribution frequency to the audience for a chat website survey, but cannot figure out how to do this. Th…
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How do I Header/Footer in Survey?Content Hi All, I have to requirement to add header and footer in the survey page. Adding header as HTML content works fine but adding footer as HTML content is overlapp…
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Email only CampaignsContent Hi All, We have a client who is looking for the following piece of functionality. Initial Mailing is sent out to an audience, 7 Days later a second email is sent…Colin Campbell-118909 16 views 6 comments 0 points Most recent by Colin Campbell-118909 Agent Desktop -
Marking CC to the Alternate Email Addresses of ContactContent Hi, We have customers having multiple email addresses which we store in alternate1 and alternate2 email addresses (standard fields). Whenever we send marketing e…
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Question about a form field in surveyContent Hi, I have link survey with some form fields added in one of the pages. One of those fields is "Organization Name (Oracle RightNow Outreach Cloud Service)", wher…
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Fire a rule with link surveyContent Hi, I have link survey that creates a contact. I want to change some contact fields to certain values when the contact is created from the link survey. for that …
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Trigger task notification to task's assignee's manager when updating opportunityContent Dear gurus, I'm creating a business rule (Rule type is Task) to send out the notification when the task is overdue. Trigger: 1. Opportunity is updated, and 2. Ta…
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Chat Contacts mapping to Survey - not showing submitted survey taken from Non English Chat FormsContent We have setup an optional Survey for the customer to take when the customer disconnects the chat. In our chat form we have a country field and based on the Count…
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Add more recipients after a broadcast survey is launched.Content Hello everyone, Is there a way to send a broadcast survey to extra contacts than the initial Contact List? Thank you, Christos -
Survey Response to Incident assigneeContent Hi, I have a question on one of my surveys that asks for overall feedback. Does anyone know if it's possible that when they complete the survey an email will be … -
Are you using a domain branded email address in your Marketing mailings?Content We recommend the use a domain branded email address in your Marketing mailings. (e.g. the “from” address should be …[email protected] instead of …@rnmk.com).… -
Survey ScoringContent If agent "A" solves an incident and a survey is sent, then those survey scores count for agent "A"... But if that incident is reopened and reassigned to agent "B…
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Do Survey by proxy count against the limits in frequency and recency of communication?Content Do "Survey by Proxys" that are filled out by an agent, count against the limits in "frequency of communication" or "recency of communication" ? Subject edited by…
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Is there a way to put survey question side by side?Content Is there a way to put survey question side by side to save real estate instead of stacking them on top of each other? See attached screenhot. I'd like to be able…
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How do you edit a completed survey owner ID?Content Hi, Looking for some guidance. We generally have more than one support rep that works on a support request. Upon completion of the support request a survey is se… -
Survey PrioritisationContent Hi folks Looking for a little help please. We are about to go live and need to know if there is a way to prioritise one survey over another - to give one more im…
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Sendng survey more than once in a single incidentContent Hello dears, As part of our workflow process, when an incident is resolved we send a transactional survey to the incident contact. However, we have cases where w… -
Insert Survey Link Into Closed incident responseContent Hello! We are looking to embed a link to a customer survey in the customer response from an agent that closes an open incident and wondering if anyone has any ti…
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Chat Popup Survey Page showing an errorContent Hello, I have configured a "Website Link Survey" to popup once the chat completes. Rules are configured to pop up the survey 100%. The survey was popping up corr…
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Survey to other contacts related to the incidentContent Hi, Would it possible to enable the feedback survey to send to every contacts in the incident instead of just the primary contact? thanks, Dara
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Creating a segment for staff accountsContent I'm looking for a way to create a segment for internal staff accounts to be able to send mailings to. I couldn't find access to the database that holds the accou… -
Outgoing Email Enable setting in Outreach Mailbox setting is greyed outContent Outgoing Email Enable setting in Outreach Mailbox setting is greyed out. Once you check this checkbox, it you are then unable to uncheck it as it greys out. Does…