Knowledge Foundation
Discussion List
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Review Answer Version Draft on Customer PortalSummary For reviewers that do not have Agent Desktop licenses, is it possible for them to review an answer version draft on the customer portal?Version 19A -
Update content with file attachments using Rest API - /km/api/v1/content/{id}Summary OK-FMS0009 - Cannot get file: [fileName = {fileName}]Content Hello All, When we have tried to upload attachment using update content Rest API we have received OK… -
Migrating from knowledge foundation to knowledge advancedContent My organization currently uses knowledge foundation (internally-facing through the console only) and we are considering a move to knowledge advanced. Has anyone …
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How to add and an attachment manually to an Article?Summary How to add and an attachment manually to an Article?Content Hi, We are trying to add an attachment to an Article and we couldn't see the option. We have refereed…
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How to add attachment to an Article using REST API?Summary How to add attachment to an Article using REST API?Content Hi, We are trying to attach a file using REST API to an Article but we are unable to. Could you please…
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Guided Assistance - disable auto-scrollContent Hi everyone With the standard behaviour of GA it auto-scrolls down to the next line as soon as the user selected an option. This hides the selected option and in… -
View Answer TemplateSummary What is the template used by View AnswerContent Hi, I am using a .NET version of OSvC and Knowledge Base for answer (not using Customer Portal) and I need to cus…
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Service – Ask the Experts: Oracle Service Cloud - Is Your Service Cloud Knowledgebase Providing ValuContent Submit your questions for the Service – Ask the Experts: Oracle Service Cloud - Is Your Service Cloud Knowledgebase Providing Value? session to have them answere…Jennifer Hinh-Oracle 30 views 5 comments 2 points Most recent by Sebastiaan Draaisma-122509 Agent Desktop
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How to access Answer/Content along with SSO URL through OKA Customer PortalSummary How to access Answer/Content along with SSO URL through OKA Customer PortalContent Hi All, We enabled SSO for Knowledge Advance CP Application and able to access…
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Indexing and SearchingSummary When does KF Reindex and What is Indexed?Content I am sure this has been asked before, but how often/when is KF indexed? Is there a utility I can check to make s… -
Converting file attachment answers to regular answers with an attachmentContent We have lot of PDFs that initially were loaded in knowledge base for easier launch purpose but it limits ability to capture answer feedback from users. If we try… -
JavaScript in Knowledge Base AnswerSummary The javascript doesn't seem to workContent Dear all, I have a javascript embedded in the html source code on a KB Answer (cf. below source code). When I press th…
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Inline Conditional Sections in CKE EditorSummary In the new CKE editor, we are unable to keep the content of multiple conditional sections in a single line.Content Does anyone use mutliple conditional sections …
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How does the viewed count on an answer work?Summary How does the viewed count on an answer work?Content I wanted to understand the how the mostly viewed articles are fetched from KB? If someone is getting an artic…
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Can Knowledge Foundation and Knowledge Advance co-exists?Content Hello, We currently have Knowledge Foundation and is in the process of implementing Knowledge Advance. I understand KA is an add-on to the OSvC. We have around 7…
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Add/edit styleContent Hello Community, is it possible to add or edit a style for the knowledgebase answers in agent desktop (See attachment)? Best regards and thank you in advance!
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How to define user groupsSummary I want to be able to add, define, edit and change who is part of the user group(s)
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Search Answer based on Document IDSummary I want to fetch answer from okcs answers table based on a document ID.Content Hello, I want to fetch the Answers based on Document ID using OKCS Model , I am usi…
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KB Workflow to Update StatusSummary KB Workflow to Update StatusContent What have others done, if anything, similar to the below: Automatically move a KB to another status after X number of months …
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Is the Answer search case sensitive?Summary Is the Answer search case sensitive?Content I'm looking to find documentation on whether the Answer Center Search is case sensitive or not. I don't believe it is… -
Broken Link checker report, not refreshingSummary Broken Links, link checker reportContent I run the Broken Link checker report, fixed the links on the pages and the links didn't disappear in from the report. Ho…
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Content Attachments migration from Inquira to OKA (Oracle Knowledge Advance)Summary How to migrate Contents attachments from Inquira to Oka (Oracle Knowledge Advance)Content Hi All, Can you please suggest me to how do below requirement. Need to …
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Ignore or Disable Minus (-) in SearchSummary Anyone know how to disable or ignore the Minus (-) in search?Content We link to hundreds of document files (stored on SharePoint) in our customer portal. We rece…
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Setting a published Answer for periodic reviewSummary Setting a published Answer for periodic reviewContent In the Details tab of the Answers, there is a Review On field. I have set dates, but never receive emails a…
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CP 3.7 for Answer Versioning system requirements?Summary Answer Versioning indicates CP 3.7 is a requirement. Why is this?Content Hi all, The Answer Versioning article lists system requirements. 18A is required, which … -
Answer APISummary How to use Answer API for Search the KB from external systemContent Hi Gurus, We are trying to implement the OSvC KB in our corporate portal. (Note: We don't hav…Mohana Gopal Selvam-Oracle 31 views 3 comments 2 points Most recent by Mohana Gopal Selvam-Oracle Agent Desktop -
Issues with toggling the boldness of certain sections of textSummary Can't turn some Bold text weight to normal in Answer editorContent Ever since the latest answer editor came out we've had some users report that they cannot togg… -
Best Practice on Updating Site ProductsContent Hello All! We have been with RightNow/Oracle for a long long time. We are preparing for a mass product overhaul in our product layout. Is there a way we can move… -
Adding Attachments to Auto Response Emails / Business Rules Emails.Content Our organization leverages business rules that leverage automated responses (appending standard texts) to incidents. We are looking for a way to include attachme… -
Importing Answers attachments & Staff AccountsContent Hello Guys, I have the below queries for which I need your suggestions. * Importing attachments for Answers: * We currently have Knowledge Foundation implemented…