Knowledge Foundation
Discussion List
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: How does answers ranking works?Content Hi All, I just want to understand about the ranking of the answers like how it works and when end users are clicking an answer number of times , Whether its disp… -
Knowldge Foundation : SearchContent API filter issuesContent Hello, Please help me if anyone has ever worked on SearchContent APIfrom Knowledge Foundation. I am not sure how KF API behaves from SOAP UI or the behaviour whi…
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Knowledge Base DocumentationContent Hi - I would like to begin setting up KB from the beginning. Can you provide any reference material that I can review. I tried using Beginners Presentation: Esta… -
SSLHandshakeExceptionContent HI, Am trying to connect to Service Cloud Knowledge foundation API. It is giving SSL handshake exception error. Please find the below java code Version Feb 2017C… -
is it feasible to Call Knowledge Foundation API by Java codeContent Hi All, I have searched in community and in online documentation did not find any thing, is is feasible to consume KF API by java code. In the documentation it s…
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'WalkMe' Implementation and Use?Content My company is researching a training software called WalkMe. We are told that it is compatible with Oracle. The software 'walks' a customer through a training sc… -
CSR standard work processes in Knowledge Foundation?Content Hi all - talk to me about using Knowledge Foundation to for stand work processes for customer service agents. Do you use KB for this? Why or why not? Best practi… -
Best place to house training videos - in KB or online learning universityContent Our contact center manager asked if KB would be a good place to house training videos and I would like your thoughts/suggestions/recommendations. Obviously agent…
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Guided Assistance Agent text not showing.Content We are trying to add some text in a guide which when viewed using the incident workspace relationship item will give the agent extra insight that may not be suit… -
Template for Agent Feedback?Content Does anyone have a template they use for getting agent feedback on answers, beyond simply 'was this answer helpful'? We're getting ready to launch our KB and wou…
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Add priority flag/set review status on answer if 'not helpful' rating is receivedContent Is there a way to change an answer status from 'Public' to 'Review' (or create a 'Priority' banner flag on the answer), if a client selects the 'not helpful' ans… -
Site-wide Link Checker OverviewContent In the November, 2015 release of Oracle Service Cloud, we are introducing the Site-wide Link Checker for Knowledge Foundation and Knowledge Advanced. Please take… -
What's new in Knowledge Foundation?Content We are in the process of upgrading from August '14 to February '16 and curious if there are any new features with Knowledge Foundation. We currently use the Answ…
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Site wide link checker... where is it?Content In the Nov15 release webcast they announced a site-wide link checker for knowledge foundation users. Can someone point out where it's at? I've checked/searched t… -
Editing Actionable Reports: Answer UsageContent I would like to be able to update the date range filter on the Answer Usage actionable report. Report is found in the Reports Explorer under Site Reports>Actiona…
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Oracle Achieves Knowledge-Centered Support (KCS) v5 VerificationContent Oracle is excited to announce the achievement of the latest KCS Verification v5 for Oracle Service Cloud Knowledge Foundation and Oracle Knowledge Enterprise. Th…