Category 274
Discussion List
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Insert paragraph in Answer editorSummary Insert paragraph in Answer editorContent Hello, In one of our previous upgrades, we began seeing this feature within Answers. Its a red dotted line that follows … -
Is it possible to update/edit the dictionary in Knowledge Advanced for content authorsContent Hi all We have common terms that appear throughout our articles, company names, products etc. However every time content authors spell check the article we have … -
Agent feedback on answers in kbSummary Survey on answers for internal use to capture agent feedbackContent We use our knowledgebase internally for agents to find info, knowledge and guides/manuals to … -
Attribute Name change in Content Type vs creating new attributeContent We want to re name some of the attribute names we have across our content types i.e. from Question to Introduction, Answer to Details. These were set when we tra…
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maker/checker option when adding new answer to the knoweldege managementSummary is there is an availbilty to have a maker/checker so the answer will not be added until the checker give confirmation on the added answer to the knowledge manage… -
Link an answer within an answer that will open in the consoleContent One of our clients would like to add links to other answers within the answer they are creating but, they want the answer to open in the console and not CP. Does… -
Taxonomy 101 ResourcesSummary Participants in the April 26, 2021 KM Best Practices Cloud Customer Connect session asked for some taxonomy resources and references. Content Just getting st… -
Service – Understanding Knowledge Maturity, Supporting Processes, and Advanced Capabilities, 26 ApriContent Submit your questions for the Service – Understanding Knowledge Maturity, Supporting Processes, and Advanced Capabilities session to have them answered during th… -
Knowledge Base Add/Edit permission ModificationContent Hi All, Please note we have a requirement as below I have two profiles A and B. Both are having Knowledge base access. Here Profile 'A' created 10 Answers. Profi… -
Service – Streamline Service Through Clean Data, 28 April 2021, 8 a.m PT - Submit QuestionsContent Submit your questions for the Service – Streamline Service Through Clean Data session to have them answered during the live event. Post your questions by posting…
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An answer report to fetch answer viewed per contactContent There is a requirement in which we want to fetch the total number and answer details for every end-user on our customer portal. Is this possible? Version 19A -
Where is the list of available locales defined when configuring locale for inteSummary Where is the list of available locales for an interface definedContent Hi there, Am looking for an option where to define locales when configuring an interface. … -
Create an Unpublishing Note in Knowledge AdvancedContent Hi all We are wanting to track the reason that articles are unpublished. Currently we are having to edit the articles, update the Reason for Edit field, Save and…
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how to create additional categories to be made available in the Knowledge set up page.Summary While creating a knowledge article each article can be tagged to a category to organize the article.Content While creating a knowledge article each article can b…
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Passing parameters to the right now URL (Browser Agent)Summary Passing parameters to the right now URL (Browser Agent)Content We need to know if we can pass parameters to the right now URL (Browser Agent)
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Service – Is Knowledge Just a Knowledge Base?, 23 March 2021, 8 a.m PT - Submit QuestionsContent Submit your questions for the Service - Is Knowledge Just a Knowledge Base? session to have them answered during the live event. Post your questions by posting a…
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Service – Ready for Knowledge?, 9 March 2021, 8 a.m PT - Submit QuestionsContent Submit your questions for the Service - Ready for Knowledge? session to have them answered during the live event. Post your questions by posting a new comment to…
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Answerテーブルのメモ（Notes）を取得する方法についてSummary Answerテーブルのメモ（Notes）を取得する方法についてContent Answerのメモを取得する方法についてご教示いただけないでしょうか？ 例えば 宜しくお願い致します。…
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Answerテーブルのメモ（Notes）を取得する方法についてSummary Answerテーブルのメモ（Notes）を取得する方法についてContent Answerのメモを取得する方法についてご教示いただけないでしょうか？ 例えば 宜しくお願い致します。 Versio…
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Option where a Administrator proxies into a Manager's account and exploring a way to control the KnoSummary When a Administrator proxies as a Manager , we would like to control the visibility of articles that they will be able to view. Looking forward to suggestion on …
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Easily insert source code into KB pageSummary Is it possible to create a button that inserts some source code into the answer page?Content I'm using collapsible panels form Bootstrap. I can copy and paste th…
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Feedback forms in Oracle Knowledge AdvancedSummary How to expose feedback forms(created questions and answers) to end user or agent to give their feedback.Content Hi All, I have created a form with two questions …
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Remove OKA Side panel from home pageSummary Remove OKA Side panel from home pageContent Hi Team, How can we remove side panel(as shown in attached screen shot) from home page of BUI? Thanks, Dev -
(KA) Can Answer Feedback from CP automatically create Incident in Service Cloud?Summary Is there a way for answer feedback submitted from the customer portal to automatically create an Incident?Content If there is no OOTB functionality for this in K…
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How to crawl dynamic web pages (*.jsp, *.asp etc)Content Hi, When we try to add URL of dynamic web pages under Authoring->Collection Setup, the web pages are not crawled and the "No. of Documents" shows as 0. When we a…
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whats the difference between keywords in the answer and search priority wordsSummary whats the difference between keywords in the answer and search priority words as they both seem to be used in the searchContent I have been looking at understand…
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Creating a hyperlink to an answer in the authoring toolSummary Is there a way to create a URL from OSvC to KA?Content Hello, I'm trying to create a link to an answer in the authoring tool. I know this can be done with tasks:…
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How do you determine your knowledgebase health?Summary Looking for ideas or benchmarking on how metrics are used to determine the effectiveness of the knowledgebase.Content How do you use the available metrics to det… -
(KA) How to display translated Feedback Rating for content type based on Locale/Interface?Summary How to assign English feedback rating to English interface/locale articles, and French feedback rating to French interface/locale articles?Content In Knowledge A…
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Review Answer Version Draft on Customer PortalSummary For reviewers that do not have Agent Desktop licenses, is it possible for them to review an answer version draft on the customer portal?Version 19A