Category 274
Discussion List
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Knowledge Advance Content typevisibility issueSummary Some users cannot see content typeContent Ok Community I don't ask questions often I usually try to answer them. I have a content type that was created in KA and… -
Can Knowledge Foundation and Knowledge Advance co-exists?Content Hello, We currently have Knowledge Foundation and is in the process of implementing Knowledge Advance. I understand KA is an add-on to the OSvC. We have around 7… -
: Articles based on UsergroupsSummary Can we get the articles tagged to the usergroups by passing usergroup as an explicit filter?Content Hi, I am looking for a solution on one of the below use case …
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Export Data Dictionary TablesContent Does anyone have a way to export the data dictionary tables? Fields I would want: * Table Label * Table Description * Tbl # * Visibility * Attributes * Primary K…
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Add/edit styleContent Hello Community, is it possible to add or edit a style for the knowledgebase answers in agent desktop (See attachment)? Best regards and thank you in advance!
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Access lvl restricted knowledge on non CP websiteContent We have another website that is SSO enabled and whose users all have contact records. What I am trying to do is figure out how to add a module/widget .... someth… -
Knowledge Advanced: Export/Import data from Knowledge AdvancedSummary How to export/import data from Knowledge Advanced?Content I want to export the articles uploaded in Knowledge Advanced and import it to another environment. Vers…
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How to define user groupsSummary I want to be able to add, define, edit and change who is part of the user group(s)
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How can I erase data from okcs_stg_content_view table ?Summary I need to erase all data from okcs_stg_content_view table. How can I do this ?Content I need to erase all data from okcs_stg_content_view table. How can I do thi…
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Grouping contents by work division and showing tasks only to right work divisionSummary I need to show workflow tasks only to the correct groupContent I have some groups on my company, like IT division, Marketing division, Legal division and more ..…
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Search Answer based on Document IDSummary I want to fetch answer from okcs answers table based on a document ID.Content Hello, I want to fetch the Answers based on Document ID using OKCS Model , I am usi…
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Use product level and sub levels for fetching knowledge articlesSummary Use product level and sub levels for fetching knowledge articlesContent I am new to Service cloud. We have a requirement to fetch knowledge base articles based o…
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Answer Usage ReportSummary Looking for parameters to understand who viewed what, and whenContent I'm trying to build out a simple report that can tell me which agent (login ID), viewed whi…
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Looking for information on Knowledge AdvancedSummary Looking for information on Knowledge AdvancedContent I was tasked with finding out if our organization uses Knowledge Advanced, and if so, what it is used for. C… -
What is Knowledge Advanced notification manager?Content Oracle Service Cloud Configuring Knowledge Advanced Release May 2016 has a section labeled Replace the Right Now notification manager in the file list.php with t…
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API Support for Workflow Process - OKAContent Hi, Is it possible to update the workflow process using Knowledge Advanced REST API? Are there any methods available to update the document status (e.g., set it …
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What is the significance of View in Oracle knowledge AdvanceSummary How the View Object in Oracle knowledge Advance drive the functionalityContent In Oracle Knowledge Advance I can see for each interface only 1 View and Locales i…surya mansingh 22 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Agent Desktop
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Is it possible to customize pages inside RightNow ?Summary Is it possible to customize pages from RightNow like the pages of content creation ?Content I want to customize the layout of my RightNow's Knowledge Advanced pa…
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KB Workflow to Update StatusSummary KB Workflow to Update StatusContent What have others done, if anything, similar to the below: Automatically move a KB to another status after X number of months …
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Is the Answer search case sensitive?Summary Is the Answer search case sensitive?Content I'm looking to find documentation on whether the Answer Center Search is case sensitive or not. I don't believe it is…
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Broken Link checker report, not refreshingSummary Broken Links, link checker reportContent I run the Broken Link checker report, fixed the links on the pages and the links didn't disappear in from the report. Ho…
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Content Attachments migration from Inquira to OKA (Oracle Knowledge Advance)Summary How to migrate Contents attachments from Inquira to Oka (Oracle Knowledge Advance)Content Hi All, Can you please suggest me to how do below requirement. Need to …
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How to make REST API count clicks on answers endpoint ?Summary I need to record the clicks on answers using REST API.Content I have a page with FAQs that uses KA REST API to get content from KA. When someone ask a question o…
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Ignore or Disable Minus (-) in SearchSummary Anyone know how to disable or ignore the Minus (-) in search?Content We link to hundreds of document files (stored on SharePoint) in our customer portal. We rece… -
Hide an Answer attribute in CP Answer View pageSummary Is it possible to hide an attribute defined in KA Content type in Customer Portal?Content In Answer View page, can we hide an attribute/field defined in the Cont…
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Setting a published Answer for periodic reviewSummary Setting a published Answer for periodic reviewContent In the Details tab of the Answers, there is a Review On field. I have set dates, but never receive emails a…
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Allowing API REST access to a range of addressesSummary API REST SEC_PAPI_INTEG_HOSTS_REST BLOCKContent Hello, I have a Java Application that calls API REST on my Web Portal (from IBM). I need to block API REST access…
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Knowledge Advanced - Product information on external systemSummary Knowledge Advanced - Product information on external systemContent Hi, I'm starting to work with Knowledge Advanced and I've been searching documentation but was…
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CP 3.7 for Answer Versioning system requirements?Summary Answer Versioning indicates CP 3.7 is a requirement. Why is this?Content Hi all, The Answer Versioning article lists system requirements. 18A is required, which … -
Okcs answer list widget on browse pageSummary Okcs answer list widget on browse pageContent I am trying to customize Okcs answer list widget on browse page. currently it shows all the articles in system on p…Khosla Ridhima-Oracle 23 views 3 comments 0 points Most recent by Peeyush Sharma-127924 Agent Desktop