Category 274
Discussion List
-
KA integration with Remedy to enable Knowledge Centric Support (KCS)Content Is anyone using Knowledge Advanced with an non oracle CRM product to enable KCS processes. Processes like Use Fix Flag Add (UFFA).? Version Nov 2016 We are plann… -
Best place to house training videos - in KB or online learning universityContent Our contact center manager asked if KB would be a good place to house training videos and I would like your thoughts/suggestions/recommendations. Obviously agent… -
Report on Articles by User Groups/Access LevelsContent I am trying to run a report that provides me with each article's assigned User Groups (when viewing an article in the authoring console this is under "User Group… -
User Groups displayed on CPContent Hello, Not sure if I should have posted this in Connect Data Services instead. We use KA for both internal and external answers on the CP. Looking at the answer …
-
Report on Articles by Interface (Article ID linked to interface/views)Content I am trying to run a report that provides me with each article's associated interface ID(s) (when viewing an article in the authoring console this is under Prope…
-
Knowledge Advanced : Implementation GuideContent Hi, I am trying to learn how to implement Knowledge Advanced within the Oracle Service Cloud. I could find the below implementation/Configuration guide links fro…
-
- How to display feedback forms in customer portal?Content Hi all, How to display feedback data forms in customer portal? - i have option to select rating forms at content schema level and i don't find any option to add …
-
- Is there any workaround available for hierarchical views in knowledge...Content Hi all, I have a requirement to migrate the views(which were defined in hierarchy manner in on premise oracle knowledge management) to knowledge advanced where i…
-
- How to change Task notification message template in Authoring?Content Hi all, I have a requirement to change the task notification template(ex:translation task) in knowledge advanced. In On premise OKM direct option is available un…
-
- Can console user of Knowledge advanced login into customer portal with same..Content Hi all, In Oracle Knowledge - Console user has option to login into information manager console and web client using console user credentials but in Knowledge ad…
-
Cross-lingual search without knowledge advancedContent Hello, In experimentation I have found that it is fairly easy to view answers in languages other than the interface default, but what seems to be tripping up sea…
-
Guided Assistance Agent text not showing.Content We are trying to add some text in a guide which when viewed using the incident workspace relationship item will give the agent extra insight that may not be suit… -
Knowledge Advanced 16.5 Another console role setting question under Manage TasksContent In setting up console role permissions for Knowledge Advanced there is another setting I'd like more information on. Under Manage Tasks it offers: Configure Task…
-
In Knowledge Advanced - What is Integration?Content When setting up console security roles in Knowledge Advanced there are several relating to "Integration". What is Integration and where can I find more specific …
-
Knowledge Advanced In configuring Console Roles - some mystery referencesContent I'm reviewing Console Role security privileges set in our Knowledge Advanced 16.5 SP1 environment. Some selections have been around for a long time but I've had …
-
In Knowledge Advanced - What are Channel (or Content Type) Queries?Content When setting up console security roles in Knowledge Advanced there are several relating to "Queries". What are Content Type / Channel Queries and where can I fin…
-
Template for Agent Feedback?Content Does anyone have a template they use for getting agent feedback on answers, beyond simply 'was this answer helpful'? We're getting ready to launch our KB and wou…
-
Add priority flag/set review status on answer if 'not helpful' rating is receivedContent Is there a way to change an answer status from 'Public' to 'Review' (or create a 'Priority' banner flag on the answer), if a client selects the 'not helpful' ans… -
Site-wide Link Checker OverviewContent In the November, 2015 release of Oracle Service Cloud, we are introducing the Site-wide Link Checker for Knowledge Foundation and Knowledge Advanced. Please take… -
What's new in Knowledge Foundation?Content We are in the process of upgrading from August '14 to February '16 and curious if there are any new features with Knowledge Foundation. We currently use the Answ…
-
Site wide link checker... where is it?Content In the Nov15 release webcast they announced a site-wide link checker for knowledge foundation users. Can someone point out where it's at? I've checked/searched t… -
Oracle Announces Oracle Service Cloud Knowledge AdvancedContent Oracle announced the release of Oracle Service Cloud Knowledge Advanced. The Knowledge Advanced edition leverages key capabilities from our best-in-class knowled… -
Editing Actionable Reports: Answer UsageContent I would like to be able to update the date range filter on the Answer Usage actionable report. Report is found in the Reports Explorer under Site Reports>Actiona…
-
Oracle Achieves Knowledge-Centered Support (KCS) v5 VerificationContent Oracle is excited to announce the achievement of the latest KCS Verification v5 for Oracle Service Cloud Knowledge Foundation and Oracle Knowledge Enterprise. Th…