Category 285
Discussion List
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How to integrate Oracle intelligent advisor with helpdesk and generation of form at end of interviewSummary: How to integrate Oracle intelligent advisor with helpdesk and generation of form at end of interview Content (required): We need to integrate Oracle intelligent…devbabu49 51 views 5 comments 0 points Most recent by Jenny Truong-Scognamiglio Intelligent Advisor for B2C Service -
Intelligent Advisor Workspace Control with SAML SSO X-Frame-Options DENYSummary: By default our IDP (ADFS) is blocking the use of the Intelligent Advisor control on our workspaces in production. This is because X-Frame-Options: DENY is in pl…CGS DBA 22 views 1 comment 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service
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Hub Flow: rules need helpwe are trying to convert rules from OPM to the OIA Hub Flow Rules. current OPM rules is: in OPM "the other student" is no need to define. how this will be setup in the F…
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While updating a custom menu field in cutom object, menu field is not updatingI have used this script in my BUI while saving the record, but the menu field is not updating, for normal text fields i am able to update the data,can anyone please help…Haribabu Arigela 24 views 5 comments 0 points Most recent by Nika Gerson Lohman Intelligent Advisor for B2C Service
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How to add custom button in policy modelling OPAPlease provide detailed steps or relevant documentation on how to implement a custom button in Oracle Policy Modeling using a JavaScript extension. This should include i…
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Getting 401 Unauthorised Deployment in OIA interviewsI have created a interview in policy modelling and deployed successfully to Oracle intelligent Advisor Hub. While launching the interview getting error as "401 unauthori…Dara Nagasai 28 views 1 comment 0 points Most recent by Laura Rizea-Support-Oracle Intelligent Advisor for B2C Service -
Load new database values from an integration into current view without a workspace refreshSometimes we need to display data in real time obtained from integrations performed in the backend by systems such as Oracle Integration Cloud. In those cases it is nece…JAJ-Oracle 56 views 4 comments 0 points Most recent by User_7U7CL Intelligent Advisor for B2C Service -
Add a secondary contact during interviewSummary: Using a Contact Centre interview, we load Contact data at the start of the interview. At the end of the interview, we create a new incident, with the contact as…RebeccaM 79 views 3 comments 0 points Most recent by Steve Garvert-Support-Oracle Intelligent Advisor for B2C Service
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How to add button to near add a response/add a private note/ add customer entry in incidents screenCan we add a button near add to response. If we click on the button, it should be able to perform actions related to the SMS integration where the communication is sent …User_8XWB9 65 views 3 comments 0 points Most recent by Steve Garvert-Support-Oracle Communication Channels
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Best Practices for Handling SMS in Oracle Service CloudWe are currently using Oracle Service Cloud and are looking to streamline our SMS communication process with customers. Specifically, when a customer sends an SMS with a… -
Is it possible to insert a percent sign (%) in Intelligent Advisor?Summary: Hi there, our use case need ot have percent sign as a static text in the intelligent advisor after a input column. However OIA recognize percent sign as a field…Shirley.Q.Motiv 13 views 1 comment 0 points Most recent by Brad Tuckett-Oracle Intelligent Advisor for B2C Service
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Export Interview Data on a weekly/monthly basis from Intelligent AdvisorSummary: ability to manually/schedule export questions asked and input answered from all production interview sessions. Content (please ensure you mask any confidential …Shirley.Q.Motiv 26 views 1 comment 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service
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Is it possible to update Intelligent Advisor Production Site URL?Summary: I want to reach out and see if anyone knows whether it is possible to update Intelligent Advisor Production Site URL? Content (please ensure you mask any confid…Shirley.Q.Motiv 23 views 1 comment 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service
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How to add additional user to cx.rightnow.comSummary: Is there any documentation to provide so the the cx.rightnow.com administrator can add additional user to manage (Create/update) support tickets? Our administra…Shirley.Q.Motiv 47 views 1 comment 0 points Most recent by Nika Gerson Lohman Intelligent Advisor for B2C Service
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OPM hub login failsWhen trying to retrieve projects from the OIA Hub repository, I need to login to the Hub using SSO through IDCS. When I click the button to sign on nothing happens, but …Martijn Tromm 44 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Intelligent Advisor for B2C Service
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Using OIA extensions to apply visual focus elements to interviewsI'm looking for advise on how to utilize extensions in Intelligent Advisor to apply visual focus elements to an interview for users who are either utilizing a screen rea…Brian Artman 23 views 3 comments 0 points Most recent by Fiona Guy-Oracle Intelligent Advisor for B2C Service
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How to refresh a LOV created by the customOption extension?Hi all, I have a question for the OIA developers. In an OIA interview, customers can provide details about damaged products they have purchased. They are required to sel…BrunoQuevedo 48 views 1 comment 0 points Most recent by Andrew Barry-Oracle Intelligent Advisor for B2C Service
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Extend/Disable session timeoutSummary: Is it possible to extend session timeout on IA web interviews? Content (please ensure you mask any confidential information): We have an interview embedded on a…Bishnu P 55 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Intelligent Advisor for B2C Service
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How to complete an interview with unvisited screensSummary: How to allow unvisited screens to be ignored so user can submit interview. Content (please ensure you mask any confidential information): Hello! We are creating…Scott Heidenreich 33 views 2 comments 0 points Most recent by Scott Heidenreich Intelligent Advisor for B2C Service -
Unable to Navigate to future screenSummary: We have a review and edit screen and we want to navigate to the edit screen once the user clicks on the edit button (using label as custom button) on the review… -
Oracle Analytics Publisher Desktop will not installSummary: When installing Publisher for our OPM it will not install. Content (please ensure you mask any confidential information): We get Can't Find the file C:\Program …
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Update incident created by anonymous userSummary: Is it possible to update an incident which was created on submit of the interview in the previous stage? Content (required): I have an interview to created new …