Read about Denovo’s CX transformation from CRM OnDemand to Oracle Sales Cloud (OSC).
Before OSC, Denovo had been using Oracle CRM OnDemand and heavily relied on Excel-based reporting and Oracle Business Intelligence Enterprise Edition (OBIEE) for sales pipeline and metrics, but recognized they needed to modernize their CRM platform. Following their migration to OSC, the outcome was a cloud-based CRM system that streamlined users’ daily experience, greatly enhanced in-application reporting, created a mobile resource for reps, and generally transformed how the entire company leveraged its CRM data.
Three immediate benefits they experienced were:
- Leveraging the mobile capabilities
- Utilization of the built-in reporting
- Enhanced user experience with the modern UI
Read about Denovo's implementation of Oracle Sales Cloud in the article below.