My Oracle Support Community (MOSC) Posting Etiquette

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    OBIC_Personas_Collaboration-Informal-1_detailed_trimmed.pngWelcome!  This post outlines the appropriate terms of etiquette for posting in the My Oracle Support Community (MOSC).  The information here is intended to reinforce the general rules of etiquette described in the Oracle Groundbreakers community, and supplement those with more detailed guidelines specific to MOSC.  Please be sure read through the Oracle Community Guidelines (which apply to all Oracle-hosted communities) before posting.

     

    As a general code of etiquette, all users who post should be respectful of other community members and mindful of the purpose of the forums.  The My Oracle Support Community is meant to facilitate positive discussions.  Contributions here should be productive and enhance the community experience.  Productive criticism is encouraged, but posts of a disparaging or inflammatory nature are unwelcome and will be rejected. 

     

     


    Posts in the My Oracle Support Community are moderated with consideration of their adherence to the following etiquette guidelines:

     

    Always consider your tone

    Keep in mind that the tone you intend might not always be conveyed effectively through the written word, and humor (especially sarcastic humor) can often be misinterpreted.  Approach discussions, even ones in which disagreements arise, by showing respect for those engaging with you.  Do not use all capitals, as this is considered shouting. 

     

    Check existing documentation and community posts

    Before posting, make sure that your inquiry has not already been addressed in existing product documentation, or in the extensive support knowledge base.  Documentation for the majority of Oracle's products can be found in the Oracle Help Center.  Also, use the search facility within the community to see whether your question has previously been asked and answered.  For more information on searching within MOSC, see How to Search in the Community.

     

    Be as specific as possible

    Your subject line should clearly and succinctly describe your question.  The content of your inquiry should be in-depth, and you should specify the product and version you are asking about.  The reason for your post should be clearly evident, and you should provide ample information for problem-solvers in the community to work with. 

     

    Provide resources and context needed to answer your question

    Provide the product name, product functionality, and full version you are using, as well as any relevant information about the device/software with which you are experiencing issues.  Was the environment recently patched?  Was the functionality working in the past, and if so, what has changed?  Are you receiving a specific error message?   For more information on asking good questions in MOSC, see How to Ask a Good Question in MOSC.

     

    Be courteous of others' time

    Do not mark your questions as "urgent" or "ASAP".  If your need is highly time-sensitive, consider logging a high-priority service request instead.  Do not put personal contact details in your question and expect members to contact you via phone or email.  Community questions should be answered in the community so that all can benefit.

     

    Be attentive to all rules regarding the appropriateness of content

    For your protection, refrain from posting personal information such as email address, phone number, website URLs, IP/MAC address, service request numbers, etc. in community threads.  This information may be included in your profile details at your own risk.  Links to outside blogs and websites will likely be considered spam.  Be wary of logfile snippets, complete files, or images/screenshots that you may include; these can sometimes contain company-sensitive data that should not be shared on the internet.  Keep links out of your signature, do not include confidential or proprietary content, proofread your post, and do not plagiarize.  Threads and replies violating these rules will be rejected by moderators.

     

    Respond appropriately when your question has been addressed

    Stay engaged throughout the solution-finding process!  The poster should provide prompt feedback to those who take the time to provide answers to questions.  If further details are requested, be sure to provide those.  Tell the community what works and what doesn't, and mark responses accordingly as "Correct" and/or "Helpful".  You can only mark one reply as Correct, though you can mark as many as you like as Helpful.  For more information on positive behaviors in MOSC, see How to be a Community Star: Six Behaviors to Promote MOSC Success.

     

    Don't beg for points or pressure members into marking your response Correct or Helpful

    Asking for positive responses to your posts in an effort to elevate your reputation can be construed as "point begging" and will not be permitted.  Understand that moderators may periodically remind posters to mark insightful replies correct/helpful, particularly those made by others, in an attempt to bring closure to specific threads.  Begging for personal gain, however, is not proper etiquette.

     

    Don't add value-less comments to Ideas and Polls

    Your vote in a poll or idea thread is enough to register your sentiment.  It is not necessary to add value-less comments such as "I agree", "Voted up", or "Good idea".  You are free to add comments and opinions that help flesh out a proposed idea, but make those comments constructive and meaningful.  Remember that many users follow our subspaces and receive email notifications each time you add to the conversation.  Replies that do not further the promotion of the idea or discussion of the poll could be construed as "points gaming" and/or spam, and will not be permitted.

     

    Don't post exam or certification questions for other users to answer

    This is considered cheating and is not permitted. Your account may be suspended or banned for this type of activity.

     

     

     


     

    My Oracle Support Community and Personally Identifiable Information (PII):

    Personal data, also known as personal information or personally identifiable information in other parts of the world, is defined as any information relating to an individual that can be directly or indirectly identified, for example by reference to identifiers such as names, identification numbers, location data, online identifiers or to one or more factors specific to the individual’s physical, physiological, genetic, mental, economic, cultural or social identity.1

     

    The My Oracle Support Community is taking greater steps to protect our customers who may inadvertently expose PII data to others during the course of their community engagements. While we strongly believe that the gated My Oracle Support Community is a safe place to share information and practices, it is always wise to exercise caution when providing personal details in any online forum.   Therefore, our moderators have been instructed to temporarily remove from view any threads or replies that are deemed to reveal potentially sensitive information.  When such instances occur, you will have the opportunity to edit and resubmit your content for reposting.  Please understand that this custodianship is being performed for your safety and security, and is part of Oracle’s commitment to safeguard the data integrity of its worldwide customer base.