Oracle CX Customer User Forums - Schedule and Assets

Version 30
Visibility: Open to anyone

    The Customer User Forum series is a program of events designed to address the needs of our Oracle CX customers (currently Marketing and B2C Service), by:

     

    * Helping our customers to realise the value of their investment by better understanding the power of the platform(s).

    * Sharing best practices and strategy to inform the optimal use of the platform(s).

    * Providing value-add in terms of hints and tips to make using the platform easier and more enjoyable.

    * Facilitating a forum to network with other customers and share challenges and ideas.

     

    The program strongly supports the Protect and Expand Sales Play for our Install Base (Eloqua, Responsys and RightNow customers).

     

    Below, you can find the schedule of upcoming events and associated assets for you to invite your customers.

     

    DateCity, CountryVenueRegistration PageEngage EmailEvent TitleEvent Overview
    25 June 2020Online Event: EMEA-wideOnline Event

    REGISTRATION OPEN!

     

    https://go.oracle.com/LP=91873?elqCampaignId=243972

    https://go.oracle.com/LP=17721?inst=orcl&engtemp=161141AI is Here! Empower your service teams to make a difference in 2020

    Customer experience is today’s battlefield. How a customer feels after an interaction with a brand – be that through commerce, marketing, sales or a customer service centre - will have a significant impact on their future interactions with you. Deloitte reports that 88% of companies now prioritise customer experience in their contact centres. Considering the importance of this, we would like to introduce you to the concept of “Service Enthusiasts” and going beyond just customer experience to consider employee experience and the impact on your customers.


    Join our online customer User Forum to learn more including the drivers for a modern agent experience and a case study from Elsevier.

     

    Target audience: All CX B2C Service customers

    Language:English

    30 June 2020Online Event: EMEA-wideOnline EventRegistration Opening SoonComing SoonFive Golden Rules for Digital Marketing in 2020

    Across EMEA we are seeing Marketing Budgets remain flat or decline while expectations continue to rise in terms of impact on performance. In this scenario we are working with clients in every sector to drive impact from marketing spend. In this User Forum we will explore the golden rules for maximising your marketing impact.

     

     

    Target audience: All CX Marketing customers

    Language: English