Oracle Community Forum Guide - Part 1/3

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    Oracle Community Forum Guide - Part 1/3

     

     

     

    The Oracle community software was upgraded. For information about the new user interface and features, please see: Oracle Community User Essentials Guide

     

     

    About:

     

    The following guide focuses on practical aspects using the Oracle community forum software and contains exclusive information and descriptions. It explains concepts and information workflow, as well as addressing common questions seen in the community feedback forum.


    Disclaimer:


    This document has been written solely by the mentioned author in the hope to provide useful information for members of the Oracle community forum. It is not meant to be a complete reference or substitute for documentation provided by Oracle, or the forum software product. Please use at your own risk.


    Copyright:

     

    The document is presented under the terms of using the Oracle Web sites at:

    http://www.oracle.com/us/legal/terms/index.html.


    Copyright © Dude! 2014. Please do not plagiarize the information.

     

    Thanks and best of luck!

     

     

    This document is split into 3 parts. For more information, please see the appropriate index when opening the appropriate document links. For feedback, suggestions or questions, please respond to Oracle Community Forum Guide - online.



    Oracle Community Forum Guide - Part 2/3

    • Managing posts and replies.
    • Managing documents and collaboration workflow.


    Oracle Community Forum Guide - Part 3/3

    • Using the forum editor.
    • Managing Following and Tracking.
    • Managing Dashboard, Communications and E-mail.
    • Managing Friends and Direct Messages.
    • Notifying a forum or member.

     

     

     

     

     

    1     Account

     

    Your account consists of a username and a username handle. Your username is the e-mail address that you specified when you registered your account with Oracle. For privacy and security reasons, your username is hidden from the public view. What identifies you and your postings in the Oracle community is your public username handle. The system assigns a unique and anonymous username handle by default. When you register with OTN, the system assigned username handle are 32 alphanumeric characters.

     

    Tip:It is recommended to change your system assigned username handle in order for the community to recognize you.

     

     

    Note:Oracle employees typically have a username handle with a -Oracle suffix. Keep in mind that forum postings by Oracle employees, including Oracle ACE employees, are not necessarily authoritative or correct answers.

     

     

     

    1.1     Changing Your Username Handle

     

    1. Login and click on the down-arrow next to your username handle.
    2. Select Edit profile & privacy from the pull-down menu.
      change_username1.jpg
    3. Click any of the blue Edit links displayed next to your username or public username handle.
      change_username2.jpg
    4. Enter your login credentials to open the Update Your Oracle Account page.
    5. Scroll down to My Community Memberships and verify that Oracle Technology Network (OTN) is selected.
    6. Scroll down to OTN Community Display Name and change your public username handle.change_handle.jpg

    7. Press the Confirm button at the end of the page (you have to press it twice to work).
    8. Log out an back in to see the change - you may have to give it some time to update.




    1.2     Changing Your Password


    1. Open the Update Your Oracle Account page as previously shown.

    Select Change Password located at the top right hand
    change_password.jpg

     

     

    1.3     Changing Your Username

     

    To change your username, which is your e-mail address that you use to sign-in to your Oracle account, click on Change Username, located next to Change Password as previously described.

     

    Note:

    Currently, changing your username may not work properly  and give you a new system assigned public username handle with 0 points. You can however change back to your previous username and thereby restore your rewarded points and account status.

     

     

     

    1.4     Avatar

     

    The avatar is your graphical representation in the Oracle community.

     

    1. Login and click on your username handle.
    2. Select the Activity tab.
    3. Click on Change avatar.
      change_avatar.jpg
    4. Choose any of the existing avatar's or click on the blue Add another avatar link to upload your own image file.

     

     

    Note:

    Uploaded avatars are subject to the Terms of Service and require approval, which can take up to 24 hours during regular working days. Your custom avatars can be rejected without notification for reasons outlined in the forum FAQ.

     

     

     

    1.5     Status and Awards

     

    Members can accumulate points for various activities, such as providing helpful and correct answers.

     

    ActivityPoints
    Posting a discussion or question1
    Posting a document3
    Responding to a forum post1
    Providing a helpful answer5
    Providing a correct answer10

     

     

    The Oracle community currently recognizes the following account status.

     

    StatusPoints RequiredIcon StatusPoints RequiredIcon
    Newbie0statusicon-01.gifACENominationstatusicon-106.jpg
    Explorer50statusicon-02.gifACE EmployeeNominationstatusicon-107.jpg
    Journeyer200statusicon-03.gifACE DirectorNominationstatusicon-105.jpg
    Pro500statusicon-04.gifModeratorNomination05-gold-moderator.jpg
    Expert1000statusicon-05.gifACE ModeratorNominationcustomer-aces-black-moderator.jpg
    Guru2500statusicon-06.gifACE Director ModeratorNominationace-director-gold-moderator.jpg

     

     

    Note:Points are computed by the forum software and cannot be altered on a per user basis. When forum posts are deleted by the forum system administrator or storage policies, associated points are removed too.

     

     

     

    2     Orientation

     

     

    2.1     Oracle Community Forums

     

    The Oracle Community (red banner) consists of the following forum spaces:

     

    • OTN Community (red banner)
    • My Oracle Support Community (blue banner)

     

    The OTN and My Oracle Support Community (MOSC) forums where merged in January 2014. Both communities have their own home page and maintain their own forums, but share notifications and central access, such as, Dashboard, Communications, Notifications and Browse.

     

     

     

    2.2     Accessing OTN and MOSC

     

    The OTN and MOSC community home pages and can be accessed via the GO DIRECTLY TO menu option.

     

    1. Click the down arrow next to GO DIRECTLY TO located in the page banner.
    2. Select My Oracle Support Community or OTN Community.
      goto.jpg

     

     

    Note:Accessing the My Oracle Support Community (MOSC) requires a paid support subscription.

     

    If you are not a member of the MOS community access will be denied showing the following screen:

     

    mos_access_error.jpg

     

     

     

    2.3     Locating a Forum  



    2.3.1     OTN and MOS Community

     

    The Oracle Community page (red banner) lets you to browse all OTN community forums, including MOSC, provided your account has My Oracle Support access. When a forum belongs to the MOS community the name contains a MOSC identifier. When you open a MOSC forum, you will automatically be directed to the My Oracle Support Community (blue banner).

     

    1. Click the down arrow next to BROWSE from the page banner.
    2. Select Places from the pull-down menu.
    3. Type the forum you are looking for in the Type to filter by text field under All Places.
      locate_forum.jpg
    4. To open and browse a forum, simply click on its name.


    Note:If you are not a member of the My Oracle support Community, MOSC forum spaces will not be displayed.




    2.3.2     MOSC Only


    You can use the BROWSE option from the My Oracle Support Community (MOSC) home page to locate MOSC forums only.


    1. Select My Oracle Support Community from the GO DIRECTLY TO pull-down menu.
    2. Type the full or partial name of forum you are looking for into the Type to filter spaces field.
      search_mosc.jpg

     

     

     

    2.4     Searching for Posts and Answers

     


    2.4.1     OTN and MOS Community


    The search field in the OTN Community page banner (red banner) searches the OTN and also the merged MOSC forum spaces. The later however requires that your account has My Oracle Support access. When information is located in a MOS community forum, the location will show a MOSC identifier in the search result. If your account does not have access to My Oracle Support, a search on MOSC will not be performed.

     

    The Oracle Community content search, which searches the forum spaces of OTN and MOSC, is located on the OTN Community home page.

     

    1. Open the OTN Community home page or select it from the GO DIRECTLY TO pull-down menu.
    2. Type your search criteria in the Search field.
      search_community.jpg
    3. You can further fine-tune the search criteria, such as filtering by forum space, member and date.search_community2.jpg

     

     

    2.4.2     MOSC only


    You can limit your search to MOSC forums by searching from the My Oracle Support Community (MOSC) home page.


    1. Select My Oracle Support Community from the GO DIRECTLY TO pull-down menu.
    2. Type the search criteria into the Search field.
      search_post_mos.jpg
    3. You can further narrow the search results the same way as previously shown when searching the Oracle community.



    Tip:Searching for a possible solution can also help you to find the right forum space before posting your own question.

     

     

     

    2.4.3     Advanced Searching

     

    Beside sorting and filtering search results as previously mentioned, you can also use advanced search phrases and keywords.

     

    ExampleDescription
    linux hugepagesThe result matches all or some of the words, regardless of their order.
    "linux huge"

    Matches the exact order of words, but will also find similar content.


    In the example, the search result may also include the phrase "linux hugepages".

    linux AND hugepages

    linux && hugepages

    The AND or && operator specify that all search terms should be in the search result. The exact order however does not matter.

    hugepages NOT linux

    hugespages ! linux

    The NOT operator or exclamation mark ( ! ) specifies search criteria that must not be included in the search result.

     

    In the example, the term "hugepages" must be included in the search result, but "linux" must not be included.

    64-bit +hugepages

    Use the plus sign ( + ) to specify search criteria that must be included in the search result.


    In the example, the term "hugepages" must be included in the search result, but "64-bit" is optional.

    -linux hugepages

    Use the minus sign ( - ) to specify search criteria that must be excluded in the search results.


    In the example, the term "hugespages" may be included, but "linux" must be excluded.

    linux a?m hugepages

    You can use the question mark ( ? ) to represent any single character.

     

    In the example, the search result may include "asm", "amm", etc.

    linux *target hugepages

    use the asterisk ( * ) wildcard to match parts of a search word.

     

    In the example, the search result may include "sga_target", "memory_target", etc.

     

     

    Note:

    Boolean operators, such as NOT, AND or OR have to be written in uppercase, require multiple search terms and do not work when used a the very beginning of your search criteria.


    Wildcards, such as the * or ? sign do not work when used at the very beginning of the search criteria or when enclosed in double quotes, e.g. "huge*"  or ?ugepages.


    Searching is not case sensitive.



    Tip:

    Please see  Search Tips for a complete list and description of available search options provided by the forum software vendor.

     

     

     

    2.5     Forum Hierarchy

     

    Your current location is outlined right under the forum banner. You can click anywhere in the location path to move up in the forum hierarchy.

     

    navigate_path.jpg

     



    2.5     Browsing A Forum

     

     

    2.5.1     Forum Overview

     

    The default view when opening a forum space is the Overview pageIt provides a limited history of recent forum activity. Threads are displayed in a chronological order, showing the last response on top. To open a thread, simply click on the thread title.

     

    overview_mode.jpg

     

     

     

    2.5.2     Forum Content

     

    You can click the Content tab for additional sorting and filtering options and retrieve all available history information.

    content_mode.jpg

     

     

    The Content page has two possible views, which you can change by clicking on tiles (thumbnails) or lines (details).

    tiles_or_details.jpg

     

     

     

    2.5.2.1     Filtering Discussions and Questions

     

    1. In the Content view, click Discussions.
    2. From the pull-down menu, select All discussions, Open Questions, Answered Questions, or Discussion Threads.
      filter_discussions.jpg

     

     

     

    Tip:Unread threads listed by the Discussions filter (tab) in the forum content view are displayed in bold.

     

     

     

    2.6     Member Profile

     

    Anything you contribute or create can be located by clicking on your username handle.

     

    1. Login to the Oracle Community forum.
    2. Click on your username handle located in the upper right corner of the web page banner.
      username_handle.jpg

     

     

    2.6.1     Activity - Your Profile

     

    The Activity page (Your Profile) shows a limited recent history of your community involvement in a chronological order.

     

    1. Login and click on your username handle.
    2. Select the Activity page.

    browse_activity.jpg

     

     

    2.6.2     Content - Your Stuff

     

    The Content page (Your Stuff) provides additional options to filter and sort the information. History is available as far as content exists.

     

    1. Login and click on your username handle.
    2. Select the Content page (Your Stuff).
    3. Select between Authored, Participated, Following and filter by text if you wish.
      browse_content.jpg

     

     

    Note:Please note that the information displayed in Your Stuff and Your Profile, such as Bio, Activity, Content and Bookmarks is actually not private. You can click on the username handle of any other forum member and view their stuff and their profile as well.

     

     

     

    2.6.3     History

     

    The History icon located in the Oracle banner provides a limited overview of your most recent involvement and further links to information to your recently viewed content, people and places.

     

    1. Login and click the History icon next to your username handle in the page banner.
    2. Select the appropriate link for more recently viewed information.
      history.jpg

     

     

     

    2.7     Flat and Threaded Views

     

    Discussions or questions can be displayed using a flat or threaded view. A threaded view makes it easier to see who responded to whom as responses are indented and grouped together, but the final response shown in a threaded view is not necessarily the last response, which can be misleading when searching for a technical solution and assuming the last response is a final conclusion.

     

    threaded_view.jpg

     

    Tip:A flat view shows responses chronologically in the order they were received. This is the default view and often the most efficient when analyzing the development of a discussion and searching for the final conclusion, in particular when a discussion covers several pages.

     

     

     

    2.7.1     Changing the Default View Style

     

    You can change the default view style in your user account preferences.

     

    1. Login and click on the down-arrow next to your username handle.
    2. Select  Preferences from the pull-down menu.
      member_preferences.jpg
    3. Change the Discussion View Style and Comment View Style according to your needs.
      view_style.jpg
    Note:Comment View Style applies when commenting shared documents.




    2.8     Bookmarks


    Bookmarks let you to organize and locate your favorite content.


    Tip:You can also Follow a thread as explained in the chapter Monitoring, which informs you about information updates. You can list all your Followed threads in your profile content page, similar to Bookmarks.

     

     

     

    2.8.1     Creating a Bookmark

     

    1. Login with your user account
    2. Open the forum thread you wish to bookmark.
    3. Click on Bookmark.
      create_bookmark1.jpg

     

     

    Note:

    You can create a Bookmark only for content, but not a forum space.


     

     

    2.8.2     Edit a Bookmark


    You can edit your Bookmarks to add notes and tags or to define privacy settings.


    1. Open the appropriate forum thread.
    2. Click on Bookmarked and choose Edit.
      edit_bookmark.jpg
    3. Enter any optional notes or tags and enable privacy if you wish.
      edit_bookmark1.jpg
    4. You can use the @ sign to Mention other forum members, who will receive a note in the Communications page.
      bookmark_mention2.jpg

     

    Tip:You can edit a Bookmark and enter any optional notes and tags. You can also use the @ sign to Mention other forum members and send your note to the recipients communication page. The Mention function is explained in more details in the chapter Communications.

     

     

    Note:

    If you do not wish that other members can browse your Bookmarks, edit the appropriate Bookmark and click the Make this bookmark private check-box.




    2.8.3     Browsing Bookmarks


    You can browse your own bookmarks and the bookmarks of other forum members.


    To browse your most recent Bookmarks:

     

    1. Login and click on your username handle
    2. Click the Bookmark icon located in the web page banner.
    3. If your bookmark is not listed, click the View all Bookmark linkbookmark_icon.jpg

     

     

    Note:

    The Bookmark icon in the Oracle forum banner will only list your 10 recent bookmarks.



    To browse all of your own Bookmarks and optionally filter the list:

     

    1. Login and click on your username handle.
    2. Click the Bookmarks tab.
    3. Optionally enter some text in the Type to filter by text field, or click the Filter by tag button.
    4. You can also edit or remove your Bookmark or start Following the thread by clicking the gear wheel icon.bookmark_list_tag.jpg

     

    Note:

    Filter by tag is case sensitive.



    To browse bookmarks of other forum members:

     

    1. Click on the username handle of any member to open their profile.
    2. Select the Bookmarks tab.
      bookmarks_show_member.jpg

     

     

    To browse every public bookmark in the community:

     

    1. Click Browse in the web page banner.
    2. Select Bookmarks from the pull-down menu.
    3. Select All.
    4. Optionally filter the output.
      bookmarks_show_all.jpg



     

    2.9     Forum Etiquette and FAQ

     

    Please review the official FAQ for information about the forum etiquette and other important information provided by Oracle:


    1. Select OTN Community from the GO DIRECTLY TO pull-down menu.
    2. Click on FAQ.
      faq.jpg

     

     

    2.10     Policies


    The Oracle community is a moderated forum. Forum moderators monitor forum posts to make sure they adhere to Oracle Terms Of Use and fair communication standards.



    2.10.1     Spam and Unsolicited Content

     

    If you think that any post contains unsolicited content, please do not hesitate to report it.

     

    1. Open the discussion thread.
    2. Select Report Abuse from the list of available Actions.
      report_abuse_action.jpg
    3. Select the primary reason from the pull-down menu and add some text if necessary.
      abuse.jpg
    4. Finally press the Report Abuse button.

     

    Note:In order to protect the forum from spam, the first posts of new members are screened before they appear in the forum. This will only impact new users, who may experience a delay before their posts appear in the forum.

     

     

     

    2.10.2     Moderated Posts

     

    Forum moderators may edit a post, lock a thread, or remove it from public view when such action seems appropriate. Moderators may also lock duplicate posts and move a post to another forum space for a closer topic alignment.


    Tip:Do not post any product related question in the Community Feedback forum as such posts will be locked and deleted. If you are not sure where to post your question, searching the community for similar posts may help you to obtain the necessary information.

     

     

     

    2.10.3     Archived Posts

     

    Forum threads are subject to automated system maintenance tasks. When threads are archived, further responding or editing is not possible.

     

    Note:Forum threads on OTN that have no activity for more than 120 days are automatically archived and locked by the system. The MOS community does currently not employ such a policy. 

     

     

    Tip:If you wish to respond to a locked forum post, please start a new discussion and include the link (URL) of the locked thread as reference. You can also use @Mention to inform the owner of the locked thread. Please see the chapter Communication of this document for more information.

     

     

     

    2.11   Tips From Experts

     

    • Create your discussion or question in the appropriate forum. You can search for previous similar posts to determine the right forum.
    • Keep in mind that not every member has access to the My Oracle Support (MOS) area. In particular when referring to a MOSC information content. Please note that posting MOSC content in the free OTN community or any other site is prohibited and such posts will be removed by the forum moderators.
    • Do not respond to the thread of another member in order to solve your own problem. Instead, create your own post and include a reference link when appropriate.
    • Many experts require exact product names and versions and will not describe all possible nuances of solutions if basic information is unclear or missing.
    • Use a spell checker and double read before posting. The forum editor has a built-in spell checker located in the editor toolbar.
    • Do not demand information or mention that your problem is urgent and instead ask for help.
    • Avoid abbreviations for rare technical terms, protocols and communication etiquette.
    • Do not post real e-mail addresses, real Internet addresses, or any personal and confidential data.
    • Do not ask for solutions based on your own conclusions. Instead, post your research or findings and explain what you are trying to accomplish.
    • Do not post large log files with repeating error messages, or other redundant text. Most people will ignore such posts.
    • It is considered bad forum etiquette to cross-post questions or to discuss the same question at other sites without providing such information.
    • Do not misuse the reward system to motivate others to keep responding to your question. Take your time to mark helpful and correct answers to let other members know what really solved your problem.
    • Mind copyrights and include the source of the information. Do not plagiarize information.

     



     

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