Oracle Community Guide 1/3

Version 22

    Oracle Community Guide 1/3

     


     

    Please see Oracle Community Guide  for information about this document, disclaimer and copyright notice.

    You may also find the previous Oracle Community Forum Guide useful.


    Some of the images are blurry. Please click on the image for better quality. Thanks!


     

     

     

    1     Orientation

     


    1.1     Mega Nav


    Click the down-arrow next to the Oracle OTN logo to dispaly the new Mega Nav menu.

     

    MegaNav1.jpg

     

    Tip:

    Clicking the OTN logo will open the Oracle Community Welcome page.


    The Mega Nav menu displays a list of forum spaces organized by product categories. You can move from a sub-menu to the previous level by clicking the Breadcrumbs as shown below. Note that the displayed category can also be a forum space, in which case you need to select the Breadcrumb in order to open the forum.

    Meganav2.jpg

     

    1.2     Oracle Communities


    Oracle has brought it's communities together into a single community platform. All these communities now share the same software and interface. However, each community is still it's own entity with own forums and different privileges, and last not least managed by different Oracle staff.


    The Oracle community platform is currently comprised of the following user communities:

     

    • Oracle Technology Network Community (OTN)
    • My Oracle Support Community (MOSC)
    • Oracle User Group Community (OUGC)


    You can switch to a different Oracle community by choosing the appropriate community from the GO DIRECTLY TO menu:

    go_menu.jpg


     

    Note:

    Access to the My Oracle Support Community (MOSC) is restricted to users who pay a premium for a support subscription. Members with access to MOS however can freely participate in the OTN community.


    If you do not have access to My Oracle Support you will see the following error message:

    MOSC_restricted.jpg



    When you switch from the Oracle Technology Network to the My Oracle Support community, then the forum banner and forums shown in the Mega-Nav menu will change accordingly.

    MOSC_meganav.jpg


    Note:

    If your default community is set to MOSC as outlined in the next chapter, then switching to the OTN community using the GO DIRECTLY TO menu will not change the forum banner accordingly, unless you select a OTN forum listed at the OTN welcome page. This is a known issue and should be fixed in the future.



    1.3     Locating a Forum


    If you are looking for a forum space, but cannot find it in the Mega Nav menu, try to search for it.


    1. Click in the empty Search entry field and press the Enter key.
    2. Choose Places.
    3. Type the search criteria into the search field and click the Search button.LocateForum1a.jpg


    Note:

     

    If you cannot find a forum, you may also try to search for content using a forum specific term and see where others have posted their questions.

     


    1.4     Browsing a Forum

     

    1.4.1     Forum Overview


    The default view when you open a Forum space is Overview.

    ForumOverview1a.jpg

     

    Note:

    Overview has a limited amount of history, which may only be a couple of weeks worth of data, depending on the forum. If you are looking for older content, try the Content View or Search facility.

     

     

    1.4.2     Forum Content View


    Click on Content to see additional information or to browse all available posting history of a forum.

    ForumContent2a.jpg

     

    The Content view provides a Detailed and Thumbnail view, which you can toggle by clicking the square or line symbol.

    ForumContent1a.jpg

     

     

    1.5     Browsing Posts

     

    1.5.1     Original and Latest Post

     

    Latest reply displayed at the beginning of a page shows you the last post that was added or modified.

    LastReply1a.jpg

     

    Likewise, Go to original post allows you to jump back to the initial posting.

    FirstPost1a.jpg

     

    Note:

    Latest Reply shows the last post that was added or modified and is not necessarily the last page of a thread.

     

     

    1.5.2     Reading Multiple Posts


    You have several options to read posts and return back to browsing the forum space:


    • Use your web browser's back button.
    • Use the Mega Nav menu in the forum banner.
    • Click the Search entry field in the forum banner and scroll down to recent places.

     

    The above options may not necessarily be very efficient because forum spaces are reloaded and not read by the cache of your web browser.


    Tip:

    The following tip may help you to work more efficiently.


    Instead of reloading forum spaces, open links  in a new tab or new window, which is typically available by right-clicking a thread of object. When you are done reading, simply close the new tab or window.

    OpenNewTab1a.jpg

    The right mouse button on an Apple computer is control-click. You can also use command-click to load the thread in a new tab right away.


    You can configure your web browser's preferences or settings in order to keep the focus on the current page and load any new tabs in the background.

    Tabs1.jpg

     

     

    1.5.3     Keyboard Shortcuts

     

    Beside using your mouse, you can also use the HOME and END keys on a usual 101 Keyboard to go to the top and end of a page. You can also use the Page Up and Page Down keys to scroll the window by page.

     

    Tip:

    If you do not have a full size keyboard, such as a Laptop or Apple MacBook, you can use the FN and arrow keys for page navigation. Hold down the FN key and press the appropriate arrow key:


    fn + Left Arrow    = Top of page

    fn + Right Arrow   = End of page

    fn + Up Arrow      = Page up

    fn + Down Arrow    = Page down

     

     

     

    2     History

     

     

    2.1     Recent Objects

     

    The new Search facility gives you access your recently or frequently visited threads and bookmarks.

     

     

    2.1.1     Places, People and Content


    1. Click inside the empty Search entry field and wait for the pop-up window to appear.
    2. Choose Frequently Viewed or Recently Viewed and select the content you wish to read.BrowseHistory1.jpg
      If you scroll down the list of content, you can also find Places and People.
      RecentPlaces1.jpg

     

    2.1.2     Bookmarks


    1. Click inside the empty Search entry field.
    2. Choose Bookmarked and select the bookmark you wish to open.
    3. Or scroll-down to the end of the list and choose Show All Bookmarks.
      ManageBookmarks1.jpg


    Note:Be careful not to click the small icon to the right of a bookmark, unless you wish to delete the bookmark.



    2.2     Inventory

     

    Your Inbox shows only a limited amount of history, which may just be several weeks or months depending on your participation activity and amount of information. You can however see your complete posting history or inventory in your user account. You can also sort and filter the output using various criteria.


    There are 2 ways to open your user account and view your profile:


    Option A:

    1. Click on your username in the page banner.
    2. Choose View Profile from the pull-down menu.


    Option B:

    • Single-click on your Avatar in any of your postings.

     

    AccountProfile1.jpg

     


    Click the Content tab to browse your complete posting history or Inventory.


    You can filter the list by Drafts, Authored, Participated or Following, as well as by type, such as All Content, Documents, Discussions or Ideas, and last not least sort by creation date, activty and title.

     

    ProfileContent2.jpg.

     

     

    Tip:

    It is possible to browse the participation history of any forum member by clicking on the person's avatar or by selecting a name from the list of people: https://community.oracle.com/people

     

     

     

    3     Searching



     

    The new community search engine automatically restricts results to the forum space you are currently browsing.


    Note:The current forum space and other options are shown after you type in your search criteria.


    Search1.jpg


    If you prefer, you can type your search criteria and press the Return key to open the  results in a separate window. You can then choose additional filters, such as author, forum place, or responses that are marked as helpful.

    Search2.jpg


    Tip:

    You can open the advanced search page by pressing the Return key without entering any search criteria.

     

     

    3.2     Advanced Searching

     

    Note:

    Searching for certain words, quoting, special characters or Boolean expressions, may not produce the results you are used to from other search engines.

     

     

    ExampleDescription
    linux hugepagesThe result matches all or some of the words, regardless of their order.
    "linux huge"

    Matches the exact order of words, but will also find similar content. The result may also include the phrase "linux hugepages".

    linux AND hugepages

    linux && hugepages

    The AND or && operator specify that all search terms should be in the search result. The exact order however does not matter.

    hugepages NOT linux

    hugespages ! linux

    The NOT operator or exclamation mark/! specifies search criteria that must not be included in the search result. The term "hugepages" must be included in the search result, but "linux" must not be included.

    64-bit +hugepages

    Use the plus sign/+ to specify search criteria that must be included in the search result. The term "hugepages" must be included in the search result, but "64-bit" is optional.

    -linux hugepages

    Use the minus sign/- to specify search criteria that must be excluded in the search results. The term "hugespages" may be included, but "linux" must be excluded.

    linux a?m hugepages

    You can use the question mark/? to represent any single character. The search result may include "asm", "amm", etc.

    linux *target hugepages

    Use the asterisk/* wildcard to match parts of a search word. The search result may include "sga_target", "memory_target", etc.

     

    Note:

    Boolean operators (NOT, AND or OR) have to be written in uppercase, require multiple search terms and do not work at the very beginning of your search criteria. Wildcards, such as the * or ? sign do not work at the very beginning of your search criteria or when enclosed in double quotes, e.g.: "huge*"  or ?ugepages.


    Searching is not case sensitive.


    Tip:

    Please see Search Reference  provided by the software developer for a complete list and description of available search options.

     

     

     

    4     Notifications

     

    The Oracle Community page banner provides a new interface to manage and display personal notifications and community activity. The formerly known Dashboard, Notifications and Communications page from previous software releases are not longer available. Instead, the banner now shows Actions, Activity and Inbox, followed by an Inbox notification counter.

    Notifications1.jpg


    4.1     Inbox

     

    The Inbox shows responses to your postings, @mentions, Latest Acclaims, Moderation notifications and other information addressed to you. It also shows notifications about objects you decided to Follow in your Inbox.

    Inbox1.jpg


    The blue number displayed next to your Inbox in the left column is the notification counter, which indicates the number of unread notifications. The same counter is also displayed in top right corner of the page banner. The counter increases and decreases automatically when you receive or read unread messages. You can also mark notifications as read or unread by clicking the dot (•).


    The pin in the left column next to Inbox, Activity or Actions sets the default landing page, which has no affect in the current Oracle community setup and can be ignored.

     

    Note:

    The formerly known Communications page and concept of Tracking objects, which was used prior to the last upgrade, has been replaced. All objects you were Tracking prior to the last software upgrade are now being Followed in your Inbox.



    Tip:

    Instead of opening your Inbox to see what is new, you can also click on the notification counter in the page banner to get a quick overview.

    Inbox2.jpg

     


    4.2     Activity

     

    All community activity is recorded in the community activity stream, such as anyone creating a post, publishing a document, responding to a post, modifying content and even pressing the Likes button. The Activity stream shows the activity of all members in your community. It is similar to the formerly known Dashboard that was used in the community setup.

    Activity1.jpg


    Please see the chapter Collaboration for information about the Status Update feature.

     


    4.2.1     Connections Stream


    The Connections Stream is the default stream that monitors the activity of all objects you are following, such as friends, places or content. The small box next to the Connection Stream in the left column indicates that new information is available.

     

    Note:

    The Connections stream is the default stream when Following an object. It also includes everything you were following prior to the last community software upgrade and was previously called Followed Activity shown in the Dashboard.



    4.2.2     Email Watches


    Email Watches appears in upgraded communities only and contains all objects for which you previously received e-mail notifications. You can leave the Email Watches stream as it is, edit it, or delete it if you no longer find it useful.


    Tip:

    By default, only the Email Watches stream is configured to trigger e-mail notifications, but it can be enabled or disabled for any stream by setting the appropriate option in your User Account Preferences. Please see the chapter E-Mail for more information.

     

     

    4.2.3     New Stream


    New Stream is a new feature that lets you create an activity stream with a name of your choice. When you Follow an object, you can send notifications to your new stream and thereby separate it from other activity streams. For instance, you may create a stream named "Oracle Linux" and select that stream instead of the default "Connections" stream when you Follow related objects. Please see the chapter Following for more information.


    1. Click on New Stream.
    2. Type any useful name and click Done.
      NewStream1.jpg

     


    Note:


    Any streams you create will be shown in the pop-up window when you click on the Follow or Following In... buttons. All your streams are also shown in your User Account Preferences, where you can configure additional options. Please see the chapter Following in this guide for more info.

     


    4.3     Modifying Streams


    4.3.1     Edit Stream


    You can display and modify the objects you are Following in a stream by clicking on the wheel and selecting Edit Stream.

    5.jpg

     

    You can display, add or remove objects.

    To remove an object, move with the mouse over the object and click on the x sign.

    When finished, click on Done.

    6.jpg

     

     

    Note:

    You can follow other people and add them to an activity stream provided you have a Friend connection. Otherwise, clicking the ADD button to follow another community member has no affect. Please see chapter Collaboration and Adding Friends for more details.

     

     

    4.3.2     Deleting a Stream


    To remove an activity stream, click the wheel in left column next to stream name and choose Delete Stream.

    DeleteStream1.jpg


    Note:You cannot delete the Connections Stream, which is the default stream when following an object




    5     Following

     

     

    5.1     Concept

     

    The idea behind Following is to monitor the community activity of a particular object and to display related information in a separate stream. By default, activity notifications of Followed objects appear in the Connections stream, however, unlike in the previous community software, you can now specify any stream, including your Inbox, and even create your own streams.


    Please see the chapter Notifications in this guide for more information.



    5.2     Following Places

     

    1. Open the forum you wish to Follow.
    2. Click the Follow button.
    3. Select any Stream.
    4. Click Done.
      FollowPlaces1.jpg


    5.3     Following Content


    1. Open the forum posting you wish to Follow.
    2. Click on Follow.
    3. Select the stream to Follow in.
    4. Click Done.
      FollowingContent1.jpg

     

    You can change your assigned streams at any time by clicking on Following in. You can also enable e-mail notifications of the stream you are Following. Please see chapter E-Mail for more information.


    Note:When you create a posting, or respond or comment to a posting, you will automatically Follow the object in your Inbox. The function is the same as Tracking, which was used in previous versions of the software. You can change your assigned stream or streams at any time by clicking on Following in again.



    5.4     Following People

     

    In order to Follow another community member, you need to add the person as a Friend to establish a connection with a two-way relationship.


    For more information, please see the chapter Collaboration.

     

    Note:The option to Follow a person without requesting a Friend connection and hence without the other person's consent, as it was available in the previous community software, is not available in the current setup.



    6     E-Mail


    All options related to e-mail can be set in your User Account Preferences. Any activity stream, including your Inbox, can be configured to send you an additional e-mail notice by setting the appropriate Email Preference to ON.

    Screen Shot 2014-07-31 at 2.10.42 AM.jpg


    Note:

    Unlike in previous version of the community software, there is no more Action item to setup e-mail notification for a specific object. Whether or not you receive e-mail notifications is now determined only by the stream you have selected when Following an object.

     

    You can access your user account preferences by clicking on your username handle or avatar in the Oracle community page banner and choose Preferences.


    Tip:

    Any new activity stream you create will also appear in your user account preferences where you can configure whether e-mail notification of the stream should be on or off. By default, only the Email Watches stream has e-mail enabled, however, you can apply additional mailing to any of your streams, including our Inbox.

     

     

     

    7     Friends

     

     

    7.1     Concept

     

    Friends Follow each others community activity and can send each other direct messages. Unlike in the previous version of the software however, you can now specify the stream where to send activity notifications, or even disable such notifications and still be connected as Friends in order to send each other direct messages. For more information about activity streams and Following, please see the chapters Notifications and Following.

     

     

    7.2     Adding Friends


    If you wish to follow another member or send a direct message you first need to set up a two-way Friend connection. Once your Friend request has been approved by the other person, you automatically Follow each other and can send each other messages. The Friend connection will remain active until any of you decides to remove it.


    1. Move the mouse over another member's avatar or view the user's profile.
    2. Click the Add as Friend button.
      AddFriend1.jpg



    Note:

    When you select the Add As Friend button it will change to Awaiting Approval. Once your Friend request is accepted, the button will change to Following, or back to Add As Friend when rejected.



    7.3     Accepting Friends


    When you send a friend request, the other person will receive a notification in the Inbox and can choose Accept, Reject or Ignore.

    AddFriend2.jpg

     

    Note:

    When you press Ignore, the person requesting the Friend connection will not be notified about your action, but they choose Add As Friend again to send another Friend request.



    7.4     Following Friends


    When you accept a Friend request, you are automatically Following each other in the Connections Stream. You can however configure Following and specify any other stream. You can also not select any stream, if you do not find this feature useful.


    1. Move the mouse over the avatar of a Friend, or view the user's profile.
    2. Click the Following in... button.
    3. Set or unset any activity stream.
      AddFriend3.jpg

     

     

    Tip:

    You can enable any combination of streams, or select nothing and hence disable activity notifications, albeit still maintaining your Friend's connection in order to send each other messages.

     

     

    7.5     Removing Friends

     

    You can revoke a Friend connection at any time.

     

    1. Move the mouse over the avatar of a Friend, or view the user's profile.
    2. Click the Following in... button.
    3. Select Remove as friend.
      AddFriend4.jpg

     

     

    Note:There is no prior confirmation dialog when you remove a Friend. The other person does not receive any notification about this action.




    8     Messages



    8.1     Sending Messages


    1. Move the mouse over your Friend's avatar or view the user's profile.
    2. Click the Message button.
    3. Type a subject (optional) and some text in the Message field.
    4. You can add a picture if you wish by clicking the image button and finally Send to send the message.
      DirectMessage1.jpg

     

     

    Note:

    You can send direct message only to Friends. Please see chapter Collaboration for more details. If the hover-up window to send a message does not appear you may no longer be connected with the system or your session was terminated.

     

     

    8.2     Receiving Messages

     

    Messages appear in your Inbox activity stream.

    DirectMessage2.jpg

     

     

    9     Skills and Endorsements

     

     

    9.1     Concept

     

    Skills and Endorsements are new features added since the last software upgrade. You can add skills to your own profile, or endorse skills of other forum members. Unlike skills however, endorsements require prior approval by the person you are endorsing, even if you are Friends.


    You can search for people using skills and they are also being displayed in a user's profile. In addition, endorsements are shown in the community activity stream, also known as the former Dashboard.



    9.2     Adding Skills


    You can add skills to your own profile.


    1. View your user profile by clicking on your avatar or username handle.
    2. Click on New skill.
    3. Specify an existing skill tag, or create your own, and click the Add button.
      Skills1.jpg



    9.3     Adding Endorsements


    You can request to add skills to other people's profile.


    1. Open the profile of another user by clicking on the persons username handle or avatar.
    2. Click the Endorse button.
    3. Enter any text to create a new tag.
    4. Click the Endorse button.
      Endorsement1.jpg


      The person you are endorsing will receive a notification and can Accept or Reject the promoted skill.
      Endorsement2a.jpg

      When the person you are endorsing accepts the skill, it will appear in the community activity stream.
      Endorsement3.jpg

     

    9.4     Endorse Existing Skills


    You can endorse or confirm an already existing skill, which does not require approval.


    1. Open the profile of another user by clicking on the persons username handle or avatar.
    2. Move the mouse over any skill and click the plus/+ sign.
      (Alternatively, you can also click the dash/- and click the Endorse This Skill button.)
      Skills7.jpg




    9.5     Searching for Skills


    You can search for skills using the community search engine.

    Skills2.jpg


    You can also search for other people based on your own skills.


    1. View your user profile by clicking on your avatar or username handle.
    2. Select the dash/- next to skill you want to search for.
    3. Click the on Search.
      Skills4.jpg

      The search result will allow you to apply further criteria.
      Skills5.jpg



    9.6     Removing  Your Skills


    1. View your user profile by clicking on your avatar or username handle.
    2. Move the mouse over a skill and click on Delete.
    3. Note the dialog and press Delete or Cancel to confirm.
      Skills6.jpg


    Note:If buttons in dialogs are not responding, you may have been logged out or were disconnected.




    10     Status Updates


    You can use Status Update to send a message to the Oracle community. To see what other people are posting, set the display filter to All Items (Activity) or Status updates. Your last message is also being displayed, followed by a "Likes" counter.


    1. Choose Activity from the Oracle Community banner.
    2. Click the "What's going on? entry field.StatusUpdate1.jpg
    3. Type your message.
    4. If you wish you can also upload a picture, web link, or mention someone.
    5. When done, click the Post button
      StatusUpdate2.jpg

    Other community members can see your Status Update in the Activity view.

    People can press Likes, and Add a comment or picture by clicking on Repost.

    StatusUpdate3.jpg




    - End of Part 1 -