Oracle Community Guide 3/3

Version 9

    Oracle Community Guide 3/3



    Please see Oracle Community Guide  for information about this document, disclaimer and copyright notice.

    You may also find the previous Oracle Community Forum Guide useful.

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    13    Participation



    13.1     Posting


    You can use Actions or the Create menu in order to post a discussion or to create other objects.



    13.1.1     Actions Menu

    Forum spaces display a list of available Actions to Start a discussion or Create an Idea. The Actions menu is shown on left side when browsing a forum space overview, or on the right side when looking a forum space content page.


    13.1.2     Create Menu

    Simply click on CREATE in the forum banner and choose the object you wish to create.

    Use the link in the upper right corner to change between a large and small view.



    Objects are posted the the forum you are currently browsing. For example, if you are browsing the Oracle Linux forum and choose Discussion, your post will appear in the Oracle Linux forum.


    If you are not browsing a forum when creating an object, it will be necessary to specify a forum space. You can type the forum space name, or part of the name, into the entry field of in the In a Place section, or choose a forum by clicking on Browse places. Provided you have some participation history, you can also click inside the empty Enter the name of a place field and choose a forum space from your personal history.





    13.2     Rules and Etiquette


    Please review the Oracle Community – General FAQ  for the Rules of Conduct, Etiquette and other important information.

    13.2.1     General Guidelines

    • Create your discussion in the right forum.
      If you are not sure which forum is appropriate, please search for similar posts to determine the right forum.
    • Keep in mind that not every member has access to the My Oracle Support community (MOSC) space.
      Links to information exclusive to MOSC are not available to everyone on OTN.
      Posting MOSC content in the OTN community is prohibited and such posts will be removed by the forum moderators.
    • Do not respond to the discussion of another member in order to solve your own problem.
      Create your own discussion and include a reference or link to a previous discussion instead.
    • Many experts require exact product versions and will not describe all possible nuances of a solution.
      Always provide basic information, such as you OS environment and exact product versions.
    • Use a spell checker and double read before posting.
      The forum editor has a built-in spell checker.
    • Do not demand information or mention that your problem is urgent.
      OTN is not a support forum and people participate on a volunteer basis.
    • Avoid abbreviations for rare technical terms and other communication protocols.
    • Do not post real e-mail addresses, real non-private Internet addresses, or any personal or confidential data.
    • Do not ask for solutions based on your own conclusion.
      Instead, post your research or findings and explain what you are trying to accomplish.
    • Do not post large log files with repeating error messages.
    • Cross-posting at other sites without providing such information is generally not considered a fair practice.
    • Be patient and do not re-post your question, or post in several or wrong forums trying to gain more attention.
    • Signatures, in particular if they advertise any web site, are generally not welcome.
    • Mark helpful and correct answers to let other members know what solved your problem.
    • Mind copyrights and do not plagiarize information.
      Include links to manuals or documentation, but do not copy and paste the content.
    • Pressuring people to mark responses as helpful or correct, or begging for points is not permitted.




    13.2.2     Helpful and Correct


    People generally expect that their responses are evaluated and to receive reward points for helpful or correct answers. When a problem has been resolved, the person who posted the question should mark it as assumed answered. It is a matter of courtesy and forum etiquette and meant to motivate participants to provide answers and to help the community to find answers.


    In order to mark correct and helpful responses, a posting must be marked as a question, which is the default. Please see the chapter Discussion or Question for more info.


    Responses can be only marked as helpful or correct by the person who posted the corresponding question or by a forum moderator. Up to 99 responses can be marked as helpful, and 1 as correct. When you post a question, you can also mark your own response as helpful or correct, however, points will not be added to your user status. Marking a response as correct automatically marks a question as answered.

    To mark a response as correct or helpful, simply click the appropriate button.


    Sometimes a response that was assumed to be correct or helpful may turn out to be false or not the best answer. If you wish to change your judgement, simply click the Unmark As Correct button. The rewarded points for the response in the appropriate user's profile will also be removed.



    When you mark a response as correct, the corresponding question is automatically marked as Answered. You can however mark a question as answered at any time, even without marking helpful or correct responses by clicking the Mark as assumed answered link. This is possible also for questions that are already archived and read only.






    13.2.3     Terms of Use


    The link to the Oracle Terms of Use (TOS) is shown at the end of each page.



    13.3     Moderation

    The Oracle community platform is constantly being monitored.

    Moderators are people with extended privileges who:

    • assure that all content adheres to Oracle Terms Of Use and Rules of Conduct.
    • remove spam, advertising and unsolicited content and inform the site administrator.
    • lock duplicate or inappropriate posts to prevent further participation.
    • may move a post to another forum space for closer topic alignment.



    13.3.1     First Post

    Your very first post as new member of the OTN community requires approval by a forum moderator before it will appear in a forum space. This measurement was introduce to help protecting the system from spam.


    13.3.2     Unsolicited Content

    If you think that any post does not adhere to the Terms of Use or Rules of Conduct, please do not hesitate to report it.


    The Report abuse link is shown under ACTIONS when you open a forum discussion, document or other object.



    A dialog window will appear where you can provide further details.



    Reporting a posting as abuse will send a notification to the forum moderators.  The owner of the post being reported is not informed about your action.



    13.4     Archived Posts


    Discussions on OTN that have no response or are not being edited for more than 120 days are automatically archived and locked by the system. When threads are archived, further responding or editing is not possible. This does not apply to the MOSC community, btw.


    Tip:To respond to a locked forum post, please start a new discussion and use the @Mention feature as described later in the chapter Editor.




    14     Discussion or Question


    Discussions are posted as questions by default. Questions, unlike discussions, allow the owner of a thread to mark helpful and correct answers and thereby assign points to other users.

    If helpful or correct answer do not apply to your discussion, you can deselect the Mark this discussion as a question check-box.



    You have 15 minutes to edit your post and select or deselect the Mark this discussion as a question check-box to change your mind.




    15     Responding


    There are a couple of ways to respond or comment to discussions and other postings.

    15.1     Forum Space

    You can respond to a discussion or other object by clicking on the object title.


    Click the REPLY button or the Reply to original post link at the bottom of each page to respond to the original poster (OP).



    To respond to other people's replies, click the Reply link at the end of each individual posting.


    15.2     Activity Stream and Inbox

    You can respond to postings and objects that appear in your Activity stream or Inbox by clicking the Reply link.



    The Reply link in your Inbox or Activity stream uses an editor with limited rich text editing options and functions. For instance, there is no auto-save and content recovery, and no advanced editor. Please see chapter Editor for more information.


    You can however open a posting from within the Inbox or Activity stream by clicking on its title, which will allow you to switch to the advanced editor, including auto-save and recovery options.





    16     Documents


    Please see Managing Content. It is currently not possible for regular members to publish documents on OTN.




    17     Ideas


    Ideas are similar to documents, but provide an option to allow voting. You can create ideas to make suggestions for improving products and services. Submitted ideas are reviewed by appropriate Oracle product teams.



    17.1     Terms of Use For Ideas

    Before you can post ideas or to vote on ideas, you need to accept the Terms of Use (TOS).





    Once you decline the Terms Of Use For Ideas, you can no longer accept them.



    17.2     Voting For Ideas


    1. Click the down-arrow next to the OTN logo.
    2. Select Oracle Community (or any other suitable forum that provides an Ideas space).
    3. Select Oracle Community Ideas.
    4. Click the Content tab.
    5. Click the IDEAS tab.
    6. Open an Idea by clicking on the Idea TITLE.
    7. Click the up or down arrow to vote up or down.
    8. Click the ADD A COMMENT button if you wish to leave any comment.Ideas3.jpg

    17.3     Posting Ideas

    1. Click the down-arrow next to the OTN logo.
    2. Select Oracle Community.
    3. Select Oracle Community Ideas (or any other suitable forum for your idea)Ideas1.jpg
    4. Click the Content tab.
    5. Select Create an Idea from the list of ACTIONS.CreateIdea1.jpg
    6. Create your idea.
    7. Choose Advanced Options.
    8. Select Restrict authors.
    9. Finally, click the PUBLISH button.


    Be sure to set Advanced Options accordingly in order to allow or prevent that other community members can edit or move your idea.




    18     Editor


    The content editor is a HTML based rich-text editor with common text editing functions and special features of the community platform.


    Recent software updates have addressed several known editor bugs and browser compatibility issues. If you still experience unexpected results, please see List of forum editor issues and bugs for help and more info.




    18.1    Advanced Editor

    Starting a discussion or creating a document automatically opens the advanced editor. The advanced editor is required to change font styles, insert an index and tables, and last not least to use Syntax Highlighting to display code.


    As previously outlined in the chapter Responding, when replying to a discussion by opening the object title, you can switch to the advanced editor by clicking on the Use advanced editor link in the upper right corner of the editor window.



    The advanced editor is not available when using the Reply link in your Inbox or Activity stream.




    18.2     Auto-save and Recovery

    The editor automatically saves your content every minute, unless there no change or keyboard input.



    The system will automatically prompt to recover a previous editing session when the connection was lost or you accidentally opened a new web page. Each object you edit creates its own auto-save information and can be recovered independently when you resume the previous session.



    Auto-save and recovery is not available when using the Reply link in your Inbox or Activity stream.


    18.4     Quoting


    Quoting is a common practice when referring to specific text in order to show your response in the desired context. Quoting can be accomplished in a couple of ways.

    18.4.1     Quoting a Complete Post

    You can quote the complete post you are replying to by simply pressing the quote icon in the editor toolbar.




    18.4.2     Quoting Copied Text


    1. Paste or type some text in the editor window.
    2. Highlight the text with the mouse.
    3. Press the Quote icon in the toolbarQuote2.jpg


    When you use the advanced editor, the quote function is available in the >> menu.

    1. Click on >> in the editor toolbar and choose Quote.
    2. Paste or type some text into the quoted empty field.



    18.5     Code Formatting


    Code typically requires that text is not being converted when posted and uses a fixed-sized non-proportional font to see all white space. The advanced editor provides a special function called Syntax Highlighting.


    1. Switch to the advanced editor.
    2. Select the >> insert menu from the editor toolbar and choose Syntax Highlighting.
    3. Type or paste your code into the Syntax Highlighting prompt.


    Code tags, such as {code} or <pre>, which were used in previous versions of the Oracle community platform, are no longer available.




    18.6     @Mention


    You can use the @Mention function in any editing session to add a link to a posting, forum space or to notify a person.

    1. Type the @ sign. A pop-up window showing your recent history should appear.
    2. Scroll through the list and select the object you wish to add, such as a person, forum space and posting.


    Use the underline character ( _ ) to search for multiple words. For instance, if you want to search for virtualbox and bonding you would type virtualbox_bonding.





    When you mention another person, such as Dude!?, that person will receive a notification in their Inbox.


    18.7     Tricks and Tips


    18.7.1     Editor Window Size

    You can change the size of the editor window by dragging the lower right edge of the window.




    18.7.2     Up Arrow Key


    You can generally use the UP arrow key to insert a missing blank line above quoted text, tables, pictures, etc.





    To be continued...



    - End of Part 3 -