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How to resolve, when signing into EMC I receive this error message. “ERC_COMM_ERROR.” ?

How to resolve, when signing into EMC I receive this error message. “ERC_COMM_ERROR.” ?

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  • A: The issue is caused by excess traffic on the server causing a response to the EMC interface on the user’s PC to exceed the standard timeout. Here is the solution to fix this.

    1.    Navigate to C:/Micros/EMC/EMCClient/EMC.exe.config on the PC that is having the issue.

    2.    Add below key to line #8 of the EMC.exe.config file

    < add key=”EGatewayTimeout” value=”1200” />

    3.    Save the changes to the file.


    Best way to add the line is to use Notepad++ to open the EMC.exe.config file. This way you will be able to see where the lines are on the file. You can copy the exact line < add key=”EGatewayTimeout” value=”1200” /> and insert this on line #9 which will be the line right under <appSettings>. Currently that line should be      < add key=”WorkstationRefreshRate” value=”0” /> but take your cursor and place it at the front of the line and hit enter to make this line move down so you can insert your new line.

    So it should look like this:


    < appSettings >

         < add key=”EGatewayTimeout” value=”1200” />

         < add key=”WorkstationRefreshRate” value=”0” />

        

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