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How to Troubleshoot Simphony Printer Issues?

How to Troubleshoot Simphony Printer Issues?

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  • A: These are general troubleshooting steps to take when kitchen or receipt printers are not receiving tickets/receipts/chits:

    1.      Restart the print controller device.

    ·        In Enterprise Management Console (EMC) select the location.

    ·        Under the Setup tab, select Printers under Hardware/Interfaces.

    ·        Select the printer.

    ·        Identify the device under Workstation.

    ·        Reboot that workstation.

    2.      IP printer: ping it.

    ·        In Enterprise Management Console (EMC) select the location.

    ·        Under the Setup tab, select Printers under Hardware/Interfaces.

    ·        Select the printer and identify the IP Address.

    ·        In the Command Prompt (cmd.exe), enter the following and press enter: ping <IP Address>   If there is a response, printer is on the network. If the request times out, printer is offline.

    3.      IDN printer

      ·     Turn the printer off.

      ·    Turn on dipswitch 7.

      ·     Turn the printer back on.

      ·     A chit showing the printer and IDN card configuration should print.

      ·     Turn the printer off.

      ·     Turn off dipswitch 7

      ·     Turn the printer back on

    Natalia_Misurova-KIT
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