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Latest Enhancements for Simphony 18.2

Melchor-FB-Support-Oracle
edited Jan 13, 2021 2:01PM in Latest Enhancements

Oracle Food & Beverage Announces Simphony 18.2

Note: Simphony 18.2 was launched February 2019.

Oracle Food and Beverage has released a new version of Simphony, its premiere cloud point-of-sale (POS) and back-office restaurant management solution, empowering restaurant operators to further expedite and personalize guest services and improve kitchen operations, while arming its partner ecosystem with a transaction platform that provides easy ways to integrate innovative solutions to deliver a better guest experience for their customers.

“We are seeing a major shift in how restaurants serve their customers, with orders being generated from a multitude of channels including POS clients, self-service kiosks, mobile applications and the web. That shift, coupled with higher customer demands and rising labor costs, has restaurant operators looking for solutions to streamline operations and help them deliver the best possible customer experience ever,” said Chris Adams, vice president of strategy, Oracle Food and Beverage. “We are committed to delivering the best industry platform for restaurant operators to maximize innovation and improve their guest experience and our latest software update arms them with new functionality to accomplish this. It is also giving our partner ecosystem the APIs they need to build out new and innovative capabilities.”

Oracle Simphony Cloud Point of Sale new functionality:                              

Personalizing and Expediting the Guest Experience with Expanded Mobile Point of Sale Capabilities

Deliver faster and more accurate service with new conversational ordering features such as placing orders on the fly as guests place their orders

Expedite immediate orders to the kitchen such as appetizers and drinks while still taking a guest’s full order

Speed the guest checkout process with nearest terminal printing of guest checks and vouchers

Improve tableside and curbside experiences by providing staff with a single user interface that works across all devices from fixed terminals to mobile tablets

Enhance guest experiences by arming staff with daily specials, upcoming events and training materials displayed directly onto their mobile POS devices each day

Improving Kitchen Operations with Over Twelve New Kitchen Display Features

Manage and prioritize orders coming from multiple channels including mobile apps such GrubHub and Doordash and well as POS devices, self-service kiosks, and online POS systems

Streamline food delivery by balancing incoming orders across high and low volume prep and packaging stations

Deliver the right food at the right time based on order type such as a 3-course meal to go or in-dining individual meals spaced out over several hours

View and prioritize all orders in progress with a single screen showing up to nine panels at once

Arming Partners with APIs to Enabling Our Customer’s Success

Simphony offers integration improvements that enable operators to take advantage of our APIs and partner community to differentiate their guest services

Seamlessly publish menu items to the POS from a menu management system

Submit orders straight to the kitchen with mobile applications

Implement mobile applications that submit orders directly to the kitchen

Display an orders production status on confirmation board or mobile application in the store

Opportunities to learn more:

Would you like to review a list of changes in this release? View the Release Notes now!

Do you want to learn more about configuration new features in Simphony 18.2? Review the Configuration Guide for more information

Please check this thread periodically, as we intend to update it with information on future releases related to 18.2.

Thank you!

Oracle Food and Beverage Team

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Comments

  • Comment Title: Oracle Food & Beverage releases Simphony 18.2.7

    Comment Body:

    This patch contains multiple bug fixes, including:

    - POS Operations: Enterprise/Interface/Option 5 – ON = Use 9 digits for Terminal IDs; OFF = Use 2 digits for Terminal IDs sending the incorrect workstation digits when transmitting data

    - POS Operations: Error Correct of partial quantity of incomplete item doesn’t force the item to be completed

    - Labor Management: Incorrect Current Hours value are shown on Clock-out chit

    To learn more about this patch, review the Read Me document available now on My Oracle Support.

  • Comment Title: Oracle Food & Beverage releases Simphony 18.2.5

    Comment Body:

    This patch contains multiple bug fixes, including:

    - Labor: Portal Clock Outs not being returned when server is in UTC time zone

    - Transaction Services: POSAPI PostTransactionEx2 only posts to POSAPI WS Default RVC

    - Labor: Cannot assign ID to Employee when created in LM Portal

    - Labor: Updating Mag Card in Labor to NULL does not get posted to Simphony (App server reboot required)

    - OPS – Localization – Auto-Paging and Home/End Keys on screen lookup are hardcoded for translation.

    To learn more about this patch, review the Read Me document available now on My Oracle Support.

  • Comment Title: Oracle Food & Beverage releases Simphony 18.2.4

    Comment Body:

    This patch contains multiple bug fixes, including:

    - Service Host crashes due to payment confirmation load

    - @For causes CC finalize key to multiple check detail amount of CC final

    TO learn more about this patch, review the Read Me document available now on My Oracle Support.

  • Comment Title: Oracle Food & Beverage releases Simphony 18.2.2

    Comment Body:

    This patch contains multiple bug fixes, including:

    - EMC: Role Visibility in 18.2 does not allow “Propogate to Child” at a zone level

    - EMC: Unable to see ServiceHost hotfixes in CAL Packages module

    - Android: Unable to scroll through check detail when hitting pop-up condiment

    To learn more about this update, review the Read Me document available now on My Oracle Support.

  • Comment Title: Oracle Food & Beverage releases Simphony 18.2.1

    Comment Body:

    Simphony v. 18.2.1 includes security enhancements for Engagement as well as security enhancements for the Simphony App/Import-Export server. 

    To learn more about this update, review the Read Me documents available now on My Oracle Support.