There is some functionality out of the box available in Eloqua. But I believe it would be best if an email group has no status, it is treated opposite the way it is today.
Where: Forms, Checkbox Properties - Prepopulate field data, Use Email Group.
Functionality: Only prepopulate (check) the checkbox when the Email Group = Subscribed. Leave it unchecked for No Status.
I want to build a custom preference center that displays a user their true subscription status.
- Company/Eloqua instance has Subscriptions 1, 2, and 3
- Contact is subscribed to only Subscription 1
- Form has those three subscriptions and use the prepopulate field data using an email group on that form - 3 separate checkboxes, mapped to different email groups
- Form is is added to a Landing Page
Current State: Contact visits landing page - all 3 are checked
Ideal State: Contact visits landing page - Only Subscription 1 is checked. The ones that are not subscribed remain unchecked.
I mentioned this multiple times to our previous Expert and to Oracle Support. They say that is the intended behavior, which I cannot figure out why. I can come up with not the best workarounds that we have been avoiding. I hoped that the new forms would fix this but it is the same behavior as prior.