2 Replies Latest reply: Dec 21, 2011 2:19 AM by ganesh3 RSS

    Siebel & Kana Integration , Co-browsing and Siebel Chat


      It would be great if someone could share information on integration between Siebel and KANA Email Management system.

      Does anyone know how do the process/email responses work once the 2 applications are integrated?

      Also, can Siebel Chat be exposed to a third party/external website which is not a Siebel application? Is multi-conference allowed in Siebel Chat?

      Can Siebel Co-browsing be enabled over External/Custom Self Service website?

      Please do let me know.

      Thanks and Regards,

      Ganesh Bhat.