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Please see if (Welcome Bin Is Not Displaying On iStore MiniSite Home Page [ID 871543.1]) helps.
In the doc it is given as Set the Layout to FIXED in the section details page. The template for welcome bin is STORE_CUST_ACC_WELCOME but there is no option of setting it as FIXED. Can you please tell me how to set the section as FIXED, the document does not give detail about the navigation of this. Also, how to find in which section the Welcome bin is displayed.
In the iStore the welcome bin is displayed on the left side of the screen.
Please see these docs.
How to show the Quick Links Bin in iStore for iSupport Integration [ID 398858.1]
Global Bin Is Not Showing Currency Picker [ID 430691.1]
11.5.10: Oracle iStore Product Release Notes and Documentation [ID 294033.1]
Make sure you have selected 'Fixed Layout' for all sections and subsections under your site. Follow this path to check this.
In you Site summary page select the site -> Update -> choose 'Catalog' tab -> you will see all sections in the Hierarchy -> choose a section -> update -> layout -> make sure you have 'Fixed Layout' for all sections and sub sections.