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You could check the following options:
#1 - ensure FDM URL is setup as trusted.
#2 - Configure the following security settings (Custom Level for Trusted Sites)
a.) Pop-Up Blocker - Off
b.) Downloads / Automatic Prompting - Enable
c.) Downloads / File Downloads - Enable
d.) Allow script initiated windows without size (blah blah blah) - Enable
That should do it. Otherwise, there is a compatability mode for IE 8 you could try enabling.
My IE8 works just fine for the reports. If you believe it be something with his computer then I would recommend you involve your local IT department to have his computer reviewed. We in this forum unfortunately can not predict what your end user has downloaded/installed/configured on their PC.
It very well could be something with his computer or the IE settings/toolbars he has installed.
Wondering if original poster or anyone else has a resolution for this. My issue is same, although it was working fine until a few days ago. No new installed apps or config changes (other than Windows Update or any other auto-updates). Have tried removing all IE add-ons, disabled popup blockers, enabled as trusted site with changes to custom settings, etc. Again, there have been no user-initiated changes to system between working and non-working state.
* IE 8.0.6001
* FDM 18.104.22.168.00
When selecting Analysis --> Reports, the browser session simply hangs until process is forcibly killed.
Works: Same user on different machine (tested both IE8 and IE9)
Doesn't work: Different user on same machine
I'm ready to re-install IE8, but I would like to understand issue for any future issues with my users. Thanks for any info or suggestions.
i recently had the same issue as described above appearing on my machine, where it worked without any problems all the times before.
I noticed, that the only thing I had changed was, that I zoomed in to 105%. After changing this back to 100%
everything worked as before.
Maybe this could help in your case as well.