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9 Replies Latest reply: Nov 5, 2012 5:01 AM by 882509 RSS

DIS Connection issue.

831206 Newbie
Currently Being Moderated
Hi All,

I am facing issue while i am trying to connect to the DIS. I have icon on my desktop named - Oracle Content Servers which i got after i installed DIS. When i open this Oracle Content Server, i have to Add a Server. I add my respected server. After adding i login to it. There i can see six different folders like Contribution Folder, My Checked out Content, Trash , Projects , etc.

I can open all Folders, but when i open Contribution Folder i get an Error message *404 – Not Found. http://<hostname>:portnumber/idc/idcplg/webdav/Contribution Folders..*

I am not getting why i am getting this type of error. Please help me as this has created lots of issues for me.
  • 1. Re: DIS Connection issue.
    ryan sullivan Pro
    Currently Being Moderated
    Can you post your error log with the folder* and webdav* trace sections enabled?

    Post more instead of less, to be safe.

    Also, are you using UCM 10gr3 and DIS 11g?

    -ryan
  • 2. Re: DIS Connection issue.
    831206 Newbie
    Currently Being Moderated
    i am using DIS 11g. I will post you the logs soon.
  • 3. Re: DIS Connection issue.
    831206 Newbie
    Currently Being Moderated
    Hi Ryan,


    the error log is very big
    Can you send me your email id, i will mail you the file.
  • 4. Re: DIS Connection issue.
    ryan sullivan Pro
    Currently Being Moderated
    Please post the log to 4shared.com and provide a link here. I use this service to pass large files around.

    This will let others get a look at the log and try to help out. Also, I don't have much room in my mailbox right now :)

    Thanks!
    -ryan
  • 5. Re: DIS Connection issue.
    831206 Newbie
    Currently Being Moderated
    here is the link ..
    http://www.4shared.com/folder/HY5sSNb5/_online.html
  • 6. Re: DIS Connection issue.
    ryan sullivan Pro
    Currently Being Moderated
    I see two apparent errors in your log & I've snipped the relevent bits at the bottom.

    #1, are you doing anything folio related? It appears that a specific dID, 38633, is attempting to be retrieved, but it cannot be found. Sometimes this happens when a folio is attempted to be created, but the template folio isn't available anymore. Could something like this be occurring?

    #2 is a scripting error of the CHECK_USER_CREDENTIALS. I don't see any custom code in the stack, so this might be an ootb error. I notice that the user is being authorized when this error occurs. Do you have any authorization customizations that could be causing the issue?

    Let me know if any of this jogs your memory or helps point you towards any customizations or folio configurations!

    -ryan

    ----------
    #1
    folios/3     12.13 04:02:44.587     index update work     !csCpdUnableToUpdateFolio intradoc.common.ServiceException: !csUnableToDownload,(null)
    folios/3     12.13 04:02:44.587     index update work     at intradoc.server.ServiceRequestImplementor.buildServiceException(ServiceRequestImplementor.java:2115)
    folios/3     12.13 04:02:44.587     index update work     at intradoc.server.Service.buildServiceException(Service.java:2260)
    folios/3     12.13 04:02:44.587     index update work     at intradoc.server.Service.createServiceExceptionEx(Service.java:2254)
    folios/3     12.13 04:02:44.587     index update work     at intradoc.server.Service.createServiceException(Service.java:2249)
    folios/3     12.13 04:02:44.587     index update work     at intradoc.server.FileService.computeDocID(FileService.java:421)
    folios/3     12.13 04:02:44.587     index update work     at sun.reflect.GeneratedMethodAccessor650.invoke(Unknown Source)
    folios/3     12.13 04:02:44.587     index update work     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    folios/3     12.13 04:02:44.587     index update work     at java.lang.reflect.Method.invoke(Method.java:597)
    folios/3     12.13 04:02:44.587     index update work     at intradoc.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:86)
    folios/3     12.13 04:02:44.587     index update work     at intradoc.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.java:310)
    folios/3     12.13 04:02:44.587     index update work     at intradoc.common.ClassHelperUtils.executeMethod(ClassHelperUtils.java:295)
    folios/3     12.13 04:02:44.587     index update work     at intradoc.server.Service.doCodeEx(Service.java:550)
    folios/3     12.13 04:02:44.587     index update work     at ziprenditions.ZipRenditionsHandler.callMethodRecursively(ZipRenditionsHandler.java:1635)
    folios/3     12.13 04:02:44.587     index update work     at ziprenditions.ZipRenditionsHandler.computeDocID(ZipRenditionsHandler.java:692)
    folios/3     12.13 04:02:44.587     index update work     at sun.reflect.GeneratedMethodAccessor649.invoke(Unknown Source)
    folios/3     12.13 04:02:44.587     index update work     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    folios/3     12.13 04:02:44.587     index update work     at java.lang.reflect.Method.invoke(Method.java:597)
    folios/3     12.13 04:02:44.587     index update work     at intradoc.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:86)
    folios/3     12.13 04:02:44.587     index update work     at intradoc.common.ClassHelperUtils.executeMethodReportStatus(ClassHelperUtils.java:324)
    folios/3     12.13 04:02:44.587     index update work     at intradoc.server.ServiceHandler.executeAction(ServiceHandler.java:79)
    folios/3     12.13 04:02:44.587     index update work     at intradoc.server.Service.doCodeEx(Service.java:533)
    folios/3     12.13 04:02:44.587     index update work     at intradoc.server.Service.doCode(Service.java:505)
    folios/3     12.13 04:02:44.587     index update work     at intradoc.server.ServiceRequestImplementor.doAction(ServiceRequestImplementor.java:1643)
    folios/3     12.13 04:02:44.587     index update work     at intradoc.server.Service.doAction(Service.java:477)
    folios/3     12.13 04:02:44.587     index update work     at intradoc.server.ServiceRequestImplementor.doActions(ServiceRequestImplementor.java:1458)
    folios/3     12.13 04:02:44.587     index update work     at intradoc.server.Service.doActions(Service.java:472)
    folios/3     12.13 04:02:44.587     index update work     at folios.FolioManager.computeFolioFilePath(FolioManager.java:191)
    folios/3     12.13 04:02:44.587     index update work     at folios.FolioManager.computeFolioFilePathSimple(FolioManager.java:78)
    folios/3     12.13 04:02:44.587     index update work     at folios.FolioManager.readFolio(FolioManager.java:100)
    folios/3     12.13 04:02:44.587     index update work     at folios.FolioIndexerFilter.updateStaleFolioEntries(FolioIndexerFilter.java:844)
    folios/3     12.13 04:02:44.587     index update work     at folios.FolioIndexerFilter.doFilter(FolioIndexerFilter.java:109)
    folios/3     12.13 04:02:44.587     index update work     at intradoc.shared.PluginFilters.filterWithAction(PluginFilters.java:114)
    folios/3     12.13 04:02:44.587     index update work     at intradoc.shared.PluginFilters.filter(PluginFilters.java:68)
    folios/3     12.13 04:02:44.587     index update work     at intradoc.indexer.Indexer.doIndexing(Indexer.java:395)
    folios/3     12.13 04:02:44.587     index update work     at intradoc.indexer.Indexer.buildIndex(Indexer.java:319)
    folios/3     12.13 04:02:44.587     index update work     at intradoc.server.IndexerMonitor.doIndexing(IndexerMonitor.java:1021)
    folios/3     12.13 04:02:44.587     index update work     at intradoc.server.IndexerMonitor$4.run(IndexerMonitor.java:841)
    folios/3     12.13 04:02:44.587     index update work     Caused by: intradoc.common.ServiceException: !csItemNoLongerInSystem1,38633
    folios/3     12.13 04:02:44.587     index update work     at intradoc.server.utils.FileRevisionSelectionUtils.computeDocumentRevisionInfo(FileRevisionSelectionUtils.java:487)
    folios/3     12.13 04:02:44.587     index update work     at intradoc.server.FileService.computeDocID(FileService.java:416)
    folios/3     12.13 04:02:44.587     index update work     ... 32 more



    -----------
    #2
    (internal)/6     12.13 02:51:09.564     IdcServer-56290     Granting the 'guest' as 'Public' role.
    (internal)/6     12.13 02:51:09.564     IdcServer-56290     Granting access to 'EMPL/MKTG/MKTGKITS' account.
    (internal)/6     12.13 02:51:09.564     IdcServer-56290     Granting access to 'MAIN/EVNT' account.
    folderscache/6     12.13 02:51:09.573     IdcServer-56290     Active 41 Accessible (m_htIDtoCol): 0
    services/3     12.13 03:32:24.135     IdcServer-56716     !csUserEventMessage,NAME@DOMAIN.COM,OTHER.DOMAIN.com!csFileServiceReferredToBy,https://REFERRING.DOMAIN.COM/GMKP/Campaign/GMKP_CAMPAIGN_SECONDARY?CampaignCatId=2&CampaignId=86!csFileServiceUserAgent,Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.2 (KHTML\, like Gecko) Chrome/15.0.874.121 Safari/535.2,GET intradoc.common.ServiceException: !csIllegalScriptAccess,CHECK_USER_CREDENTIALS
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.server.ServiceRequestImplementor.buildServiceException(ServiceRequestImplementor.java:2115)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.server.Service.buildServiceException(Service.java:2260)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.server.Service.createServiceExceptionEx(Service.java:2254)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.server.Service.createServiceException(Service.java:2249)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.server.ServiceRequestImplementor.executeServiceEx(ServiceRequestImplementor.java:1185)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.server.Service.executeServiceEx(Service.java:3861)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.server.ServiceRequestImplementor.executeSafeServiceInNewContext(ServiceRequestImplementor.java:1231)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.server.Service.executeSafeServiceInNewContext(Service.java:3856)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.server.script.ServiceScriptExtensions.evaluateFunction(ServiceScriptExtensions.java:269)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.common.DynamicHtmlMerger.computeFunction(DynamicHtmlMerger.java:1430)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.common.DynamicHtmlMerger.evaluateGrammarElement(DynamicHtmlMerger.java:908)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.common.DynamicHtmlMerger.substituteVariable(DynamicHtmlMerger.java:623)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.common.DynamicHtml.substituteVariable(DynamicHtml.java:1394)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.common.DynamicHtml.outputHtmlEx(DynamicHtml.java:1110)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.common.DynamicHtml.outputHtmlFromStart(DynamicHtml.java:1020)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.common.DynamicHtml.outputHtml(DynamicHtml.java:991)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.common.DynamicHtmlMerger.executeDynamicHtmlToWriter(DynamicHtmlMerger.java:2060)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.common.DynamicHtmlMerger.evaluateScriptToWriter(DynamicHtmlMerger.java:1872)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.common.DynamicHtmlMerger.evaluateScriptNoErrorHandling(DynamicHtmlMerger.java:1836)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.common.DynamicHtmlMerger.evaluateScriptEx(DynamicHtmlMerger.java:1794)
    services/3     12.13 03:32:24.135     IdcServer-56716     at sun.reflect.GeneratedMethodAccessor13561.invoke(Unknown Source)
    services/3     12.13 03:32:24.135     IdcServer-56716     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    services/3     12.13 03:32:24.135     IdcServer-56716     at java.lang.reflect.Method.invoke(Method.java:597)
    services/3     12.13 03:32:24.135     IdcServer-56716     at sitestudio.SSClassHelper.invokeRaw(Unknown Source)
    services/3     12.13 03:32:24.135     IdcServer-56716     at sitestudio.SSClassHelper.invoke(Unknown Source)
    services/3     12.13 03:32:24.135     IdcServer-56716     at sitestudio.SSScriptExtensions.evaluateIncludeXmlEx(Unknown Source)
    services/3     12.13 03:32:24.135     IdcServer-56716     at sitestudio.SSScriptExtensions.evaluateIncludeXml(Unknown Source)
    services/3     12.13 03:32:24.135     IdcServer-56716     at sitestudio.SSScriptExtensions.evaluateXmlForIdoc(Unknown Source)
    services/3     12.13 03:32:24.135     IdcServer-56716     at sitestudio.SSScriptExtensions.processIncludeXml(Unknown Source)
    services/3     12.13 03:32:24.135     IdcServer-56716     at sitestudio.SSScriptExtensions.evaluateFunction(Unknown Source)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.common.DynamicHtmlMerger.computeFunction(DynamicHtmlMerger.java:1430)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.common.DynamicHtmlMerger.evaluateGrammarElement(DynamicHtmlMerger.java:908)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.common.DynamicHtmlMerger.evaluateGrammarElement(DynamicHtmlMerger.java:1088)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.common.DynamicHtmlMerger.substituteVariable(DynamicHtmlMerger.java:623)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.common.DynamicHtml.substituteVariable(DynamicHtml.java:1394)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.common.DynamicHtml.outputHtmlEx(DynamicHtml.java:1110)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.common.DynamicHtml.outputHtmlFromStart(DynamicHtml.java:1020)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.common.DynamicHtml.outputHtml(DynamicHtml.java:991)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.common.DynamicHtmlMerger.outputDynamicHtmlPage(DynamicHtmlMerger.java:2007)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.server.Service.buildResponsePage(Service.java:1267)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.server.Service.doResponse(Service.java:2076)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.server.FileService.doResponse(FileService.java:1469)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:802)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.server.Service.doRequest(Service.java:1890)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.server.ServiceManager.processCommand(ServiceManager.java:435)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.server.IdcServerThread.processRequest(IdcServerThread.java:265)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.idcwls.IdcServletRequestUtils.doRequest(IdcServletRequestUtils.java:1343)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.idcwls.IdcServletRequestUtils.processFilterEvent(IdcServletRequestUtils.java:1715)
    services/3     12.13 03:32:24.135     IdcServer-56716     at intradoc.idcwls.IdcIntegrateWrapper.processFilterEvent(IdcIntegrateWrapper.java:222)
    services/3     12.13 03:32:24.135     IdcServer-56716     at sun.reflect.GeneratedMethodAccessor339.invoke(Unknown Source)
    services/3     12.13 03:32:24.135     IdcServer-56716     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    services/3     12.13 03:32:24.135     IdcServer-56716     at java.lang.reflect.Method.invoke(Method.java:597)
    services/3     12.13 03:32:24.135     IdcServer-56716     at idcservlet.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:87)
    services/3     12.13 03:32:24.135     IdcServer-56716     at idcservlet.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.java:305)
    services/3     12.13 03:32:24.135     IdcServer-56716     at idcservlet.common.ClassHelperUtils.executeMethodWithArgs(ClassHelperUtils.java:278)
    services/3     12.13 03:32:24.135     IdcServer-56716     at idcservlet.ServletUtils.executeContentServerIntegrateMethodOnConfig(ServletUtils.java:1600)
    services/3     12.13 03:32:24.135     IdcServer-56716     at idcservlet.ServletUtils.executeContentServerIntegrateMethod(ServletUtils.java:1567)
    services/3     12.13 03:32:24.135     IdcServer-56716     at idcservlet.IdcFilter.doFilter(IdcFilter.java:361)
    services/3     12.13 03:32:24.135     IdcServer-56716     ... 26 more
  • 7. Re: DIS Connection issue.
    831206 Newbie
    Currently Being Moderated
    Hi Ryan,

    None of those are causing the issue for the DIS. Do you knw any thing which can restrict access to the Contribution Folders. Can we set any parameters any where or any variables. ??
  • 8. Re: DIS Connection issue.
    819704 Newbie
    Currently Being Moderated
    Hi Anand,

    I am also getting same problem can I now how you resloved this problem.

    thanks
    kishore
  • 9. Re: DIS Connection issue.
    882509 Newbie
    Currently Being Moderated
    Hello Everyone,

    Here is the solution for this Folio related issue :

    Run the following query in your UCM schema:

    delete from CpdLinks where dCpdParentID='FolioID'

    Where FolioID is ID that you are getting in error logs like '59880' etc.

    Or Go with latest version of UCM 11.1.1.6.0.

    Regards
    Ram

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