2 Replies Latest reply: Dec 21, 2011 2:19 AM by ganesh3 RSS

    Siebel & Kana Integration , Co-browsing and Siebel Chat

    ganesh3
      Hi,

      It would be great if someone could share information on integration between Siebel and KANA Email Management system.

      Does anyone know how do the process/email responses work once the 2 applications are integrated?

      Also, can Siebel Chat be exposed to a third party/external website which is not a Siebel application? Is multi-conference allowed in Siebel Chat?

      Can Siebel Co-browsing be enabled over External/Custom Self Service website?

      Please do let me know.


      Thanks and Regards,

      Ganesh Bhat.