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Work off hook is check off.
After the agent recives thier first call just dont hang up.
Then each new call will arrive and play the whisper WAV to the agent.
No special equipment is required. Simply enable the checkbox and after your 1st phone call don't hang up the phone. Subsquent calls will not require the system to dial your line again. If you are set to accept the call automatically, you will hear a beep (or a whisper prompt if created and provisioned). Otherewise, the agent must click accept.