1 Reply Latest reply: Jan 9, 2012 10:43 AM by Srini Chavali-Oracle RSS

    Query on iSupport Customization

      We have customization requirement in iSupport as follows:

      In iSupport home page (ibuhpage.jsp), we have added a custom bin "Preventive Maintenance", in addition to seeded "Service Request" bin.
      The seeded "Service Request" bin has Edit/Close links at the top which allow the user to configure the bin.

      We want to add similar functionality to the custom bin.

      We are thinking of following approach:
      Create a new jsp page similar to ibuhsredt.jsp (which is for Service Request bin)
      Link it to our custom bin
      Customize it to return to update custom bin

      Please confirm if this is a feasible/workable approach? If there is better/easier way, please let us know.