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I am also facing the similer kind of error please help me out..
I am also having this error on the iPad/iOS/iPhone for some of my users but not all.
This error appears when you click on the "Login" button.
The status will be then "Authentication With Server Configuration Setting"...
With a popup displaying:
Server Authentication Failed,
Please Check Settings and Re-try
The same account works fine on the full version (IE + Mozilla).
OBIEE: 11g (220.127.116.11)
Possibly related to, or partially related to another issue:
BI Mobile – Internal Server Error
In our case, we get this error when a user group is defaulted to a dashboard where not all the pages are accessible by this group.
The workaround is to change the user's Starting Page under 'my account' to a dashboard where the user has access to all its pages (e.g. My Dashboard).