3 Replies Latest reply: May 30, 2012 8:30 AM by 940590 RSS

    Oses11G OOB not working

    user5492177
      I am on 8.1.14 SIA with OSES 11g installed on Windows 64-bit. I followed all the instructions. When I am indexing the Service requests, I can see couple of files getting placed in ssc\xmlidata and getting the SUC files to err folder. When I go to schedules tab, and then the statistics page I get this..This is after I placed a search spec on SR's like [Created] > '12/11/2011' on index definitions. I am always getting this and my documents are not getting as per the below status. But on the Administration- Search I get saying 13 records as indexed with status shown as indexed. So I got the log files attached.. Can some help on this..================== Crawling settings
      20:32:42:079 INFO     main          
      20:32:42:079 INFO     main          Source type is "Siebel 8"
      20:32:42:079 INFO     main          Source is "buscomp"
      20:32:42:079 INFO     main          
      20:32:42:079 INFO     main          Total number of documents fetched = 0
      20:32:42:079 INFO     main          Document fetch failures = 0
      20:32:42:079 INFO     main          Document conversion failures = 0
      20:32:42:079 INFO     main          Total number of documents queued for indexing = 0
      20:32:42:079 INFO     main          Total number of documents indexed = 0
      20:32:42:079 INFO     main          Total data queued for indexing = 0 bytes
      20:32:42:079 INFO     main          Total data indexed = 0 bytes
      20:32:42:079 INFO     main          Total number of non-indexable documents = 0
      20:32:42:079 INFO     main          
      20:32:42:079 INFO     main          Number of times disk cache is full = 0
        • 1. Re: Oses11G OOB not working
          user5492177
          We are using FTP indexing..

          Created file object on /fs/SSC/config/RSS_Crawler_Configuration.xml
          20:32:29:876 INFO     main          URIHandler initialized for the URI file://sgicrmdxse1/fs/SSC/config/RSS_Crawler_Configuration.xml
          20:32:30:235 DEBUG     main          Params: feedURL: ftp://129.135.75.181/xmlidata
          sourceName: buscomp
          user: ing\svcc
          securityType:attributeBased
          errorFile:/xmlidata/err

          20:32:30:251 INFO     main          No existing connection pool: ing\svccrmdevadmin@ftp//:129.135.12.35, Creating new connection pool
          20:32:30:267 INFO     main          FTP connection to 129.135.75.181:-1 successful
          20:32:30:829 INFO     main          FTP login of user ing\svcc successful
          20:32:30:845 INFO     main          Setting file type to binary: true
          20:32:30:845 INFO     main          FTP URI parsed: Host:129.135.75.181, Port: -1, Path: xmlidata, Resource: null
          20:32:30:845 INFO     main          URIHandler initialized for the URI ftp://129.135.75.181/xmlidata
          20:32:30:845 INFO     main          Feed directory xmlidata
          20:32:30:876 DEBUG     main          Retrieved contents of directory xmlidata. Directory size=2
          20:32:30:876 INFO     main          Checking file err
          20:32:30:876 INFO     main          File err not RSS feed. ignoring...
          20:32:30:876 INFO     main          Checking file Service Requests-Service Request_20120120023202002_0.xml
          20:32:30:876 INFO     main          Accepted file Service Requests-Service Request_20120120023202002_0.xml for processing
          20:32:30:907 DEBUG     main          FTP reply for stream retrieval for Service Requests-Service Request_20120120023202002_0.xml : 150
          20:32:30:907 INFO     main          RSS SAX queue - init on Service Requests-Service Request_20120120023202002_0.xml
          20:32:30:907 INFO     main          Initialized error feed at D:\temp\Service Requests-Service Request_20120120023202002_0.xml.err
          MIME inclusions = text/plain application/pdf text/html application/x-msexcel application/vnd.ms-excel application/ms-excel application/x-mspowerpoint application/vnd.ms-powerpoint application/msword
          20:32:23:235 INFO     main          URL table attributes = url, depth, signature, last_modified, status, url_id, access_url, enqueue_status, doc_lang, TITLE, DESCRIPTION, AUTHOR, CRAWLED_DATE, CONTENT_LENGTH, CONTENT_TYPE, LANG, CACHE_FILE_PATH, DS_ID, ACL_ID, OWNER_ID, DOC_OWNER
          20:32:23:235 INFO     main          SQL callback statement is "begin eq_crw.crawler_callback(?,?,?,?); exception when eq_def.search_error then eq_err.raise; when others then eq_err.raise; end;"
          20:32:23:235 INFO     main          Cookie support is enabled
          20:32:23:235 INFO     main          Maximum number of cookies = 300
          20:32:23:235 INFO     main          Maximum number of cookies per host = 20
          20:32:23:235 INFO     main          Maximum size of cookie = 4096 bytes
          20:32:23:235 INFO     main          Cache file deletion is disabled
          20:32:23:235 INFO     main          Crawler plug-in manager class is "oracle.search.plugin.siebel.Siebel8CrawlerManager"
          20:32:23:235 INFO     main          SQL hook ID is "22"
          20:32:23:235 INFO     main          SQL command hook statement is "begin ? := eq_crw.crawler_get_command(?,?,?,?); end;"
          20:32:23:235 INFO     main          SQL response hook statement is "begin ? := eq_crw.crawler_send_response (?,?,?,?,?,?,?,?,?,?,?,?,?,?,?); end;"
          20:32:23:235 INFO     main          Crawler launched by schedule "buscomp"
          20:32:23:235 INFO     main          Bad title to be replaced = "powerpoint presentation"
          20:32:23:235 INFO     main          Bad title to be replaced = "slide 1"
          WEHo=%hostName%&SWEBU=1&SWEApplet0=Service+Request+List+Applet&SWERowId0=1-64YD9Z&sblindexcategory=Service+Requests
          20:32:33:610 INFO     crawler_2          crawler_2: All items have been consumed
          20:32:33:626 INFO     filter_1          Initializing crawler plug-in "Siebel 8 crawler plug-in"
          20:32:33:626 INFO     filter_1          Crawler plug-in "Siebel 8 crawler plug-in" crawl starts
          20:32:33:626 INFO     crawler_3          Initializing crawler plug-in "Siebel 8 crawler plug-in"
          20:32:33:626 INFO     crawler_3          Crawler plug-in "Siebel 8 crawler plug-in" crawl starts
          20:32:33:642 INFO     crawler_2          Deleted the channel file Service Requests-Service Request_20120120023202002_0.xml after crawling successfully
          20:32:33:642 INFO     crawler_2          No errors in channel - deleting error file D:\temp\Service Requests-Service Request_20120120023202002_0.xml.err
          20:32:33:657 INFO     crawler_2          No free connection in pool ing\svcc@ftp//:129.135.75.181. Creating a new connection.
          20:32:33:657 INFO     crawler_2          FTP connection to 129.135.75.181:-1 successful
          20:32:33:657 INFO     crawler_2          FTP login of user ing\svcc successful
          20:32:33:657 INFO     crawler_2          Setting file type to binary: true
          20:32:33:673 INFO     crawler_2          Service Requests-Service Request_20120120023202002_0.xml.suc uploaded successfully
          20:32:33:673 INFO     crawler_2          Service Requests-Service Request_20120120023202002_0.xml.suc uploaded successfully
          DEBUG     crawler_2          Retrieved contents of directory xmlidata. Directory size=1
          INFO     crawler_2          File err not RSS feed. ignoring...
          INFO     crawler_2          No more items to process
          DEBUG     crawler_2          RSSC: calling close on ctrl Q
          DEBUG     crawler_2          FTPClient added to free pool for ing\svcc@ftp//:129.135.75.181
          DEBUG     crawler_2          RSSC: done with close on ctrl Q
          INFO     crawler_2          No more items. Crawler thread exiting.
          INFO     crawler_2          Crawler plug-in "Siebel 8 crawler plug-in" crawl finishes
          INFO     crawler_4          No more items to process
          DEBUG     crawler_4          RSSC: calling close on ctrl Q
          DEBUG     crawler_4          RSSC: done with close on ctrl Q
          INFO     crawler_4          No more items. Crawler thread exiting.
          INFO     crawler_4          Crawler plug-in "Siebel 8 crawler plug-in" crawl finishes
          INFO     filter_0          No more items to process
          DEBUG     filter_0          RSSC: calling close on ctrl Q
          DEBUG     filter_0          RSSC: done with close on ctrl Q
          INFO     filter_0          No more items. Crawler thread exiting.
          INFO     filter_0          Crawler plug-in "Siebel 8 crawler plug-in" crawl finishes
          INFO     filter_0          Shut down document service agent "Default pipeline"
          INFO     filter_1          No more items to process
          DEBUG     filter_1          RSSC: calling close on ctrl Q
          DEBUG     filter_1          RSSC: done with close on ctrl Q
          INFO     filter_1          No more items. Crawler thread exiting.
          INFO     filter_1          Crawler plug-in "Siebel 8 crawler plug-in" crawl finishes
          INFO     crawler_3          No more items to process
          DEBUG     crawler_3          RSSC: calling close on ctrl Q
          DEBUG     crawler_3          RSSC: done with close on ctrl Q
          INFO     crawler_3          No more items. Crawler thread exiting.
          INFO     crawler_3          Crawler plug-in "Siebel 8 crawler plug-in" crawl finishes
          INFO     crawler_3          Shut down crawler plug-in "Siebel 8 crawler plug-in"
          INFO     crawler_3          Crawler thread stopping due to stop crawl command
          INFO     crawler_3          calling stop on the m_itemQueue
          INFO     crawler_3          done with stop on the m_itemQueue
          INFO     crawler_3          Shut down crawler plug-in "Siebel 8 crawler plug-in"
          INFO     crawler_3          Crawler thread stopping due to stop crawl command
          INFO     crawler_3          Shut down crawler plug-in "Siebel 8 crawler plug-in"
          INFO     crawler_3          Crawler thread stopping due to stop crawl command
          INFO     crawler_3          Shut down crawler plug-in "Siebel 8 crawler plug-in"
          INFO     crawler_3          Crawler thread stopping due to stop crawl command
          INFO     crawler_3          Shut down crawler plug-in "Siebel 8 crawler plug-in"
          INFO     crawler_3          Crawler thread stopping due to stop crawl command

          20:32:42:079 INFO     main          
          20:32:42:079 INFO     main          Total number of documents fetched = 0
          20:32:42:079 INFO     main          Document fetch failures = 0
          20:32:42:079 INFO     main          Document conversion failures = 0
          20:32:42:079 INFO     main          Total number of documents queued for indexing = 0
          20:32:42:079 INFO     main          Total number of documents indexed = 0
          20:32:42:079 INFO     main          Total data queued for indexing = 0 bytes
          20:32:42:079 INFO     main          Total data indexed = 0 bytes
          20:32:42:079 INFO     main          Total number of non-indexable documents = 0
          20:32:42:079 INFO     main          
          20:32:42:079 INFO     main          Number of times disk cache is full = 0
          • 2. Re: Oses11G OOB not working
            912761
            Hello

            The reason you see Siebel showing docs as indexed when using FTP is that the Siebel status is based on creation of index files. Once the index files are generated, Siebel will show the records to be successfully indexed.
            Is this issue reproducible? Do you see it for other BCs as well?

            Thanks,
            Richa| Siebel Search PM
            • 3. Re: Oses11G OOB not working
              940590
              Hi,

              Is this issue resolved.
              I'm also facing the same issue.
              Could you please help me with the steps followed to resolve the issue.


              Thanks,