This content has been marked as final. Show 6 replies
1. The Support
3. Version has little to do with license
The customer is violating federal rules. If audited by Oracle, they can be heavily fined.
Do they have a "term" license or perpetual? Do you mean to say that they did not renew Support i.e. SULS?
Yes, they haven't renew the support.
Oracle would likely ask for payment of a reinstatement fee before support is reinstated. Only a valid support contract allows you to
a. Request support
b. Request and receive a software update (a patch or an upgrade)
However, you should see the offficial document :
Oracle Software Technical Support Policy from http://www.oracle.com/us/support/policies/index.html
which is : http://www.oracle.com/us/support/library/057419.pdf
Hemant K Chitale
Hi Hemant, thank u for the information. Sorry for reopening an old thread. I would like to know whether we can renew our support contract immediately if any disaster happens. Will I get support from oracle in that case? Or is there any low cost support with limited services?
Last time I looked, annual support cost is 22% of the initial non-discounted licence cost. and its back dated for the years you werent paying it.
theres no low cost option. its the 22% or nothing.
when you dont pay the licence the account gets marked as 'expired'.
you get fined for renewing an 'expired' licence and bringing it back into support. Ive read 50% of annual renewal. The really bad bit is that you may not be able to bring it back into support if the account is marked as 'terminated' ie, If its long enough out of support, you may have purchase from new. Talk nice to your friendly oracle rep and see what can happen. He'll be absolutely thrilled and delighted to talk to you.